Hotellit lähellä Macau

Plussat: all Service, room, decorations and Food on club lounge:)

Plussat: Location not bad

Miinukset: Stains on the towel

Plussat: Good morning Ritz, Cc Melanie, Nick, Summer, Jono, Amy, Alan, I want to take this chance to appreciate things which made our stay in Ritz a memorable and special one. Decor- first walked in, was the kids tent with kids favorite cartoon and robes laying on the tent‘s bed was thoughtful! Then discovering the family photos are used to make a photo album with all your different writtening and signature, which at first thought why the similar wording repeating itself. The cake for my wife, I think it was then made her realize this day is for her！ Interactions with Ritz personnel; Melanie, thank you for checking on us making sure we are having a comfortable stay during our the breakfast, and be flexible to re-adjust our departure ride on a short notice. And of course, the gift of Ritz lion to the kids and luggage tag put the icing on the cake, a great conclusion of our first experience in the Ritz. Nick, Summer and Jono were all very helpful and professional during our dining at the club lounge. With a multicultural background it sort of made each different meal just that little more elevated. Amy, our receiver at the ferry terminal waited I think about 40 mins from the arranged time. Her receptive smile and warm voice soon carried away the delay. Overall, it was a great stay and Ritz experience. My wife had a great relaxing day and enjoyed the time. Thank you，The Ritz family for making it a remarkable experience for our family on Jan 13th！During our stay, we witnessed the pursuit of excellence in your will to details and execution！ Lovely photo when checkout gifts were handed over, my wife couldn’t resist to share the gratitude on her wechat Friendster!

Plussat: every think other than the club bar

Miinukset: we booked into the club lounge which was good value for the money you paid, they served breakfast, dinner and afternoon tea this was all great i have nothing to moan about, 5 stars all the way , now this is what i feel need some attention the club lounge access also gives access to the club bar , well this was like a grave yard we was the only ones sitting in the lounge , considering you can have good selection of drinks which is included in the cost of the lounge, the last night we decided to go into the lounge bar for a drinks which it had a girl singing in the bar and the evening was great very enjoyable BUT we had to pay for ur drinks 4 drinks around £65, what i think the hotel should do is to scrub the club bar and then show your club card to the lounge bar to get your drinks which you have should have had in the club lounge , could be up for abuse , other than that great

Plussat: Everytging

Miinukset: Nothing

Plussat: Cozy room, beautiful view, very good buffet, kindful staff! Reasonable price on the above! (Yes, not for peak days like holidays)

Miinukset: Low internet speed. Inconvenient Wifi access. Prepare some measures!

Plussat: Its more a hotel than a casino. You don't have to walk through the casino to get to the hotel reception to check in, and a lot quieter

Miinukset: There are 3 nice restaurants in the hotel. However it's a bit away from casual eateries.

Plussat: Our room was quiet and very conducive for rest and relaxation.

Plussat: Upgrade of room, spa, surprise gift for my weddinh anniversary

Miinukset: Buffet lunch has less variety of food and similar to morning buffer

Plussat: Excellent service, for example snacks for morning swimming and Babao Tea for evening relaxation. Complementary shuttle arrive from hotel to Taipa Ferry Terminal.

Plussat: The service attitude of every staff is super good, and also prepared the birthday cake, desserts and champagne for us, will choose to stay at Four Seasons Macau again!

Miinukset: Bathroom cleaning problems, found the hair in bathtub and towel, black clothe tag on the floor, but the hotel staff followed up immediately, great!

Plussat: 5 star experience room nice clean , the breakfast is fantastic . excellent staff

Plussat: Very detail inside. bigger hallway and brighter.

Miinukset: need a bigger pool

Plussat: room facilities

Miinukset: this hotel can not be early checked in

Plussat: The size of the room and the bed were super comfortable.

Miinukset: Found a used dental pick/ floss in the floor of the living room.

Plussat: Always a pleasure to stay here

Plussat: The breakfast is good, with a lot of choice of food. Spacious, with a lot of tables. The staff there is helpful and I am happy to receive a cake for our anniversary celebration.

Miinukset: Nothing

Plussat: Nice in room pool , spacious room and shower area,nice staff

Plussat: Very nice staff and good overall ambiance.

Miinukset: Spa & food.

Plussat: Everything staff was amazing room is amazing. Wish i could have gotten the pool vila.

