Manzanillo hotellia

Plussat: The architecture of the hotel is something unique! It transports you into another world. Super beautiful, just as a fairy tale, making honour to its name. There's a feeling of peace in the surroundings. The staff is very friendly and helpful. Service is great too! The private beach is the best! Excellent for families with kids or for a peaceful swim as there's no waves. Breakfast buffet is excellent with many choices

Miinukset: The quality of the food in most restaurants could be highly improved, except the breakfast buffet which is quite good! The balcony doors are outdated and it's difficult to open and close them. Toilets and elevators could be replaced with newer ones. The parking lot has a terrible sewage smell.

Plussat: The location the views and the architecture

Miinukset: Wish there was a jacuzzi

Plussat: Staff was nice and polite. Beach was clean and fun to swim Restaurant many to chose from so you did not have leave resort View was beautiful from our balcony

Miinukset: Maybe road up to resort was a little rough

Plussat: I like the view to the sea

Miinukset: The hotel is very old in the internet pictures looks new but not

Plussat: Overall setting and architecture of facility.

Miinukset: The pool was not available.

Plussat: I really liked the breakfast at el palmar.

Miinukset: My room smell like mold

Plussat: Breakfast was okay , a lot different food opportunities Rooms were nice arraganged total facilility is an experience and offers a lot activities

Miinukset: Plates at breakfast were for around 10 minutes not avilable. Then not very clean when brought from dishwashing Not enough towels at the beach available. Answer was "too many guest" and therefore no more towels, sorry

Plussat: Architecture

Miinukset: Rooms are old.

Plussat: The view has great, but the rooms are very far from the lobby and resort area.

Miinukset: Horrible staff. The front desk were not very helpful and the waiters by the pool area were very rude. A waiter was the worst.

Plussat: I loved the staff great customer service!

Miinukset: Needs more activities

Plussat: Staff very courteous

Miinukset: Food a little pricey

Plussat: If you have business to do in the Port , it is a good place to spend a night or two.

Miinukset: Being close to the port and on a main road means that the area is far from pretty or pleasant .No restaurants in walking distance.

Plussat: Staff very friendly and helpful. Breakfast was very good and lots of choice. Room was very clean. Enjoyed the swimming pool, very relaxing.

Miinukset: Location wasn’t great as we were on a main road facing the busy port with lots of trucks 24 hours a day. But we managed to get transport easily to take us where we wanted to visit.

Plussat: Staff cleaning Coffee fruit

Miinukset: Swimming pool cold and in the shade at300. Having to bus and taxi for meals u need a waffle machine for breakfast.

Plussat: The room was okay...nothing special...just a typical Holiday Inn room.

Miinukset: I paid ONE HUNDRED AND SIXTY SIX DOLLARS for one ordinary room on Thursday April 18th. The next day, rooms were available at SIXTY DOLLARS! BUYER BEWARE! I will never stay here again.

Plussat: Location, modern bathroom

Miinukset: No balconey (as advertised), no drinking water or glasses in room, but most importantly in midst of very loud remodeling until 6 pm each day. It will be nice when complete but should be mentioned when booking.

Plussat: Everything

Miinukset: None

Plussat: The location of the hotel is much better than I thought from maps. It is very near the ocean and is located along a street with many restaurants and other shops. The hotel is newly remodeled. A very nice breakfast was included in the price and coffee is available all day.

Miinukset: There was no bottled water available in the room and, although, there was a 50 gallon container of water in the hallway, there was no container to transport it to the room. The shower did not have grab-bars and the staircase did not have a railing.

Plussat: Location, clean, helpful staff. Secure parking,

Miinukset: Bathroom could be a little cleaner

Miinukset: Breakfast buffet was terribly crowded... He had to leave and ate somewhere else. Shame because it was included.

Plussat: Cleanliness and Comfortable Bed.

Miinukset: We requested an extra towel do to us using the only 2 towels in room, room had only 1 hand towel and no wash clothes , Torn Shower curtain and also requested an extra pillow and WAS TOLD WE COULDN’T HAVE ONE ! And same for extra towel COULDN’T have an extra one either ! I suffer from fibromyalgia and my body hurts and I need to SLEEP WITH EXTRA PILLOWS AROUND ME. The only nice helpful person was the young lady who checked us in , forgot her name but KUDOS to her. Also the food That was supposed to be warm in the breakfast was cold and they ran out of Coffee. I WOULD NOT RECOMMEND THIS PLACE AT ALL !! As we checked out I mentioned my issues to the morning management and he seemed to just be passive about it ! NO BUENO !

