Rogue Regency Inn and Suites

The spa (hot tub) was broken. This was the whole reason I booked at this place. We stayed there in August and liked it. I figured that the price was ok, considering that it has an indoor pool and spa. Neither was there a notification on booking.com, nor did the staff think it necessary to inform me when I checked in, that the spa was broken. I would have booked a room elsewhere and saved nearly half what I paid for my stay there. When I complained, they told me to take it up with someone in the morning, because none of the staff on duty could help me with my issue. I should've left for another place at that point. When I complained in the morning, they gave me a measly $20 discount. Then they asked if we had eaten breakfast. I thought maybe they would comp that as well. When I told them we had not, they then asked if I had recieved the coupons for their $5.99 breakfast. I told them we had, but we would be eating at Starbucks. At about $6 each (there were 3 of us) for breakfast, my lousy $20 discount would've nearly come right back to them. Add in a tip, and it would've exceeded the $20 discount. I was VERY disappointed with our stay, to say the least.

The bed and pillows were not comfortable!

The main reason for me staying there was the facilities which included a hot tub. Unfortunately I did not find out until arrival that it was not working.