Matera hotellia

Plussat: Easy to park and breakfast was good.

Plussat: A pretty good hotel with free parking and standard facilities.

Miinukset: set menu dinner was quite so so

Plussat: Fantastic location.. easy drive into town.. great facilities.. small but efficient pool.. definitely a place to come back to!

Miinukset: Nothing.. all was perfect for us!

Plussat: Snel incheck

Miinukset: Hospitality issues at the reception. Pool closed before 18.30. And no lunch service only snack. And no bar operator in the evening, the reception had to poor quickly our drinks. The pool was very small.

Plussat: The breakfast on the terrace with beautiful outlook to the park . Also pretty lady with smile and very cute dog :-)

Miinukset: Would be v. nice if receptionist could smile at least when greating people on their arrival .We would feel more welcome ;-)

Plussat: Fantastic swimming pool. Good breakfast

Miinukset: The safe was not working

Plussat: Warm welcome, friendly staff, good restaurant, delicious and extensive breakfast, beautiful garden with pool. Plus they also have rooms with a wooden floor! Though it is not located in the centre it is only a 10 minute drive and parking at the hotel is easy.

Miinukset: Room with carpet and that not everybody from the staff speaks English which makes communication sometimes a challenge. But staff is friendly so you get there in the end.

Plussat: It’s a nice, chain-like hotel. It has some historical features in the garden / pool area that I didn’t get to enjoy due to somewhat unhelpful staff. The person who was at reception was nice at first, telling me about a pizza place not too far where I could get some dinner. Everything was fine thus far.

Miinukset: When I returned from dinner, I asked about the pool, for the next morning, because it was obviously too late to use it after I checked in. She replied that the next day I couldn’t use the pool because it was my check out day... I added that I could only use it before check-out, she insisted that it was impossible, because they had to make sure there were not too many people wanting to use the pool at the same time, so only guests who were freshly arrived could use it (!). I’ve never heard such nonsense in my life. I travel to visit places, not to spend my waking hours in the hotel. I book nice hotels to get a good rest and enjoy a pool whenever possible (often in the morning before I go other places). It’s never been a problem before. If it truly is hotel policy, it’s not only stupid, it should also be clearly mentioned in the conditions of the stay before booking. Not only that, but the person was very unapologetic about it. Oh, and when I left in the morning, the surveillance screens behind her showed a very very empty pool / poolside.

Plussat: sophisticatedly english-speaking receptionist giving valuable advice for parking in and visiting Matera

Miinukset: admission for pool, not too much parking lots for hotel guests

Plussat: Staff pleasant and helpful, location good

Miinukset: Air conditioning does not work well and is ineffective (important factor when it was 37 deg. C.). Room furnishings a bit tired and dated

Plussat: quiet and clean; good location related to price for a 4 stars hotel.good place to visit "i sassi" but you must have a car

Miinukset: cold

Plussat: The staff gave us good and friendly services. When we arrived at the hotel, the restaurant in the hotel had already closed. However, the staff gave us the information about a good restaurant in the town instead. And we were satisfied with the restaurant he recommended. The room was wide with comfortable accommodation. Since there are many signs of the hotel in the town, it was easy for us to look for the hotel. If visitors are using their car, the hotel is of choice.

Miinukset: The breakfast at the restaurant in the hotel was good. One of difficulty we felt was that the waiter looked busy. And it was too late to ask us orders for drinks (cappuccino) as well as to come to our table. If possible, it will be better to add one more staff for help.

Plussat: the rooms are well eqiped, clean and maintained. the staff is friendly and willind to help.

Miinukset: it is not a walking distance from the center.

Plussat: Great attention to detail. Excellent breakfast. Easy to find and convenient to centro storico.

Plussat: Room

Miinukset: Breakfest was quite poor - only paistry, no eggs or meet offered

Plussat: Wonderful spa with glorious pool dig into the rock.

Miinukset: The room was a little damp, but that may have been because it was cut into the rock. It was very warm tho’.

Plussat: Location is the best,breakfast was good,room was nice

Plussat: The location was great - it was super close to the main square. We loved the breakfast, there were a ton of options and the cappuccinos were delicious. Bed was comfy and our room had a beautiful view of the town. It was a wonderful experience and such a lovely place to stay! Wish we had had the time to use their spa

Miinukset: Check in was hard due to trying to find the place. It was all worth it though since we were so close to everything!

Plussat: Wonderful place in the middle of the Sassi. Breakfast is somptuous. They also provide an excellent parking service for your car, should you worry about it.

Plussat: Meillä oli varattuna erillisasunto, joka koostui kahdesta kerroksesta, sekä kellarista jossa oli oleskelu tila. Asunto oli siisti ja toimiva. Aamiainen oli todella runsas ja maukas. Ystävällinen henkilökunta.Kylpylässä on ihana tunnelma, kannattaa kokeilla.

Plussat: Amazing location and room with view on the Sassi. Really nice breakfast with local products. We recommend at 100%.

Miinukset: Nothing

Plussat: Kylpylä oli virkistävä kokemus. Tyylikkäät sisustukset huoneissa.

Miinukset: Autoparkki aiheutti päänvaivaa. Henkilökunta parkkihallista halusi itse parkkeerata autoa hallissa. Vuokra-autolla ei sellaista oikein voi tehdä.

Plussat: It is an amazing hotel, great location, breath-taking scenery. Breakfast was very good with live music. Everything is perfect. We wished we had planned to stay there longer.,

Miinukset: Nothing

Plussat: breakfast, room and spa

Plussat: It was in an amazing location and actually was beautifully carved out of the environment. The pool and sauna were a wonderful touch. The staff was friendly and helpful.

Miinukset: All good.

Plussat: Beautiful room carved out of the tufi stones, with a view out over the sassi. Hotel was well-integrated into the sassi neighborhood overall. Liked the indoor pool (where I could do laps, as no one else was there- it was longer than was clear in the picture). Friendly, kind staff. Matera was easily one of the most remarkable towns we have stayed in in Italy.

