Pesonna Hotel Makassar

I don’t really have any major complaints about my 3 night stay here, but I don’t have anything fantastic to say either. It’s just a reasonable hotel. The room was clean enough, and replenished daily with water and hot drinks. The bathroom was clean, but they only provide one towel per guest, no hand soap and no hairdryer. The WiFi was good on the ground floor, but was pretty useless in my room on the 6th floor. The staff were lovely, and I’d have scored it higher had it not been for the breakfast chaos and the uncomfortable bed.

I stayed over Chinese New Year weekend. It was busy. Breakfast time was particularly hectic, with food running out at times and staff struggling to clear tables. I got the impression the dining room is too small. It also wasn’t great seeing kids everywhere picking up and touching food with their hands. The eggs station was mostly left unmanned, so too bad if you wanted eggs! The lifts broke down more than once, and seemed to have a mind of their own even when working. Much of the time only one of them was working. The hotel is 4 years old, apparently, but it felt much older. There’s building work going on at the moment. My room was just ok. Bedding was well worn, but better when it had been changed, and the bed was pretty uncomfortable. The safe didn’t work so the staff changed it for me, but it wasn’t fixed down and it was light enough to pick up and carry! The swimming pool is small and essentially a place for small kids to play in.