Art Hotel Medellin

Shady practices

I read other reviews of this hotel canceling nights during someone’s stay and such but still booked a room. The day before my stay, they say that my credit card did not go through and I needed to change it. I know the credit card number was good because it is tied to my online account. No problem, I can give another card but they canceled my room at the same time and were 100% booked so I was stuck without a room. STAY SOMEWHERE ELSE and do not support their shady practices.

Party groups and employees didn't care

Estetically beautiful boutique hotel

Check in process was slow, didn't make me aware that everyday you need to get a new room key, either had bed bugs or use horribly intense cleaner for the bedding, loud Europeans in a group and security didn't care to ask to be quiet, walls are very thin, like the party next door was happening in my room and didn't stop until 7am, hookers and drunk foreigners all over hotel...were more concerned about making sure you paid for mini bar items eaten...when I complained, nothing was offered, not even an apology, with a million beautiful airbnb offerings in the area for less money, why would anyone stay here?? This hotel makes me remember exactly why I hate hotels. They even asked who was with me as though she was a hooker, ummm, not a hooker, my girlfriend. There is so much more but I'd like to forget about this place forever. Too bad, the property is great.

The staff was very accommodating and understanding of my concerns. They front desk was amazing!

I didn't like the fact that a restaurant was being built on the top floor and there was nothing mentioned about it at the time of the reservation. Construction started at 7 am and you could hear all the noise in the room. This forced to me transfer hotels at the last minute and I am still waiting for my full refund.