Hostal Amigo

Location is quite good. Staff is friendly.

The hostel is very noisy at night. Weird layout, you have to cross the common room to get to the toilets. Breakfast started an hour late.

Nothing

Worst hostel experience of my entire life So i arrived at Hostel Amiga on the 22nd Feb to stay for 1 night and check out on the 23rd. I made my booking on booking.com. The following morning I decided I would like to stay for 1 more. So I went down to reception where I was greeted by a sad excuse of a human being who started attacking me from the moment he saw me. First of all before asking my name he said there is a problem with my booking. He asked if I was Mellissa and I said no I was Maria. Then he continued to tell me that there was a problem. He said the hostel was booked for the night so I couldn't stay. I said fine but then he said I need to pay for 2 nights in a completely aggressive manner and an attitude that is no way acceptable for the line of work that he is in. He pulled out his computer screen and tried to tell me that I made a booking for the previous date. A date in the past which is actually impossible to do even if you try. So he gave me a bill for 2 nights. I said I was absolutely no way paying it. I just stayed for 1 and it made no logical sense What he was trying to do. There was no way he was backing down and his aggression was getting more intense and I was made to feel completely belittled in front of the audience of people sitting in the lounge area. I walked away and went to my room to pack my stuff and to try and process what just happened. 20mins later i went back down and I tried to show him again the booking I made and again he started showing me dates on the computer. Finally he was able to see that he made the mistake. Then he said ok then pay for 1 night. I gave him my credit card and I stood there waiting for an apology. It did not come so I had to ask him for one and he looked at me blankly and said I'm sorry. I have been travelling for the past 5 months and staying in many many hostels in different countries and I can safely say that something like this has never happened in my life.