Rogue Regency Inn and Suites

Comfortable beds and spacious room with microwave and frig

I was on second floor in room 246 and traffic from street was noisy

Food in restaurant was excellent. Location and property are excellent.

I requested pickup from the airport and was very disappointed in how the night manager Eric handled it. I called 3 times. The first call was from baggage claim. He said unless I had the bag in my hand he couldn’t send the van. Second call he said the van was there picking up the flight staff and if I hurried out I might catch them. Otherwise call back and after the flight crew was dropped off he’d send the van back for me. My third call at approximately 11:30 pm he said the van would be sent back for me and to stand outside because if I wasn’t in the right spot they couldn’t wait. I was picked up and driver apologized for the run around. Eric said that’s just how the process works. I pointed out I was alone out there and the airport appeared to be closed. He said he thought another flight came in at 1:00 am so I may have thought it was closed but someone was in there somewhere. I was not impressed and told him I was going to file a complaint. The next morning I told the day manager about my experience and she waived my parking fees and apologized for Eric’s treatment. She said it is not the hotels policy to treat a guest like that.