Emporio Reforma

The breakfast and lunch buffets were amazing and excellent value - so much choice as well as chefs on hand to cook fresh omelettes, enchiladas etc. The restaurant staff were all very attentive and helpful and we were particularly impressed with the restaurant manager, Mario, who made time to talk to everyone and to respond quickly to their needs. It was our mother's 90th birthday when we were there and Mario organised a cake and candles and the staff sang to her which made her day. The bar staff make fabulous margaritas! Our room was kept spotlessly clean.

We had booked a double room but the next day we requested a change of room as the room (412) was dark and claustrophobic - you could not see outside as the large window had some thick opaque plastic stuck to it, which prevented you looking out of the window. For a 10 day stay this was not acceptable. The hotel was very busy and so we had to pay extra to upgrade to a junior suite, which was a spacious room on the 7th floor.

Breakfast buffet was excellent, Mario the manager was very attentive and helpful. The location was excellent and we were able to walk everywhere; to Chapultepec, Centro Historico and Roma/Condesa, and the hotel supplied a driver to take us all to Xochimilco.

One of the receptionists was both unhelpful and really unknowledgeable about the facilities; I had expressly asked for a disability accessible room for my mother and nurse and there are none, and she didn't even know which floor had a ramp to the hallway where their room was.