Miinukset: Breakfast was served in an interesting room but could have been more creative. Very difficult to find the hotel via a GPS. I suspect the hotel's directions were more straightforward. There were only 2 ways into the sassi area by car, and you could only park briefly near the hotel, though the walk to the free car parks was not bad.

Plussat: It was cold and began to rain shortly after we arrived. The pool and spa was a welcome retreat from the nasty weather! We liked the ambiance of the room, built into the stone walls of the city, but comfortable, warm, and well lit. The breakfast buffet was excellent. I was happy to pay for the valet parking because driving in Matera was difficult to negotiate.

Miinukset: The instructions (in English) for driving to the hotel were not clear. I also wish there had been a covered walkway from our room to where the elevator was; although I realize it would be very difficult to accomplish this.

Plussat: Unique rooms and thermal pool. My room was comfortable, quiet, and surprisingly spacious. Good location for visiting both the sassi and the city. Hotel offers a pick-up and delivery service for your car (and it gets parked in a secure garage), worth the small fee since driving around is not so easy.

Miinukset: Breakfast room too small and crowded. This could be avoided by putting a couple of tables in the large room next to it. All tables were already full at 8:15.

Plussat: Excellent staff, location and rooms. Nothing too much trouble. Wlaking distance to many cheap but high quality restaurants.

Miinukset: No

Plussat: Localtion in the old area (Sassi) was 'authentic'. Hotel was 'sympathetic to its surroundings

Miinukset: Difficult to find without a GPS or good map of the area. The hotle should provide team and coffee making facilities in the rooms

Plussat: Everything from service to atmosphere to food to location were perfect. This hotel is a gem.

Miinukset:

Plussat: Quite unique. Good breakfast and friendly staff

Miinukset:

Plussat: Extremely unique setting in the caves. Worth the trip to find. Excellent breakfast and helpful staff. Truly one of a kind.

Miinukset: No

Plussat: Staff were lovely

Miinukset:

Plussat: Great communication, the owners are extremely friendly; they had a lot of amazing tips about where to go and where to get the best views. You can tell they are passionate about and love their city! Arrived early but was able to check in regardless, and they had no issue at all with me leaving my luggage for a few hours. Great service, location and value for money. Would definitely come back!

Plussat: Martino and Sylvia could not have been better. Picked me up at TI, gave me directions, super breakfast....Everything perfect...Very kind and friendly...Suoer hosts....

Plussat: The breakfast is delicious. Martino and Silvia are wonderful hosts, and Martino helps plan perfect trips! Donna Eleonora B&B is a little gem of a hotel.

Plussat: She gave excellent restaurant recommendations

Miinukset: That the weather wasn’t so great but Matera was beautiful and the B&B breakfast was great

Plussat: Location. Parking close by and only 50c per hour. Very helpful staff, room clean, very good breakfast.

Miinukset: I found the mattress and pillow a little too firm for me, but that is very personal thing and should not put anyone off booking.

Plussat: Complimentary breakfast (joghurt, fruit, pastry) and location, good quality for the price

Plussat: The location

Plussat: The hosts were really nice, picked me up from the bus station and explained me all about the town and what to do. The breakfast really nice and fresh, a good variety of bread and croissants. All very nice and very helpful. The B&B also is located in a very central location, easy to access from there both sassis. Highly recommended :)

Plussat: Just perfect accomodation , everything was great , right near the most amazing sights and I have done most of italy could not stop taking pictures

Miinukset: Nothing

Plussat: The property is in a fantastic location, one minute's walk from the Church of St Peter Caveoso and overlooking the Belvedere di Murgia national park (rooms don't necessarily have views). The welcome at check-in was very good and Lorenzo was very friendly and helpful, providing good restaurant recommendations.

Miinukset: Euro 50 for two days of 'valet' parking (considering for the weekend the car does not move) seems a little steep and there do not seem to be other, self-parking options available (or at least the hotel is not able to propose them).

Plussat: Everything was perfect. Staff were professional and attentive. Breakfast was fabulous.

Miinukset: We liked everything.

Plussat: the staff were courteous and correct. The food served at this hotel was very good and passionately cooked. The hotel room was interesting.

Miinukset: The sleeping mattress a bit stiff. As for the cleanliness of the room it was fine but a bit dusty.

Plussat: Great location in Matera old village. Rooms

Miinukset: Breakfast was very good although not sumptuous, but at 25€ per person, not a good deal

Plussat: It was an interesting hotel- How often are your lodging accommodations in a cave? It was a fun experience! Th room itself was very large with a balcony. It was very modern, new and clean. The modern bathtub was actually in the room! The view was unbelievable-felt like we were in the clouds! Really enjoyed the morning mist.

Miinukset: I felt the front desk personnel could have been warmer and more informative and welcoming- The bell hops, on the other hand, were wonderful and work hard! There was a lot of walking up to our specific room and it was not easy. One has to be young to accomplish this without worry. Be forewarned, It is definitely worth the experience. Matera is a magical place!

Plussat: Beautiful, immaculate room. Location couldn’t be better. And the staff was wonderful. A bit expensive but worth it.

Plussat: From the time we arrived until we departed everyone from the desk clerk, doormen to the staff in the restaurant made our stay extra special. In particular, Andrea was super helpful and extremely friendly. We have traveled to 80+ countries in the past 45+ years and the hotel ranks in our top 10! Keep up the great work.

Miinukset: N/A

Plussat: Great feeling of the history of the Sassi in the bedrooms which are part cave structure

Miinukset: The room is very separate from the facilities so that you have to leave the bedroom in order to get to the breakfast room which means going outside into the public pathway. Similarly to get to Reception area. Can be noisy as the public are immediately outside your bedroom door.

Plussat: It was interesting to stay (partially) in a cave. The rooms are built into the cliffs. I liked the balcony of the room. The food itself was not spectacular but, in general, it was good.

