Mardin hotellia

Plussat: Very beautifull hotel 5 stars +

Plussat: Two pools, spa, elevator, fitness center good!

Miinukset: The food from room service was average the first night; the second night they ran out of mezzes and the dessert we ordered. When O called, the manager sent up a piece of really really bad cake with chocolate frosting and some kind of creme with a mature banana in the middle. The rice pilaf was cold!

Plussat: The starbucks in the hotel was a bonus for me. The pool and garden area were very nice to sit in.

Miinukset: We asked for a connecting room for my family of 3 kids they gave the 3 single beds room across the hall from our room, this was not sufficient.

Plussat: The breakfast is marvelous, super fresh. They have complete spa and gym facilities. With indoor pool too.

Miinukset: Nothing

Plussat: The hitel has 5 stars, but the brakfast was 10 stars

Miinukset: I have reserved a tripple room, but they have provided us a room with 2 bed, then we have to share with each other.

Plussat: The hotel room was quite large. The bed was comfortable. The bathroom was large and the shower was satisfactory. The illumination of the room was quite good. The towels were large and soft. The blinds were cutting the light. The breakfast was superb.

Miinukset: Not only the receptionist explain the importance of a soundproof wall between rooms but a written brochure should be given to the visitors about the weakness of the walls for the sound insulation. You can hear what is happening in the next room if you do not have a deep sleep.

Plussat: Swimming pools Breakfast Location

Miinukset: Nothing

Plussat: Cleanliness, Breakfast, Money value. The reception stuff especially Gülhayat was very friendly and helpful.

Miinukset: English language skill for the stuff was very bad, especially for the restaurant workers!!!

Plussat: Very clean professional service at reception and house keeping

Miinukset: Nothing

Plussat: Very nice view, good value of money, good breakfast, friendly staff.

Miinukset: We chose a none smoking room as both my friend and I are not smoking however the room during the night had a strong smell of cigarette smoke probably due to other clients smokers who were staying next to our room.

Plussat: Nothing at all

Miinukset: It was very less than expected

Plussat: The friendly staff, the clean room and the breakfast

Miinukset: The view

Plussat: Great location on our way from Iraq to Antalya by road. We had a very pleasant stay here. The pool and spa was great. Good breakfast and comfortable beds.

Miinukset: The hotel was a great value for money, but we hoped that our 6 years old would go for free but unfortunately we had to pay for him.

Plussat: Location and cleaness.

Miinukset: Language is a very important for the front desk. I speak three languages except Turkish, I had very difficulty to solve my payment issues with almost 5 staffs. Even that the manager was helpful but still I was not happy with customer services. I recommend for all hotels in this country to have some one speak good English at front desk.

Plussat: Rooms are very specious clean tidy

Miinukset: Staff was very poor no bellboy for the luggage

Plussat: Central location in the old town of Artukul. Hotel building has a beautiful design and consistence outside. The whole estate is a masterpiece of the authentic artuqid architecture. The irradiation of the outside facade of the building is stylish, neat & dainty. Breakfast was abundant.

Miinukset: Staff wasn't very helpful. As if their motivation was missing. Our room had no windows as many others !! This missing facility is completely masked in the description of the rooms on booking.com. The inner walls are partially shaped from free-stones in the rooms. That's the reason why sockets waggle and air is stuffy.

Plussat: All staff is very friendly and helpfull.

Miinukset: TV channel maybe.

Plussat: The location of the hotel is perfect and walkable to all of old Mardin. The architecture of this historic building is just beautiful and it's terrace and view of Mesopotamia is what Mardin is famous for.

Miinukset: The rooms could use a little soundproofing.

Plussat: Nothing was good to mention here.

Miinukset: They provide a cage type room, very very small room. Breakfast was very limited.

Plussat: Obliging staff. Good location.