Plussat: Tatiana did an excellent job of cleaning our room, even though we were at the beach daily and tracked in a lot of sand. Decent breakfast. Comfortable bed. Felt safe and secure. Front desk helped us quickly and kindly when the A/C in our room did not work. They relocated us quickly. Easy location for catching bus or taxi.

Miinukset: There is no place to hang wet beach clothes. A retractable clothes line in the bathroom would be excellent. Boiled eggs at breakfast would be very convenient too for those who need protein but have to catch a bus or plane. BOOKING.COM says 'we speak your language'. Only one person spoke very broken English, so that statement should be removed online.

Plussat: Location was great, everything was clean , breakfast had good options

Miinukset: Room 705 AC was noisy, couldn’t sleep the first night, also we found a lot of ants, but the staff promptly switch us rooms,

Plussat: The location

Plussat: Nice location, near beach, everything is close by

Miinukset: Different photos of rooms on the internet, much smaller, smelling from toilet, swimming pool was very dirty and much smaller than photos from internet. Conclusion is that person who was doing photos is professional, he made good work in photoshop. And yeah, stuff don’t know one word of english. Is that normal for hotel in touristic place?!

Plussat: Location was good, easy walk to restaurants, shopping etc.

Miinukset: Shower was not very warm. Breakfast was average.

Plussat: It was nice when we go there Then they started to do construction I was by the pool all the debris was going to us They didn’t have no protection a lot of big pieces her flying around us it was bad I was hopping to have a vacation and have a wonderful vacation but it was bad

Miinukset: They were also cutting the grass also blowing around us and the weed eater was annoying grass everywhere

Plussat: Everything else.

Miinukset: Construction, low water pressure in shower.

Plussat: Great beach location, nice pools, close to delicious seafood restaurants. Very clean and well furnished room.

Miinukset: There was some renovation going on, which took away fro a very little bit of the aesthetics. Otherwise, it’s a wonderful property.

Plussat: It located in beach view

Miinukset: NA

Plussat: Location was perfect, easy walk to restaurants and shopping. Had a view of ocean. Price was very good, staff was helpful with my limited Spanish.

Miinukset: Room was older but large shower made up for it.

Plussat: Close to restaurant

Miinukset: The people no friendly no a/c no ice in the hotel you have to go store to get. the place to dirty facilities in bad condition no good

Plussat: Great pool, good food and server Flavio

Miinukset: Toilet didn't work, they didn't have our reservation upon arrival and didn't have a king bed like we reserved.

Plussat: The food

Plussat: Hotel was throwing a party that went on until 2:30AM. One could not sleep as a result of how loud it was. I complained at the front desk multiple times to no avail. That destroyed what would have been a nice stay. Prime location by the beach but the blatant disregard of the hotel on the guests being able to sleep ruined everything. Will never come back. Also terrible parking.

Plussat: Service, in general and for room service was excellent. Staff very helpful.

Miinukset: Jacuzzi did not work. No internet in room although add says " in all areas" Bathroom door would not stay closed. Parking is tight and I was asked to move car twice. Restaurant was very hot.The long thin patio pool needs a railing to stop people from falling off, if sitting on the edge our getting in or out. Problems before arriving processing my credit card. Took two phone calls to clear up problem.

Plussat: Vista great. Staff very friendly

Miinukset: Low water pressure. Toilet seat didn’t stay up. Food was mediocre Pool was very hard to get out of. Needs steps and hand rail

Plussat: Great staff, beautiful place. I recommend the ocean view room

Miinukset: It was great

Plussat: Location. That's really it.

Miinukset: The first room they put me in had an ocean view, but no wifi. I told them I needed it for business, so they moved me to another room in which the only window looked out onto the hallway. The bed was hard and the pillows were SO hard I had to go buy my own after the first night. There was NO HOT WATER in the shower the entire two days. And the wifi in that room was so poor that I was not able to hold a video conference the next day, so I lost money. The furniture in the lobby is covered with sheets, as is all the furniture in the, what I assume was, the dining room. At first I wondered if they were really open. When I checked out in the morning the night clerk was sleeping on the sofa and I had to wake him up.

Plussat: Very clean, very friendly employees, best value and the cherry on top “gorgeous beach access and view!!! If you don’t care about fancy, this is the place for you

Miinukset: The entrance is misleading because it needs some paint and new furniture. If they pain the outside of the hotel and update the reception they will make the impression that the rooms and their pool have.

Plussat: I liked everything about the hotel except the location l

Miinukset: The location

Plussat: The pool is small but close to the beach was great

Miinukset: The only thing is not parking for this facility if yuo came early parking out side in very busy street.

Plussat: Very close to the ocean

Plussat: The pool

Miinukset: The people who work there

Plussat: It was clean, quiet.