Miinukset: Some services were lacking but these can be rectified. There was no information sheet (that is easy to do - write on the computer & print). For example, I was not told that there was a bar which had a library and that we would have a welcome drink. In terms of the dining room, they are trying - but sometimes service is slow (cold capucchino, being served the first course - e.g. pasta before choosing your wine). Again, these problems can easily be rectified. They are trying and do welcome feedback. I am a professor of management and they were grateful for the few suggestions I made.

Plussat: The room and the view from the hotel were significant and impressive! Room was clean and staffs were friendly. Breakfast at the hotel restaurtant was rich and gorgeous.

Miinukset: Nothing.

Plussat: The location is great. The room was big and according to the town. Breakfast was delicious, with a lot of selections for everyone. Internet worked perfectly.

Miinukset: For the price I was expecting a bathtube, not just a shower.

Plussat: all, excellent design, unique location and environment

Miinukset: restaurant is not cheap

Plussat: Interesting, excellent standard of accommodation, great setting and area.

Miinukset: 2 power cuts which we had to tell the hotel about rather than them telling us.

Plussat: Breakfast was great

Miinukset: Poor service, damp hotel rooms, very rocky walkway slipery walkways slipery showers never again

Plussat: helpfull staff

Miinukset: Not 4 star standart though have to admitt that having hotel rooms in very old dwellings/caves have limits

Plussat: Location, uniqueness of design, high level of service

Miinukset:

Plussat: The staff were very friendly and helpful.

Miinukset: n/a

Plussat: the best place with great people

Plussat: Very modern and clean room. Excellent location. Parking garage

Miinukset: Lobby looks a bit like an old Eastern European hotel from the 1980s but otherwise a great hotel

Plussat: Good hotel location, very helpul staff,, modern room, clean and big, good breakfast and undergaraund parking.

Miinukset: Everything was OK.

Plussat: The practical choice of accommodation in Matera

Plussat: The muffins at breakfast are to die for and the location is perfect particularly for someone arriving by car and needing parking which is available in the hotel's underground car park.

Miinukset: When the AC is off the room odour is stuffy.

Plussat: Hotellin kellarissa hyvä pysäköinti kohtuulliseen hintaan.

Miinukset: -.

Plussat: On departure I paid for our additional night. It turned out this was an over payment. The hotel worked quickly to ensure reimbursement. impressive honesty and integrity. Many thanks.

Plussat: Hyvä sijainti ja autotalli. Siistit ja nykyaikaiset yhden hengen huoneet, joissa sänky vei lähes koko tilan. Huoneen ja kylppärin valaistusratkaisuissa on ollut ajatusta mukana.

Miinukset: Yhden hengen huone todella pieni ja näkymät naapuritalon autojen täyttämälle sisäpihalle. Hotelli oli liikennerajoitetulla alueella ja englannin kieliset ajo-ohjeet piti erikseen pyytää.. Hotellissa ei käytännössä muita palveluita/ravintolaa, mutta lähistöltä niitä ei tietysti puutu.

Plussat: I liked the location and that it has garaging for your car. Easy access to the station and buses and the Piazza.

Miinukset: Nothing really not to like. Breakfast was great too. Dine inside or out on the piazza.

Plussat: The location and the outside terrace for breakfast

Miinukset: Room relatively small. No tea making facilities

Plussat: The room was quite clean and comfortable. The hotel has a nice location within walking distance to the Sassi and a garage was available (even though not included in the room price). Breakfast was good.

Miinukset: Staff was polite, but not always very helpful.

Plussat: Very centrally placed. Comfortable. Pleasant and helpful staff.Enjoyed our stay very much

Miinukset: Nothing to dislike in this hotel

Plussat: Central location near Sassi

Miinukset: Construction work in front if our room

Plussat: Hotelli sijaitsee Materan vanhan kaupungin keskellä ja on ihan oikeasti vanha luola. Mutta huoneet ovat silti modernit, lämmitys, ilmastointi ja wifi toimivat ensiluokkaisesti. Todella mielenkiintoinen kohde. Palvelu oli ystävällistä ja avuliasta. Aamiainen oli hyvä,tarjolla aina tuoreet, lämpimät croissantit ja hyvää kahvia.

Plussat: Powerful WiFi, spacious room, good breakfast selection, confortable and big bed and walking distance from the main touristic attractions. Very helpful staff.

Miinukset: If you are driving, you will need to leave your car in a parking lot 10 min walking (at the top of the City /hill) , as the hotel is in a limited traffic zone (ZTL).

Plussat: Great location. Helpful staff.

Miinukset: Unfortunately for the Hotel in the short term (Feb 2020) there is a construction site obscuring the path from San Pietro square which makes it a bit hard to find initially. The construction site has NO effect on the Hotel.

Plussat: Majoituspaikka oli ihan luksusta! Meillä oli juniorisviitti - luola ja se oli erittäin tunnelmallinen ja tilava. Voin suositella tätä kaikille!

Miinukset: Kaikki oli erinomaista!

Plussat: Excellent and familiar welcome by a young receptionist

Miinukset: WiFi not working in room 12. Jacuzzi not working in room 12. Staff range from excellent to rude...

Plussat: View. Location. Helpful staff.

Plussat: Construction work going on on the site. Made it difficult to find the hotel in the first place. Driving in this kind of place either prohibited or very complicated. Fortunately hotel is close to a main square of Sassi di Matera where we could unload our luggage and then either drive to a parking lot/garage or use a valet service. We chose the latter which worked fine and made our life easier.

Miinukset: There were rather much sand on the floors etc. I suppose it is inevitable in a cave room which we chose. Stone floors are cold even with heating on, some small mats would have been nice. Breakfast rather basic, croissants were not fresh.

Plussat: Huone oli tilava. Aamiainen ok. Hotellin sijainti keskellä vanhaa kaupunkia, kahviloita ja ravintoloita lähellä.