Miinukset: Bathroom needs maintenance. No shelf space for toiletries. No clothes / towel hanging arrangements. No power outlets for charging phone. Air conditioning remote labels in Turkish. No lift or arrangements for disabled customers

Plussat: The staff are very helpful. They literally help us how to plan our day in a perfect way. Rooms are very nice and has a traditional style. The view of the hotel and teras are marvellous. I can stay again if I visit Mardin next time. It is so close to famous places.

Miinukset: Nothing particularly.

Plussat: Perfect location, friendly hosts, typical old time atmosphere......

Miinukset: Difficult to park the car, but the hosts are cooperative on that direction.

Plussat: location - old town, historic building,

Miinukset: no parking place, cats stealing food, power off in the room, leaking air conditioning

Plussat: Very beautifull and quit place! Especially, the view from teracce on the second floor is that you looking for, if you want to enjoy of views to Syria walleys and Arkduite architecture of Mardin. Staff is freandly and ready to help you. Tasty tea, coffee and breakfast.

Miinukset: There were three things, which spoiled slightly my living. The first one is not perfect ventilation system. Both my rooms were damp air and wet walls with moss. The second one is that door of "bathroom table", toilet bowl and shower stall's door were broken. Convincing request: Check & Repair it! The third thing is not critical, but Mardin is very beautifull town and at least little english knowledges in hotel staff would make be hotel prestige more high and servicing more fast.

Plussat: Holidays

Miinukset: Customers service

Plussat: Literally nothing.

Miinukset: Hotel doesn't own a park place. If you have car and luggage, you gotta carry them quite a while. No hot water in the evening. Forget taking shower till morning. They did not provide the room we booked and assigned us directly to a smaller room without letting us know. We realized that the room was not the one we paid for. Too much noise due to restoration works in the hotel. We couldn't really rest until 2200 when I fed up with drill noises and made a complaint. Breakfast was a total failure. We had to wait for so long for a super basic breakfast. Every time a problem occurs, there is not a proper staff that you can talk to. You need to correspond to the 'kids' that are left to run the place. They may have good intentions, but basically useless in every sense. This was by far the worst place we stayed in two weeks in the whole region of southeastern Anatolia.

Plussat: The view...it is the perfect place to just sit and look over the plains. The building is very very neat. It s like staying in an old castle or palace...with all the pros and cons. Breakfast was great. Location very good.

Miinukset: Service was kind of a mixed bag. When we arrived the keys to our supposed room did not work, so we good moved to a damp room without window (economy vs. Standard). As we did not accept this, we got moved to a very lovely suite type room. Amazing interior. So all good in the end all was great but we had a bit of a hazzle and some rooms are not that great.

Plussat: Great location and staff were very kind. Good price and ambience in historic building.

Miinukset: Lots of things didn't work but I think it may be due to power supplies. Room didn't get cleaned in our 5 night stay.

Miinukset: They took money twice - first cash and then through the internet from my account.

Plussat: The receptionist is very friendly and helpful, esp Beritan, although her English is just very basic. The wifi in the room is good. The hotel and the room are very antique. They offer tea a few times in a day.

Miinukset: Bathroom facility shoul be repaired. They provide kettle in the room, but not enough electric plug for it. The hotel location is not easy to find, and it is very dark at night. TV is not easy to be on.

Plussat: Nice hystorical building with view to Mesopotamia plain

Plussat: Location is amazing (but you need to consider that cars park 100m of the main entrance and you need to bring up your luggage with you). The view of the balcony is really good.

Miinukset: The rooms are cozy, but nothing special. Bathrooms are clean but kind of cheap. Not the best property for a romantic stay.

Plussat: Kadim Hotel a charming Old Town Stone House with friendly helpful staff, clean comfortable room and a plentiful breakfast. There was easy access to the Old Town.

Miinukset: All good.

Plussat: The breakfast was good, great view from the rooftop terrace. Wifi is good.

Miinukset: The one room had a smell coming from the bathroom. Bathroom is a bit small.