Plussat: The staff were really friendly especially to the children. The rooms were well maintained and dry considering there was an in-door pool.

Plussat: The housekeeping staff namely Philip was so helpful and was so pro active in asking if we need anything else besides our requests.

Miinukset: I was disappointed with the breakfast which was a set menu but cannot be delivered to the room and it was expensive when there was only so little choice.

Plussat: Banyan Tree knows how to create a private, aromatherapic, and peaceful world for clients. Staffs are very kind and hospitable.

Miinukset: Rooms may need a little renovation. Some light switches in the room were out of order. Housekeeping can be more environmentally friendly.

Plussat: employee

Miinukset: bathroom

Plussat: The staff Renée from the reception desk was very nice and helpful with us.

Miinukset: Nothing

Plussat: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Miinukset: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Plussat: Rooms and Bar - Akshay our server in the Bar was excellent

Plussat: Very helpful, professional staff (especially Sunny Chin - did an amazing job to make our stay memorable). Beautiful room and delicious breakfast.

Miinukset: really not much

Plussat: Atmosphere, Ambience & Well wishers (hotel staff).

Miinukset: Nothing

Plussat: - great location - great service - Breakfast is very good

Miinukset: - No Executive lounge

Plussat: Good breakfast, nice rooms, excellent service

Miinukset: Room felt quite dusty... which was difficult for us as we both have allergies

Plussat: Front desk staff were very friendly and helpful, they are all very sincere and polite. I love the arrangements they made for me to have a memorable stay in St Regis. Breakfast in Manor was excellent with wide choices of food and beverages, and of coz all are delicious. They are just perfect in St Regis. I will certainly be back for my next visit.

Plussat: Heated pool, battler service and breakfast.

Miinukset: Quality of tea for battler service.

Plussat: Staff, service, space, and facilities were excellent

Miinukset: The noises can sometimes be heard coming from Venetian property

Miinukset: nothing

Plussat: Quiet, comfortable room. Staff extremely helpful and very friendly. Great location with public transportation nearby.

Miinukset: Breakfast a bit limited.

Plussat: Cozy bed, helpful receptionist,

Plussat: 1) I really appreciate the bellmen greeted me when I stepped in the hotel door. I am very impressed about it. 2) All the staffs are able to greet me by Dr. Pang or my husband Dr. Hsin when we stepped into the lobby when we went out. It was really good. 3) We stayed in the One-bedroom suite and it is really spacious. The interior design is using very high quality finishing, the bedding and pillows are very comfortable. I can see the interior designer and the hotel owner has put a lot of effort to make it a good stay. 4) I am impressed that there is NO smoking smell in the room. 5) There are a lot of bottles of water 6) Many tea choices. 7) It was a very thoughtful design to have 2 wash basins and we don't have to fight for the space. 8) The slippers are very comfortable. 9) We stayed in Ritz Carlton suite, Bayan Tree Villa, MO but we like our Nuwa experience very much with the personal touch. 10) The staffs are very friendly and professional. 11) The hair salon service is really great.

Miinukset: 1) The lighting in the walk-in closet is too dark, it is better to have more lighting. 2) There should be more hook to put in the shower to put tower. 3) Conciege is unable to help us to get the Grand Prix ticket. I am very disappointed about it as I believe hotel conceige supposes to sort all plms for us. 4) The curtain in the washroom is really a plm. Always has to make the extra to close it and step into the bathtub. 5) Please provide personal shoppers service that can help me to get presents. 6) Gym should consider to add rolling machine. 7) The spaghatti that my sons order is too dry.

Plussat: The staff is pleasant

Miinukset: The mattress can't support the body and feeling pain after the night

Plussat: ALL !!

Miinukset: nothing

Plussat: The food places within the complex

Miinukset: Non smoking rooms (we had two rooms for our family size) both smelled of smoke. We asked to move to another non smoking room & were put in two new non smoking rooms that smelt worse of smoke than the first two! We asked for spray & brought our own to spray the room with smells to reduce the smoke smell in both rooms. We also asked & received 2 dehumidifiers that didn't make any difference overnight! The staff were very accommodating but the product (non smoking rooms) let the Galaxy Hotel down.

Plussat: Siisti monipuolinen hotelli. Aamupala oli kattava mutta hotellin tasoon nähden vähän vaihessa. Allasalueet ovat hienot. Tosin jos sää on kylmä et voi käyttää niitä.

