Hotel Madrid Chamartín Managed by Melia Hotels International

Close to station, nice room, good breakfast

However the swimming pool pictures on the website are far removed from what it is like. All closed off with no access to outside space

The breakfast was good or fair. The staff at the reception was helpful and positive. The room and the facilites were clean

The entrace to the building was not inviding, The pool area was closed. The bar was not up to expectations (no cocktails, limetid varity of beer and vine), There was no lounge area

Late at night there were large groups of teenagers drinking just outside the hotel (botellon). That happened every other day, no problem for us though.

I like hotel staff, all servises, including meal, are good. The room is comfortable, the bathroom include all things for hygiene, what I want.

Only advantage is the location to the metro when you can figure out where you are. However, the metro closes at 1:30am and you are forced to take a taxi and they can't even find the place.

The taxi ride from town is 20 Euros and the people are not friendly. Even the taxi cab drivers got lost three times. Not a good location to see Madrid and would never stay there again. Manager was rude and charged for calls that did not even connect. Their other hotels in the heart of Madrid were even lower in price and they would not move us. The restaurant next door is terrible and a lot of street people under the train station at night and did not feel safe.

comfortable, clean

pretty far for the centre, the staff could be more kind

steep steps at entrance to hotel

The hotel provides really good food. The laundry service was excellent.

There was a misunderstanding about why the A/C didn't work and later one or two staff members made sarcastic references to the matter right in front of me, assuming that I didn't understand them speaking spanish. Well, I understood them and thought making the issue a personal one was very unprofessional.