Compostela Suites Apartments

The cleaners did an excellent job.

The location is not great, Rejas is a very dull area with poor transport links to Madrid, and frequent traffic jams in the evening which prevent the buses getting out of the area. There was not a big specific problem with the apartment, just lots of little irritations which made the stay a bit of a disappointment.

That it offered two bedroom suites. The Cafeteria provided a late hot meal which was generous and much better than expected. Staff other than Reception were helpful.

Apartment was cold - and bleak. Long walk to room with heavy luggage, rear sliding doors to the apartment unlocked and unlockable. Reception staff had no English and they made no effort to understand. I am pretty friendly and my husband speaks some Spanish but they were determined to be unhelpful and give as little information as possible. Requests for kitchen equipment met with flat denial, contrary to prebooking information - no mention was made of the deposit option.

The service is not responsible because they threw away my almost new pair of boots for 70 EUROS. My mom just left them on the reception so I could pick the shoes up, but it was a nightmare. Nobody at the reception knew about the shoes so it seemed very disorganized for me at first. After we looked for half an hour for them we still couldn´t find them. I just expected the worst. They told me that they threw them away because there was no information about picking them up so it is usual to throw things into the trash. This situation made me livid and frustrated with the service, after this terrible incidient, it changed my perception of Spanish hospitality and I would not reccomend staying here.