Exe Moncloa

The hotel is located in a good area. There are a lot of good restaurants and it is far away from the touristy crowd. It has a nice rooftop.

When we arrived in our room, we could not help but notice the smell. It smelled like sewage. We went directly to the front office in order to get another room. Unfortunately, they couldn't offer us a room that was meeting the same requirements. The staff desk told us to come back the next day in order to switch rooms. The next day, we paid a visit to the front office to solve this issue. This time, the front office told us that it was too late to switch rooms, and that we should have come earlier. However, the night before, we were not informed of that! They told us that they would send the cleaning staff to try to find the issue and put some products, but when we got back to our room, the smell remained and our beds were not even made - clearly no one had been in the room to attempt to solve the issue. The terrible smell remained throughout our entire stay. In addition to that, it was my birthday during our stay and no greetings were given. Big disappointment.