Plussat: Located in the centre, close to the main street and sights. Room was clean, the bed comfortable. Heating in the room was quite good and there was enough hot water in the shower. Breakfast had a lot of variery and it was served in the restaurant on top of the building from where the view is magnificent. The Havas shuttle works now from Mardin airport, and it takes about 30 minutes for 8 TRY.

Miinukset: It was very cold in the breakfast room, no heating. Wifi didn't work all the time.

Plussat: Comfortable although the room can get a little dusty.

Miinukset: The staff was helpful and I wished I could speak Turkish because their English is very little to none.

Plussat: Amazing building of 400 years old fully renovated, great view and great location. Also breakfast is not to be missed

Miinukset: Kettle in the room and sone tea

Plussat: Kind staff Good location Beautiful building

Miinukset: Rooms cramped Bathroom urgently needs updating

Plussat: Amazing place with really nice staff. Location is perfect and the price was cool.

Plussat: The owner was so generous and helpful. He really made the place warm. The view from the hotel is phenomenal!

Plussat: All the staff was very welcoming and helpful; we were upgraded to a better room (a suite which was very big and tastefully decorated); someone came to collect us from the main mosque because the place is difficult to find. The breakfast was very nice and is taken on the terrace with a lovely view.

Miinukset: This is not good value for money considering the price of the suite and the lack of amenities: the only light switch in the bedroom is by the door, about 8 meters away and after a step; in the bathroom, the toilet was dirty, there is no shelf above the sink (there had been one, but only the broken fixture remains), there are no hooks to hang stuff, the shower is not stand-alone so everything gets wet, there was no soap (other than liquid hand soap), the water was tepid in the evening and cold in the morning, there is no hair dryer or toiletries, the tap in the sink was not fixed securely, there was no remote control for the air conditioning (and there was no air in the room because there are two sets of windows). The location is good (beautiful views on the plain) but there are no shops or restaurants very nearby (and no free bottle of water provided). Lastly, I had emailed the property to ask for directions but they never responded.

Plussat: Very beautiful building, nice view from the terrace, very cozy to lounge in the evening. Staff were kind and hospitable, upon my arrival in the evening I was offered some tea and delicious fresh fruit as a welcome.

Miinukset: There was strong odor coming from the bathroom (toilet or sink), which made me difficult to sleep. In the morning there was no electricity nor running water, fortunately I had some spare bottled one to wash myself and to sort of flush the toilet with.

Plussat: the hotel is very good, ancient style, clean rooms, exotic environment..

Miinukset: the position of the hotel is bad. The maps.google.com does NOT show it properly, it is a symetric image mistake. You may have difficulties when tryig to find the hotel by yourself. you may NOT reach it if driving and trying many languages but not Turkish or Arabic.

Plussat: Their Turkish balcony and the wonderful stone architecture and the helpful attitude of the staff

Miinukset: İ booked a double room for 2 and got 3 single beds! Pushing 2 single beds together is not a double bed!

Plussat: Conversion of the old house was very well done, wonderful terrace overlooking Mesopotamian Plain (although too hot to sit out and enjoy the spectacular view), our room had vaulted ceiling and windows on three sides, and was very comfortable. Convenient location.

Miinukset: All the ingredients were there for this to be a memorable stay in a fabulous hotel, but it didn't quite come together to give this experience, it was lacking atmosphere and people. Location was good, but it was hard to find, luckily a couple of youngsters took us there through the market. Communication was a problem, the staff were not friendly or helpful, and for three days the breakfast was very poor. Only on the last day, when there were more guests, was the breakfast of a standard that I expect from a hotel of this calibre.

Plussat: Great location, great facilities, friendly staff

Miinukset: Staff do not speak basic English skills

Plussat: Great views across the plains and up to the castle. Room was large and comfortable. Staff were very helpful without swarming all over you.

Miinukset: Not easy to find or get to ,or park, if touring with a rental car.