Mur Neptuno Gran Canaria - Adults Only

Location, staff, I must have stayed here 10 times over the years.

Slightly dated but the location etc makes up for that.

- The staff are amazing, friendly and professional. It's a family-run hotel that takes great care of it's guests. We met several people that have been coming here for years. - Adults only! - The all inclusive deal is very good - food is excellent! Great selection at all meals! The New Year's Eve menu was exceptional! Also, you get a card instead of an annoying wrist band to show that you're all-inclusive - really great idea. - Pool area is very nice and the water slide was fun! - Room was a decent size with a balcony. - Location is great, less than 10 minute walk to the beach. - Overall, a great place, we would definitely come back!

- Wi-fi was poor. - Bed was uncomfortable - we requested a double but got two twins pushed together which kept coming apart in the night. A bit dangerous actually! - The "sunbed saving" is horrendous. By 8.00 almost all of the decent sunbeds were already "claimed" with towels, with many staying empty until midday or even later. The hotel information says that this is prohibited and will be enforced: it isn't. So we suggest to either enforce it, or to stop saying that it will be enforced when it isn't, then everyone knows it's a "free for all"!