Miinukset: The receptionist was not friendly at all.

Plussat: Beautiful views. Great location. Unique hillside architecture. Great value. Good exercise.

Miinukset: That I couldn't stay longer.

Plussat: Nice pool, beach area, lovely views, stairs kind of fun of you don't mind them.

Miinukset: Isolated, mosquitoes, kind of neurotic about borrowing beach towels.

Plussat: Clean, good easy parking.

Miinukset: Internet didn't work in room. No internet and no TV - uuugggh!

Plussat: great start with a nutritious breakfast, was quite, great staff.

Miinukset: it was all good

Plussat: Beach front....this was about it.

Miinukset: Shower leaked. Wet towel in the bathroom when we arrived. After telling them, they never switched it. I had to take it down to get a new one. Hard, Hard , Stiff beds.

Plussat: best place downtown Manzanillo.

Miinukset: limited supply of hot water.

Plussat: Everything we were looking for in old town Manzanillo. Historic building, great staff, clean room , good restaurant in hotel and the price was right!

Plussat: Very comfortable beds. Hot water, strong shower, great colonial building.

Miinukset: noisy in the morning as staff was setting up for breakfast at 6am! a bit dark in the rooms but overall ok

Plussat: Close to centro.

Miinukset: Room need to be updated.

Plussat: We liked the location, the beach is really close and it is calm. The view from our room was great!

Miinukset: There was garbage in the beach :(

Plussat: Nothing!!!! Pool was cloudy green, unusable. Garbage scattered on walkways. Building & amenities in need of repair. See below!

Miinukset: We didn't stay. Pool filthy dirty, garbage strewed all over, didn't even go up to the room. A total dump.

Plussat: Access to beach

Miinukset: Location

Plussat: Its right next to the beach

Miinukset: Rooms felt like they were coming apart some of the doors didnt close properly. And the beds are hard.

Miinukset: The key blocked by itself two time and i had to go to the front desk at night

Plussat: The Colour theme.

Miinukset: The dirty unlaundered soiled sheets with obvious dirt and make up stains.

Plussat: Nothing

Miinukset: Very old fashion and dirty rooms, low quality of food

Plussat: Activities for kids

Miinukset: Curtains in room where ripped Closet in room was broken Property not well maintained or clean

Plussat: All service bad bad experience and false avertasing on picture hotel is not the same i don't recommend to any person

Miinukset: Please help need my money back complete. I stay on 7/15/19 have bad experience have inside hotel spire bite and ants bit cool not sleep thare me my wife and sons. Is bad avertasing the hotel is not same as show on picture s please gime a call 9092362432

Plussat: Nothing

Miinukset: Everything

Miinukset: The staff in many places were not entirely helpful and seemed to be either scared or not bothered enough to speak with guests who were negatively affecting the experience of others around them.

Plussat: The location

Miinukset: The room that was reserved with 2 full beds was not honored. we were put in a room with twin beds they told us that they will notify us once a room i booked would be available so we can change room they never got back to us. The beds were hard as a rock they are old you can feel the springs on the mattress the pillow was small and hard not comfortable at all. The room smelled old musty everything is old the bathroom door did not close at all. The shower is gross. The door lock is old it only has one lock. We only were given 2 towels no face towel, no hand towel. The food at the restaurant was not all that.

Plussat: They switch me rooms 7 times from 9pm to 4:00am the rooms where floated

Plussat: Nothing

Miinukset: DIRTY ROOMS OLD ,FOOD BAD , LOUD MUSIC EARLY IN MORNINGS

Plussat: It’s was really bad it wasn’t clean and sparks came out of the electrical wire when I charged my phone very disappointed

Plussat: Nothing

Miinukset: They didnt have my reservation on there system and had to wait 1 hour for it to be uploaded. Then they tell me I have to wait to get my room which was 2 hours more and once we got our room. It wasn't clean, it was given to us super dirty by the past renters. Then today at 8am in the morning they started construction with banging on the walls we couldn't even rest. Worst hotel I have ever stayed at.

Miinukset: Nothing

Miinukset: Pool was a little noisy by times...

Plussat: Nothing ,the pool is duty and broken in the ages ,very old, towels are rippep, the shower smells horrible, the food is not enough for the guesses.I am Not recomeded that hotel is very expencive cost me a lot check my account.

Miinukset: Let me tell you something is lie tha picture they have in internet because went you there is totally different many people are complaint a bout the rooms because are stain the courtain,pillows are old and ripped,the pool looks dirty even you can't see the botton .etc.

Plussat: nothing

Miinukset: Terrible service If you need a drink you have to go to the front desk and pay first. Music loud until 1am The key , AC and TV control remote giving to you prior to going to the room