Miinukset: Lämmitys oli katkaistu päivän ajaksi ja sen sai päälle vasta pyytämällä vastaanotosta. Remontti käynnissä hotellin edessä ja pölyä paljon, myös melua. Lähtöaamun virkailijan (vanhempi mieshenkilö) asenne ei ollut aivan kohdallaan. Olisi voinut odottaa edes pientä kohteliaisuutta tai kysymystä, miten viihdyitte.

Plussat: Näköala huoneesta oli huikaiseva ja ainakin marraskuussa vähätkin turistiryhmät poistuivat illaksi. Auton saa parkkiin joko maksulliseen halliin,12€/ vuorokausi tai sitten auto haetaan ja tuodaan sovitusti hotellille 20€/vrk

Miinukset: Henkilökunta yhtä vanhempaa herraa lukuunottamatta sydämellisen avuliaita.

Plussat: It was really fun to stay on the side of the hill in the heart of the sassi. The room was clean and the view from our front door was amazing.

Miinukset: The room was a little sparse. It would have been nice to have a chair to sit in inside our room. Small inconvenience.

Plussat: very clean, attentive staff, nice breakfast, free parking

Miinukset: hard to find

Plussat: Very convenient for visiting the sassa's

Miinukset: room was moldy

Plussat: Really cute room with a view.

Plussat: The location within the sassi is great.

Miinukset: There was mold in the shower/bath that should have been removed with just a little bleach. Otherwise the room was clean.

Plussat: Kaunis huone, josta ihana näkymä. Hotellissa ystävällinen hlökunta, joka auttoi kun lapsi oli sairas.

Plussat: We liked everything about our stay. This is an amazing place, great location, staff, food, etc

Miinukset:

Plussat: Everything fantastic, especially the staff.

Miinukset:

Plussat: The staff were very accomodating and friendly. Breakfast very good. The room (n. 5) was very characteristic: built directly in the rock (for this reason very charming but just a little bit damp), large and just like new.

Miinukset:

Plussat: Very hospitable owner/operators. Nice welcome lunch with drinks at no charge.

Miinukset:

Plussat: the room was wonderful: large, very clean and just like new: owner and staff were very accomodating and friendly; breakfast good. Very small hotel, perfect in every way

Miinukset:

Plussat: Excellent room in a lovely hotel, friendly staff and great location for Gallipoli.

Miinukset: The rooftop pool and large room!

Plussat: location, courtesy of staff, matera itself

Miinukset: the hotel is poorly maintained. Cold room, heating didn't work and it could not really be fixed, room electricity key switch didn't work, internet worked very badly, inconvenient shower. Not compatible with a five stars hotel.

Miinukset: Upon departure, we had a car booked to take us to the airport at 4 am. That car never showed up. The night person (he didn’t give us his name) was absolutely terrible. He didn’t know how to make the payment, didn’t know how to calculate it or how to use a credit card. When we realised the car wasn’t coming, he was arguing with us and blaming the day staff that the didn’t leave a note telling him and he doesn’t have their numbers, they aren’t picking up, he doesn’t know who the driver is. When we asked him to call another taxi for us he did absolutely nothing and said no one is picking up. We had to call ourselves and find a taxi to pick us up and rush to the airport because we were 45 minutes late. This night person also refused to give us a contact of a manager because we were furious with him at that point, he even tried arguing with the taxi driver when he came (the one that we called) about how he tried to call him but his phone was off (which wasn’t true because we clearly managed to call). This person ruined our stay at the very last moment. He had no knowledge of his job or duties, blamed everyone else and took no responsibility. This was unacceptable.

Plussat: Old world elegance with modern luxuries. Bed exceedingly comfortable, soft bed linens. Parking in a partner garage efficiently organised so you don’t have to drive through the old town. Staff professional and friendly, great breakfast buffet.

Miinukset: Nothing

Plussat: Hotel is centrally located and has a great overall ambiance. The modern decor juxtaposed with the ancient setting really works and it is very charming

Miinukset: Services and staff are not at 5 star level and not ready for "the big time." 98% of the hotel is amazing but the other 2% are vexing and frustrating. There is no porter service of any value --we had to lug our own bags to our room-- the hot water was scalding hot and could not be changed, and there were no Kleenex in the bathroom. Directions to dinner were flat out wrong, and the service in general was distant and cold. The "attitude" type hotel should be met with flawless service and standards. In this case it was just odd and out of place.

Plussat: Very kind hotel staff and a nice room for breakfast.

Miinukset: Very good location but a bit difficult to find a way (access) to the hotel by car.

Plussat: very clean rooms, most delicious design, beautiful location

Miinukset: no free swimming-pool

Plussat: Staff and unique ambiance

Miinukset: It was really hard to find our room, and our key did not always work. Also, they had trouble making up the room within the six hours we gave them.

Plussat: I liked how they preserved this authentic cave while enriching it with all modern facilities like climate controlled, heated floors, etc.

Miinukset: I can’t think of anything

Plussat: An incredible and romantic experience that is unique and not reproducible elsewhere. Francesco and the staff were very helpful and made our stay memorable. This is a green hotel...they are preserving a bit of world culture and heritage. Don't pass this up for a stay.

Plussat: Sleeping in a restored cave, the amazing breakfast and staff.

Miinukset: Maybe tea or coffee making facilities

Plussat: Beautiful rooms, friendly & helpful service. Excellent view & location.

Miinukset: If you have allergies and asthma (like me) come prepared. The rooms are musty due to high humidity. This is the one thing I would change. Also there was no TV in our room, but that was not an issue for me.

Plussat: Everything

Plussat: We were in a cave. So unusual but so worth the experience. The staff of Marco and Emilia were very helpful.

Plussat: Loistava

Plussat: breakfast

Miinukset: dark, kitchen not properly stocked with dishes, pots, pans, cutlery, etc.

Plussat: Great location nice airy room very helpful staff.