Miinukset: Ei ollut sisäaltaita kun oli kylmä ilma niin uinti jäi väliin

Miinukset: Great hotel .

Plussat: Location was great.

Plussat: Big comfy roam. Staff was great.

Miinukset: Pool facilities were under renovation.

Plussat: Perfect service. Everything great. and thanks special service. my partner is very happy and enjoy hotel. Express Checkout available. very quickly.

Miinukset: Nothing.Excellent service.

Plussat: Free minibar, beautiful room, great service.

Miinukset: Only complaint is lack of booze in the casino and too few bars.Accidentally booked my hotel on the China side and didnt have a visa so was hoping for some vegas style partying as i am not a gambler when i booked the room as an alternative. Other than that, the facilities were great! A bit of ultra luxury that helped me unwind in the middle of a long bacpacking trip.

Plussat: I liked the room, the service, especially the front desk people.

Miinukset: I asked for none smoking room, but they gave me a room that smelled someone smoke in that room, They tried to remedy the situation and put an air filter to filter the smell.

Plussat: The location was good.

Plussat: Great room size, good value and very well equipped and luxurious bathroom. Staff were very helpful.

Miinukset: Check in was very slow and room not actually available for another hour which created a poor initial impression which was a shame.

Plussat: Grand Hyatt has excellent service and a beautiful room. Definitely upgrade for Fountain View! So many restaurants to try - I love Jin Ying and Jade Dragon is unreal. I will be back to City of Dreams again.

Miinukset: I didn’t realize the hotel had two towers and so I went to the wrong place but now I know. Just a great hotel.

Plussat: Room layout. Comfy bed

Miinukset: Pool was cold

Plussat: Emily at the front desk was so friendly and the room was beautiful, with a view of the fountain show! Definitely will choose Grand Hyatt in the future.

Miinukset: Everyone was friendly and nothing to change.

Plussat: Kaikki oli erinomaista. Aamiainen erittäin hyvä kiinalainen+länsimaalainen. Ainoastaan negatiivisena vakuus hieman yllätti suuruudellaan.

Plussat: The facilities and service are fantastic,- We regret not staying another night!

Plussat: I would stayed in the bathroom all weekend if I could - our favorite experience from the hotel! Breakfast was fantastic - so much choice - we regret not arriving earlier! There's a very instant change over for the brunch sitting.

Miinukset: Penthouse bar - great vibe but not a comfortable experience f your a non-smoker! Most of the bar is a smoking zone except one small 'reject' area / table, away from the main bar and next to the kitchen.

Plussat: Hotel facilities, room siZe

Miinukset: We were not able to use the wave pool since they closed it without advising the guest prior to check in.

Miinukset: No breakfast included with the room rate

Plussat: Every thing

Miinukset: Every thing is good

Plussat: I had a great time in Okura hotel from day 1 checkin. Front desk staff Chloe and Miki (I’m not sure I remember her name correctly) are very help until I checkout. As well as the housekeeping team, make my home clean and refill everything I asked. Especially during this coronavirus condition, still show their professional service. Room is big enough and I got upgraded even though they have only double bed left.

Plussat: employ

Miinukset: bathroom

Plussat: the toilet is big

Miinukset: the bed is not so comfortable

Plussat: A touch of Japanese culture, e.g.: Toto toilet seat.

Plussat: Nice view , friendly staff

Miinukset: Hygiene problem, dust everywhere

Plussat: I little the room design, environment, receptionist's smile. Thank you for the arrangement

Miinukset: I forgot to collect my invoice when checked out. Luckily front desk manager emailed me a copy later

Plussat: We have a mix luxury, at the same time we feel like home and a water front view that you can see from the room was so gorgeous. We definitely love our room with facilities provided. Room service did a great job and their foods were really nice. My husband went to a gym and Filipino staff was nice and friendly. He loved an indoor pool and facilities. Before check out Altira have us a name tags which are having our names on it, this was made me feel so special. It was a great stay and we will come back again.

