Hotel Hsm Golden Playa

So the Hotel was very clean, always smelt nice and rooms very cleaned to a very high standard. Location was great right opposite the beach and the pool was a good temperature and also very clean. Food in the dining hall was good different options every night but this Hotel is unfortunately is all set up for German Tourists not British even the food and the staff are so much nicer and polite to them then British Tourists.

So I called up the Hotel before staying as we were not going to arrive until Midnight so I asked that on the day of our check out if we could have late check out due to this. I was advised if the room as empty then this would be fine. I asked about charges and they said as long as the room wasn't booked we could have it late free of charge. SO the day before we were due to check out I went to the Reception and asked if our room was booked that day they said no. I explained that I had called and spoke to a receptionist and that they told me if it was free I wouldn't have to pay - the receptionist said they would get the manager of the Hotel. A tall lady came over, she confirmed she was the manager of the hotel. She told me that her reception staff would have never offered the room free if it was taken and the charge would be 30 euros she called me a liar and that I was making it up. I asked her what the 30 euros would cover and she told me it would extend all the services including dinner! SO my Dad went over and paid the 30 euros even though I was reluctant and I had been told it would be free if the room wasn't booked. So we went down to dinner on the last evening to find that our number that had been on the table all week had been removed. The manager come running over and told us we didn't get dinner that night! I said to her excuse me we paid 30 euros to extend all services so why on earth do we not have dinner. Yet again she turned to me and told me that I had made that up and that I was lying!!!! This lady then turned round and walked of telling me she did not want to talk to me. I have never been treated so badly in a hotel in all my life. My poor Dad paid 30 euros for what! To keep a suitcase in a room when we could of kept it in the luggage room! DO not stay here if you are English they do not treat you with any respect. Also the bar lady all week kept saying to me she didn't understand English.