Miinukset: Parking a little difficult

Plussat: Very beautiful room with lots of character and great location to walk to restaurants and sightseeing possibilities. The breakfast at the Belvedere hotel nearby provided was incredible and the view from the terrace unmatched. Great value!

Plussat: Nice apartments, good location, harmonic interior design.

Miinukset: The reception is not always ready, we had to wait a half an hour to check in. The place has a bit abandoned feeling.

Plussat: Great location in the old Town, and easy walking distance to sights and restaurants

Plussat: It is immediately next to the historic sites

Miinukset: Everything was fine

Plussat: location

Miinukset: not beautiful building

Plussat: Attractively designed communal areas. Well presented rooms. Friendly and helpful staff. We enjoyed our stay and would go back again.

Plussat: This is an excellent small hotel situated very close to all the historical sites and within easy walking distance of restaurants and bars. Although the room was fairly basic it was very clean and perfectly adequate for our short stay. The staff were extremely helpful and efficient.

Plussat: Perfectly placed for Sassi visit. Our room was huge and very comfortable which was a big suprise! Really helpful receptionist who was welcoming and so very helpful. She provided us with a detailled map of the area, directed us to the areas to visit and also where the better restaurants were in the area. Could not fault it considering how much it cost!

Miinukset: Nothing - a really 'quirky' hotel that fits in with the area.

Plussat: Very cosy and clean accommodation. Staff were friendly and helpful. Hotel is within walking distance of local attractions. Highly recommended.

Miinukset: No complaints whatsoever.

Plussat: Great location.

Miinukset:

Plussat: Great location, charming, attractive and extremely well equipped facilities, efficient staff. . ec. I had a lovely, large room with a separate entrance; 2 dogs were able to stay with me and go out when we wanted. The staff saved me a parking space 2 steps from my door.

Miinukset: No

Plussat: We had a private entrance that made our stay very easy with our medium size dog. The location is great for those wanting a quiet area, near shopping for groceries and a few restaurants. Easy 5 minute walk to the Sassi. The Staff was superb!! Their information was excellent.

Miinukset:

Plussat: Excellent location to the sassi,very friendly staff, very comfortable,

Miinukset:

Plussat: The accommodation where we were placed was simple but totally sufficient for us and more than one can expect for the cheap price. If you compare the prices of other accommodations close by. I found it very charming actually. And it was super close to the sassis!!! And on top of the old town. The landlord showed us a superb place for breakfast, drew us a map of the city with the most important sights and was very very helpful. Mille grazie!!!

Plussat: The view from the balcony was absolutely amazing. I was also lucky, because I had a private large balcony, a tarrace almost, so I could contemplate the view.

Miinukset: The room was small, strong smell of cleaning supplies used for the toilet, in general furnishing not what one could expect from *** hotel. The balcony had a chair and table, they haven't been cleaned for a long time.

Plussat: The room was very overheated (visit was in December) and we couldn’t change it. The door locks are difficult and we had a lot of noise from guests struggling to open their locks. Everything else was fabulous and I would stay again.

Miinukset: See above...room too hot and door lock was trouble.

Plussat: Location is good, if you consider you stay in a sassi: lots of slopes and stairs to go anywhere. Atmospheric room, also with stairs.

Miinukset: Although clean, it wasn't spotless. Some things needs renovation, for example bed sheets. Check-in staff looked slightly brusque; maybe it was the moment I arrived. Slightly difficult to find.

Plussat: Atmospheric hotel. Sensation to live on the sassi

Plussat: Great hotel we loved it

Plussat: Location and views were brilliant. Breakfast good.

Miinukset: The rooms are NOTHING like the photos show. Small, unclean and dated furnishings. We were disappointed.

Plussat: Great location, nice breakfast and beautiful view from the room and common areas.

Plussat: The location is perfect. The room was clean. And employes are nice. The view of our rooms was just perfect.

Miinukset: The bed was not so comfortable. Besides, the metal headboard was not stable and made noise each time we moved in the bed.

Plussat: Breakfast was nice. Cave room was neat.

Miinukset: Very dirty floors and room. The room was super, super muggy. A/c just made it worse.

Plussat: I liked the location, in the heart of the sassi and the staff was extremely helpful. I also had a wonderful experience, thanks in part to the hotel. They ordered a taxi to take me to the bus stop in Villa Longhi for the bus to Naples. cosimo torraco, the driver, didn't want to leave me alone at the bus stop which was deserted and waited an entire half hour with me to be sure I wasn't stranded in a suburb with no phone or help. Then he refused a tip! (He didn't speak English and I don't speak Italian.) His concern was very touching.

Miinukset: I thought the bed was unnecessarily narrow and high. There was room for a larger single bed and this was the one thing that could be improved. The bed was like a hospital bed and I felt I might fall off it. That was my only complaint about this wonderful stay.

Plussat: Hotel Sassi was in the center of the historic part of town, gorgeous views. The rooms were spacious and clean. The staff was kind. The breakfast buffet was beautiful and plentiful. It was a wonderful stay. We have 4 kids, 8, 6, 5, and 4 - it was a fun experience for them to stay in a 'cave'.

Miinukset: Zero.

Plussat: Fantastic position.

Miinukset: No vehicle access, pretty basic facilities.

Plussat: Excellent position though more details on access by car would be helpful

Plussat: The location is perfect to explore Matera. Staff is very helpful. The room is unusual because it is partly hewn from a rock

Miinukset: Parking facility. Inform yourself well on how to reach the hotel. You cannot reach the hotel by car. The shower curtain was way tooo small. Aircon was not good enough for the hot summer day

Plussat: Location ideal for old city. Breakfast cakes, Americans coffee both excellent. Staff efficient .bathroom & shower good size . Veranda area would have been used but for cold weather.

Miinukset: Nothing

Plussat: The hotel was wonderful, staff was very helpful. I highly recomend everyone.

