Hotel Indigo Madrid - Princesa

- Great location, many places can be reached by walking or a few subway stops. - Room was OK, liked the bathroom especially, though no hair dryer and slightly noisy. - Decor of the hotel was nice, tried the restaurant and was happy with lunch, though slow service (see cons). - Attentive guy checking things go smoothly around the restaurant, must have been the manager. He was the only one caring about customers at the ground floor.

- Very unwelcoming staff at reception. Short lady who refused to make an effort to provide a room before 2 PM. Tall man next to her equally useless. Arrived at 10 AM and had to wait until 1:55 PM to get a room after a 10 hour flight. Had mentioned this necessity in the reservation many weeks in advance, upon reserving the room. Now, you can say that the hotel is full and I believe you. What I don't believe is that all your rooms are full/unclean until 1:55 PM (some guests checked out around 10-10:30 AM, I witnessed that). - The hotel is undergoing renovation. Workers on the second floor until late. Lots of dust in the hallways. Not nice for your stay, they should at least seal the area. - Breakfast starts at 7:30 AM, which means that if you are travelling on business, you won't be able to have your (paid) breakfast at this hotel. They should start AT LEAST one hour early. Perhaps it's a Spanish thing. - Took over 30 minutes to receive 6 croquettes at the restaurant, only tables were mine and another one.

The hotel is being renovated. The first two days breakfast was in a small room, the last day the newly renovated restaurant was open. Looked very nice. Breakfast is great value for money, not very expensive with nice fresh products and good carrot-cake! The room was comfortable with a very large bed and good bathroom, nice shower.

The room was a bit on the warm side, when I turned on the air conditioner to cool the room it only became warmer!