Sheraton Melbourne Hotel

The NYEve Buffett was dreadful - I have eaten better airplane food and that is in economy class - this was over priced but a basic badly thrown together selection - seafood had no flavour except the oysters (and that was solely because they are oysters and nothing was required ) the wine was average ! The hot selection was not much of a selection and the seafood curry had more eggplant than seafood - really this was almost straight out of a tin with no skills shown in the presentation nor making of the dishes - the cheese board was disgraceful insofar as it was a few roughly cut up squares or cubes of cheese !! Shame on you for charging so much for a poorly designed and thrown together menu - I will not return to eat nor stay at the Sheraton - you obviously are only a 2-3 star establishment and I am unsure of who your target audience is but certainly not someone who likes good-great food and happy to pay for good/great food - and good wine -not average

Several of the supposedly clean towels were dirty, some of them even had pubic hair. The level of privacy in the bathroom was terrible; the people in the building opposite could actually look into the bathroom through the gap on the side of the blind. The phone in our room stopped working on the 2nd night of our stay, and despite us having to chase it up with reception, they never followed up with us and we still didn't have a working phone by the 4th night of our stay. The room was supposed to include complementary bottles of water but I couldn't find any - I had to chase this up and was told they didn't have any left - why didn't the hotel pro-actively do something about this issue, rather than waiting for a guest to report the issue?