Plussat: Breakfast offerings and service was very generous and efficient - we took our last cup of macchiato and a piece of cake outside on the terrace overlooking the sassi - it was awesome!

Miinukset: I had to walk up/down to the lower level where our room was located - they offered to change our room to the 2nd floor where an elevator was available but we wanted a room built into the "cave" so we decided to stay with the original room

Plussat: I stayed in a single room called "Monk's Room" where monk used to live. The room was small but that's what I wanted, I deliberately chose it to experience a stay as if i were in a small cave room. It was an extraordinary experience. Room was very clean, comfortable, warm, not dampness, quiet, shower plenty of hot water. The terrace looking over the town was simply amazing, I had my breakfast in the terrace. Breakfast was a good mixture of sweet and savory, I appreciated they had savory option! such as fresh savory focaccias, eggs, cheese & ham and cherry tomatoes and of course the typical bread from Matera.., all very fresh. I was given two keys, one for main entrance and the other for the back gate. From the back gate you can access to touristic walking route and it was handy to be able to use it in and out. A few minutes walk to Via Bruno Buozzi where there are many eateries. Staff were all very friendly and helpful. I will definitely come back.

Miinukset: Nothing.

Plussat: We had a wonderful stay. The woom were pleasant and the breakfast very good. The staff, especially Angelica, went above and beyond the call of duty, helping us with parking and loading and unloading the car in a downpour. Thank you!

Miinukset: nothing

Plussat: Location was perfect - within walking distance to everything. Staff was super helpful with everything from parking, to where to eat dinner etc. Room was spacious and comfortable with a nice couch to sit and relax on. The community terrace area overlooking the old town is spectacular - we had wine there in the afternoon and breakfast there in the morning. Would definitely stay here again!

Miinukset: Nothing!

Plussat: Staff was exceptionally, amazingly friendly, with best recommendations also what to see, where to eat etc. Hotel is very lovely, wonderful terrace with the best view in the city (onto the old town), short walk to everything, free parking right in front of the hotel on the street. Nice lobby, nice breakfast, wifi worked well even on terrace! Room was beautifully cave themed, comfortable and just a few stairs up the common terrace.

Miinukset: all was perfect

Plussat: VERY NICE HOTEL, WONDERFUL VIEW

Plussat: Everything

Miinukset: Nothing

Plussat: Is in walking distance to the touristic Spots, so no problem with parking. Very clean, very good breakfast, very friendly staff

Plussat: A good choice of fresh food and baked goods for breakfast. Spacious and comfortable room. A quiet pleasant location. Lovely building with well kept garden and swimming pool. Easy 15-20 minute walk to the centre

Miinukset: No complaints.

Plussat: Staff were super. For us going up and down the hill to the Sassi was good exercise, for the less able-bodied though something to be aware of.

Miinukset: Internet access through the Wifi was a bit sketchy.

Miinukset: Very disappointing,unfriendly to the point of rude,welcome from Federica on our arrival..little to no assistance with information. Room very small & basic for the very big price. Basic breakfast & quite a hike to the main town area. Will not recommend to friends.

Plussat: Quiet location within close proximity of the town centre. Tastefully furnished. Good breakfast.

Plussat: Super friendly staff who were very helpful. Close enough to the old town and free parking. Very nice breakfast. Lovely room with a fantastic domed ceiling

Miinukset: Although close to town the walk up is steep but not for long. The pool looked as if it needed a clean as there were leaves in it.

Plussat: Breakfast was ok! Our TV solution was very clever I didn’t see same solution earlier.

Miinukset: Elevator worked only til first floor! Unfortunatelly we had room on the second with more heavy suutcases. Their staff were nice and freindly young girls! They wanted to help me BUt it was “manwork”.

Plussat: staff, breakfast, hotel finishes

Miinukset: location, although a very good view from the window

Plussat: Friendly staff. Secure parking. A reasonable walking distance from the Matera sights.

Miinukset: No staffing during afternoons and over night. Strangely renovated from a 19th century property with a 21st century interior. Now crowded by blocks of flats on all sides which restrict views from the bedrooms; though the garden views from the breakfast room at ground floor were very private due to high, surrounding hedges.

Plussat: We received a very warm welcome at the reception desk and the room was very comfortable and pleasant to stay in. The woman at the desk gave us good recommendations re dinner and sightseeing. The hotel is in a residential neighborhood but accessible by foot to the main attractions in town.

Miinukset: Not suitable for people with disabilities as there is a steep staircase leading into the reception and rooms. No elevator.

Plussat: We got lost even with a GPS but the lady working the desk came and got us and showed us the way to the Hotel. Incredible act of kindness.

Miinukset: Only thing I thought was that the room I stayed in upstairs was not so soundproof. Also, if you are on the side of the road, with the windows open it can be a little loud. Would like to go again and get a room away from the road and get to use the pool, looks wonderfu.

Plussat: Ridola's owners were very friendly and helpful.The professionally designed rooms and articles in them are all attractive and well chosen.A beautiful private pool is constantly filtered. A very nice breakfast was laid out in a pretty,bright room with many windows with an attentive young woman to fetch cappuccini.Secure parking was appreciated too. We could easily walk to the pedestrian area.

Plussat: Interesting and comfortable hotel. Quite good location

Miinukset:

Plussat: Friendly, stylish in an individualistic way.

Miinukset:

Plussat: the warm welcome and the great decor

Miinukset:

Plussat: Beautiful room.

Miinukset:

Plussat: Very nice hotel with a nice atmosphere

Miinukset:

Plussat: Breakfast was excellent...our server Maria was fantastic and was there to greet us every morning.

Miinukset: Coffee not available in the room

Plussat: The location was amazing. Staff were super friendly and nice. The room and toilet were very clean.

