Courtyard by Marriott Medford Airport

Great flatbread at the bistro with excellent service. Easy airport access.

Rooms tired and worn. Bistro furniture battered and dirty.

location and cleanliness of property. Comfy bed

I was told on the phone 2 weeks before my arrival I could purchase a Park and Fly through a 3rd party booking agency that I am a member of. When I arrived at the hotel, they informed me that could not be done and that park and fly costs $30 more than what I paid. I requested they charge the difference on my card and they refused to do so. There only solution was to cancel my booking and rebook direct. Now keep in mind, it's 9pm and I was there to sleep before a 4:30am flight and was already stressed about that, but having to figure out how to cancel my already booked room was no fun. Why couldn't the hotel just charge a misc. fee and resolve the issue easy and fast. Too much of this not allowing people to think and use their brain has got to be stopped. I was told by the night manager that they used to be able to charge the extra, but that was stopped a month before my stay. This tells me this type of thing happens more frequently than one would think, but corporate doesn't trust an employee to make a customer happy.

Breakfast good and fast and shuttle to airport great

Someone's eyeglasses were left under the bedding at foot of bed. Startled me when my foot touched them.