Eurostars Madrid Tower

The staff are friendly Rooms design

The location The room is not clean well No swimming pool

I would NOT recommend this hotel! Find somewhere with more competent and friendly staff.

The staff were completely incompetent. When I arrived the hot water was out in the entire building. However, the staff member checking me in did not inform me of this. I only discovered it when I attempted to run a bath. When I called down from my room about the issue, a staff member then informed me of the problem. I asked if they could call me when the issue was fixed, they said they would and never did. An hour later, my bathtub faucet started spouting water and making a hideous noise and a complete mess. I went downstairs this time to speak with someone. The staff member told me the hot water issue was fixed and someone would come to my room to check on my faucet. No one ever showed up. I never had hot water (only mildly luke warm.) Also, there were issues with the A/C, however at this point I had given up on trying to work with the staff to find a solution. I booked this particular hotel so that during my overnight layover I could get a hot shower and a good nights sleep and ended up with neither as I was up past midnight going back and forth with staff. I then slept horribly because I was freezing cold due to the issue with the A/C.