Plussat: The best The service 150%

Miinukset: No complaints

Plussat: Stayed in a Sassi suite that had a sauna. Beautiful room. Perfect location in middle of Matera and near I Sassi. During breakfast, the lovely women attendants served a local pastry that is easily had one of the best pastries I’ve ever eaten ( le tette delle monache). I still dream about that pastry( lemon and chocolate versions)

Plussat: Nice situated hotel in a square in the center of Matera. Comfortable spacious room (superior suite) with good bed and a balcony with nice views over the town. Friendly staff.

Miinukset: -

Plussat: Location. Style of the room. Beautiful building

Miinukset: At reception nobody spoke a word of English. The car was parked very far from the hotel. Very noisy in the morning

Plussat: In the heart of Matera, just above the Sassi, this hotel is my reference when I'm traveling to Matera. Now, in addition to the main hotel - with 7 rooms, has various properties near the Sassi. See the picture of their new rooms (20 in total). All very clean and modern

Miinukset: Breakfast could be improved, but anyway more than sufficient.

Plussat: Beautiful room, spacious, tastfully designed (mix of antique & modern design), excellent bed, top location and still very quiet

Plussat: good location

Miinukset: the hotel staff is not Italian

Plussat: The settting is wonderful,and the design of the hotelis fabulous. Italian design at its best in a palazzo,in the middle of the old town,close to everything.

Miinukset: Personnel a little too stand-offish. Couldn't tellus how to get out of town...

Plussat: the location is very nice, near to the attractions of the city of Matera, quiet area, except maybe the fact that the hotel is neighbouring a church and there might be some bell noises

Plussat: central position

Miinukset: bathroom is poorly laid out and breakfast was adequate but not more

Plussat: Staff extremely friendly and helpful. Fantastic location above one of the squares. The room was a lovely size and well equiped. Decor was contemporary which we like. Idealic small hotel with only 7 rooms - perfect for weekend stay and very quiet. Lovely large bed although could have benefited from a duvet rather than sheets and blanket as the temperature had dropped.

Miinukset: Breakfast was poor. Not enough choice. Shower was not particularly clean and the room was dusty high up over the wardrobe; light fittings and bed. More pillows would have helped for a better nights sleep.

Plussat: very good position to visit the city, very quite, large room, kindnessof the staff

Miinukset:

Plussat: The breakfast is great and hotel was quick to reserve.

Miinukset: Not a lot of possibilities to get back to the hotel.

Plussat: Nothing

Miinukset: Everything

Plussat: Awesome location with friendly staff.

Miinukset: Nothing

Plussat: Location in the sassi, spacious room, I really liked the decoration. They came to pick us up and we could leave the car well parked. Very friendly staff

Plussat: Everything!

Miinukset: Nothing!

Plussat: Everything was terrific. The view when you open the door in the morning is superb. Parking is great. Park the car in free parking outside the city and the hotel pick you up af take you back. No driving in very narrow complicated streets in Matera. Also Breakfast was great and served by a very friendly and helpful lady.

Miinukset: The couches in the room were very interesting, they also act as a light. However they are a little uncomfortable. A very small thing the place is great.

Plussat: Basiliani is in the heart of all you came to see... behind San Pietro for ~200m, just beyond both the Casa Grotto and St Lucia, in Caveoso. Its rock-carved rooms are spotless, and hold every convenience you hope for... including a bathtub in #129, and coffee/tea making for that wake-up cuppa! It also overlooks the famous gorge of the ‘sassi’, and chauffeurs you to/from your car, safely parked on the outskirts of this pedestrian gem. Oh, and the breakfast is varied, fresh and superb!

Miinukset: Absolutely zilch!

Plussat: Room is right in front of a breathtaking valley. All comforts. Good breakfast. Right in the heart of Matera. Efficient taxi service.

Plussat: Heart of sassi area, spacious clean room, and friendly staff and the drivers helped with our parking. I liked this place

Miinukset: None

Plussat: Basiliani Hotel is not just an Hotel or even a special one. It’s a wonder of the hospitality world, a magic place in the center of our generation’s history, a place to visit and where you can rest and contemplate about our ancestors and our future. It’s is placed in the best and most convenient location in the sassi. The breakfast is simply the best as well as the welcoming, immediate pickup service and the rooms are designed with great skills and attention to details.... a work of art indeed. I raise my hat to the staff and Giuseppe to have created such an incredible and inspiring staying for us. Thank you so much

Plussat: This hotel is located in a quiet area with an unobstructed view across the valley. Interesting walks through the streets and paths. We had good fun losing our way in the misty fog trying to find our way but all the time feeling safe and sound. Hotel staff very friendly and a special thanks to Pasquale (hope that's spelt correctly) for the top class service of collecting us from our parked hire car which was outside the old cave town.

Miinukset: We had a brilliant time. Local Information Centre was asking for €40 each for a 2 hour tour. We managed Ok with online research and a lot of walking. Room 128 could have done with a cleaner toilet seat but the rest of the room was stunning and memorable.

Plussat: Best location ever - perfect desgign & very helpful staff.

Miinukset: n/a

Plussat: Very special room, in the rocks. Very modern and new. Fantastic position, right at the edge of the old city wall, facing the "canyon".Nice breakfast.

Miinukset: Not easy to find. Best is to call the hotel and someone will lead you to the hotel.

Plussat: Really friendly helpful staff. Fantastic location right in centre of the Matera Sassi.

Plussat: Our stay at the Basiliani was wonderful. It was very clean and comfortable. The room was large, the bath was nice, the breakfast excellent and the service awesome. Matera is an extremely interesting place to visit. We highly recommend the area and this hotel

Plussat: Amazing staff, huge rooms and lovely view make for a perfect hotel!

Plussat: I booked this accommodation really late and staff were expecting me and super welcoming. They offered me a choice of room (same value) and went out of their way to make my stay nice. The location of this accommodation cannot be beaten. It is a 3min walk away from the bus stop to Bari airport and the city centre (Piazza Veneto).