Miinukset: From C/I at the front desk, the guy on duty did a good job but were a little bit disappointed on those small lapses. We both working in hotel as well so we love to see and learn how every hotel’s service standard is apply accordingly. Maybe it’s about the language but I belived that the front desk supposed to speak English very well since it’s a Forbes Five Star property for so long. Then we have them a deposit by USD but the following day there is no hand over to the next shift. Why? Because morning shift didn’t know that we can do it by cash not by credit card. They even didn’t ask for it. Then we asked for a bottle of water at reception , the reception said ‘ I am sorry we don’t have water for now. We understand but why not at least try to get and find the way with that. It will Make a big different. When I called to in room dining and ask about the soup of the day, staff does not know about this right away I need to wait them call back again.

Miinukset: the staff who helped us to check in was really bad

Plussat: Nothing to complaint. Perfect.

Plussat: Spacious and clean room

Miinukset: Reduce cost of room

Miinukset: Too crowded.

Plussat: One of the best Sheraton’s in the world Hands down.

Plussat: Location is good. Close to the airport with a free shuttle. Other resorts such as Parisian, Venetian or Wynn palace are nearby (walking distance). Stuff is friendly and tries to be helpful.

Miinukset: Check-in and checkout could be more organized. There seems to be never enough counters open. Even though there are several employees standing around. Although there are several places to eat (buffets, food court, restaurants) the lunch/dinner selection is rather narrow. True international cuisine or attempt to distinguish itself from any other Macau hotel/resort is missing.

Miinukset: Good location. Excellent breakfast

Miinukset: Had to weigh and hour to check in because they couldn't find online reservation Not fun at 12:30 at night. Staff was not accommodating. Made the whole staff unpleasant

Plussat: Itwasloverlyandthespacebarinthebookingfeedbackformisboken.Anyways,thehotelisjustabovethemallandcasino,veryconvinientlylocatedinthecotaiareaandeasytoreachwithpublictransportandtaxi.Unfortunately,wewerestayingduringtheCoronaVirusOutbreakbutthestafftriedthebesttorecommendusopenfacilitiesandplacestogo.

Miinukset: Wenoticedsomeofthepowerplugsnotworking,thephonebeingbrokebutbesidesthatoutstaywasgreat.AnotherthingwehavebeenmissingwasamovierentingserviceorasmartTVwithNetflix.

Plussat: Every thing

Miinukset: Nil

Plussat: A lot of high end shops. mostly for window shopping not a lot of buyer.

Miinukset: Casino is mostly cater to Chinese preference, table gambling. Not many slot. Food court staff only communicate in Chinese and rude to foreigner.

Plussat: The hotel price is best compare with quality offered.

Plussat: Central, easy access to all neighboring hotels. Had pleasant encounters with the staff, particularly the Filipinos (Filipino ladies in Bene who despite the full load would take the time to speak with other guests and even offer to cut a dragonfruit for me, Wilson Webster at the SPG front desk who made our first encounter in the hotel a funny and pleasant one and Earth Espinosa also in Bene who serviced us with gusto) and one Chinese lady from housekeeping Wu Guan Mei who made our stay a touching experience with a tiny gesture of leaving an extra bottle of water with a note (in Chinese, which we asked someone to translate) after seeing lots of medicine (maintenance meds) on the table. Tiny gestures such as these remind us of how the world can be a much better place with a little thought and kindness.

Miinukset: Renovation was ongoing. Sheets didn’t smell so clean. Some staff couldn’t direct us to the proper direction, say, going to the buses that would take us to the ferry or didn’t know where the business center was. Food could use some more variety.

Plussat: I loved the fact that the services were excellent. The room was spacious and the breakfast buffet was excellent

Plussat: All staffs are friendly and nice! Good house keeping and maintenance. Convenient Location and not so crowd. Excellent view from Corner Suite. Tidy room. Good breakfast. Express check out.

Miinukset: Good breakfast but bad coffee. Better have more check in counters.

Plussat: Aamianen loistava, henkilökunta piti huolen että kaikkea oli kokoajan saatavilla. Huone oli viihtyisä ja erittäin siisti.

Plussat: I love everything! The room was big and spot clean. Separate toilet and bath. The view from the high floor is stunning. And the staffs were great and attentive. The free shuttle bus is very convenient to go around the area. I also want to say kudos to Mr. EUGENIO TAN Supervisor of Housekeeping for coordinating with us with prompt response regarding the stuffed toy that we left in the room when we checked out. They will ship it to the Philippines. THANKS SO MUCH! We will definitely book again.

Miinukset: Nothing