Miinukset: /

Plussat: Location

Miinukset: Very expensive for a very ordinary room

Plussat: Good location

Miinukset: There is no parking nearby, hotel has been filtered by parking and to understand the real situation one must read all conditions. We've been forced to locate the parking and pay for it. Water flow in shower is not sufficient

Plussat: Great place. Good value for money.

Miinukset: Breakfast. It was fine, but nothing special.

Plussat: Late checkin accommodated. Only a few minutes walk to the old town. Quiet locate, small family run hotel.

Plussat: Nice little boutique hotel. If you can afford it I’d recommend upgrading to a larger room. Location is great and staff amazing. We drove there so took advantage of the valet parking service at EUR20 a night.

Plussat: Excellent customer service, location and amazing cozy rooms. We stayed at room #16 with A/C and heater, all the amenities of a 5* hotel. They offer a valet parking service with reservation. Breakfast is awesome with different items as fruit, cheese, yogurt, cereals, bread, fresh fruit jams, bruschetas , fresh coffee etc.

Miinukset: Everything was perfect

Plussat: It was very clean. Breakfast was good and very nicely served. The receptionist in the morning was a lot more helpful and polite than the one who gave us the room the previous day.

Miinukset: One should pay attention when booking here as they call their most basic rooms junior suites, which is misleading. When we arrived they did not find our reservation in their system. The receptionist was rather dry and reluctant to even look at our passports to check the names. Eventually she found the reservation on booking and explained that it had never happened before. We got a room eventually, after moving the luggage around to another room which had already been allotted to another guest. The humidity in the room made it hard to breathe, unless the door was open to have some fresh air in. Although location in the centre of Sassi may be seen as an advantage, it was very noisy as the street was very circulated both by tourists and by some sort of freight carrying machines that went up and down the street in the early hours of the morning. One can get a lot better in Matera for less money. Definitely not good value for money.

Plussat: Super friendly and helpful staff. Great location. Cozy rooms, really magic. Excellent breakfast

Miinukset: Bathroom only separated by a curtain. You need to have a lot of intimacy with your room mate...

Plussat: The best experience then ever! Traveling more than 30 citys, this is the first one I want to come back again!

Plussat: The staff went out of their way to be friendly and helpful. All their recommendations, be it for restaurants or wine bars or guides or taxis, were excellent. The situation was perfect - right in the centre of the Sassi and the wonderful rupestrian churches. The rooms were magical and so atmospheric in the renovated caves, extremely comfortable and beautifully furnished, candles lit in the evenings and each room leading onto the central courtyard. Breakfasts were plentiful and delicious, again with excellent service. I would return in a flash.

Miinukset: Nothing.

Plussat: A magnificent spread that reflects that food of the area. But what enhances it is the breakfast room, a delightful enclave filled with typewriters and art books and a walk through a tunnel down to see the cisterns that once were what kept these caves flourishing

Plussat: Really cute little hotel in Matera. The staff were genuinly friendly and went out of their way to ensure a great stay.

Miinukset: Nothing!

Plussat: From the moment we arrived and dropped off the car, everyone was warm, welcoming and helpful. Great service from lovely people, including the owner. They cared about their guests. It was perfect. We look forward to visiting again!

Plussat: This is a very lovely small hotel in Matera. I understand that it took many years to develop and the owners showed great care and consideration for everything. The accommodation was very comfortable. The staff was amazing in the care and assistance that they provided. Certainly above any expectation we might have had. The breakfast was sumptuous and nicely presented.

Miinukset: nothing

Plussat: Everything went perfectly. Frederika was great on booking and check-in. The owners greeted us personally and were very nice. The room was great especially the terrace with a view (I highly recommend it). the breakfast was good too.

Miinukset: Need some BBC or CNN on TV for English speaking guests

Plussat: The best thing about Hotel La Casa di Lucio was the breakfast prepared and hosted by the delightful Michele. The hotel was well located just off Piazza San Pietro Caveoso.

Miinukset: I have to say that I was quite disappointed in Casa di Lucio. For a Hotel de Relais, it was uninspiring. Here are the reasons: the hotel is divided into multiple properties -- we checked in at one location, walked to our room in a second, and had breakfast in a third. Apparently there is a restaurant, but we never saw it, nor did the room contain any info on it or other hotel features. The lighting in the room was beyond horrible; the light in the bathroom was insufficient to the task of putting on makeup, and you could not turn off the bedroom overhead light from within the bedroom, which was five steps down from the bathroom. There aren't enough plugs for electronics. The little sitting room contained a small table and one chair - our request for a second chair was not fulfilled. The bed, though comfortable with fine linens, consisted of two singles pushed together, an arrangement I wouldn't expect in a luxury hotel room for two. The bathtub was elevated (as was the bed), with no grab bar -- dangerous, for sure -- and the set-up of the telephone-style shower handle made it impossible not to flood the floor. For nearly €200/night, I expected much, much more.

Plussat: Mikela’s breakfast was the absolute best!! Thank you for your beautiful produce and amazing service

Miinukset: Room was stuffy and over heated and the temperature of the room could not be controlled.

Plussat: Terrific location. We ate meals across the street, and had 2 very good lunches. Easy access to the Sassi. Very helpful, friendly staff.

Miinukset: Needs more light for reading and over-all.

Plussat: Perfect and romantic location, amazing hospitality, nice breakfast

Plussat: A peaceful haven in the heart of Matera, allowing us to explore this historic town. All the staff were extremely helpful and welcoming. Fantastic service from Michealo, who looked after us during our stay and provided a delicious breakfast with local fruit, meats,cheeses, pastries, breads and much more. The staff arranged safe parking for our car. Rooms are Cool, spotless and stylish, with comfortable beds and outdoor sitting area. Thank you for a fantastic stay. Would recommend to others thinking of visiting.

Miinukset: Nothing

Plussat: This is a hotel full of charm, echoing the charm of the Sassi of Matera, probably the oldest continuously inhabited town in Europe...since paleolithic times! But it is fully and tastefully modernized, with all conveniences and a very pleasant staff.