The pictures did not reflect the location. It was very outdated and not very clean. Also the staff checked another couple into our room at 3 am; they entered while we were sleeping. No deadbolt latch on the door so we were unable to prevent them from entering. I woke up upon their entry. The staff just shrugged it off as "a mistake" and didn't even apologize for the confusion.
Outside patio was very nice and location was perfect
Very outdated, you could hear everything going on in the hotel as there was no noise protection in room, $110 a night is high for a dirty hotel
check-in took and hour and no apologies. room was awful
Close to shops, restaurants, and the beach
The front desk lost our reservation even though it was paid for already and getaroom.com had the information and finally got us in because they got a cancellation. We got no discount from them for wasting over an hour of our time. In addition when we dropped off our luggage earlier in the morning, they took our id but didn't check to make sure we actually had a reservation. We just left our luggage in a big pile of luggage that was publicly accessible to anyone walking in. When we finally got our room key, it was for someone else's room. We actually went into a room that had someone else's stuff in it. Didn't quite feel safe in our own room after that. The beds were incredibly squeaky and it was impossible to move without waking yourself up. The TV was broken and they told us they would send a maintenance person to the room to fix it, but the maintenance person didn't come until seven hours later when we were all asleep already. There is no coffeemaker in the room. There is no shower door or curtain, only a half wall, so after a shower, there's a ton of water on the floor.
dirty but quiet
the bed was confortable and clean.
thishotel is a "price" hotel. it is dirty, dirty , dirty. i tired to leave and relocate but there were no other suitbale hotels due to art miami.
Subpar hotel but in good location
Price is okay, location in south beach
They charged me extra $20 to store luggage after checkout which is the most frustrating part, whereas other hotels would have that as complimentary service. The rooms are old, beds are old.
Location was decent
i rarely leave reviews for anything, but this place was terrible. Photos on the booking site did NOT reflect reality. Carpets were filthy and disgusting. Furniture looked like it came out of a trailer park after a tornado. it was beat to hell. Bed was uncomfortable and not clean. the entire hotel smells like mold and mildew. Everything about the place was dirty and sub-par. I checked out after one night. The only admirable thing about it was the staff was very nice and helped credit the money for my remaining 3 nights after i checked out after 1 day.
Needs some serious cleaning
The guy at check out was awesome. Really friendly and chatty.
Outdood courtyard/entrance should be swept and cleaned daily. Looked pretty ghetto. Bathrooms are pretty gross. Floor grout on bathroom floors and showers are dirty, could use some serious bleach and scrubbing. Yuk.
Loved that it was near the beach!
When we arrived, the Front Desk attendant did not seem attentive and desk was cluttered which did not make for a good first impression. The room was not ready when we arrived after 4 pm. Overall, the room was overpriced and the carpet in the room was old and seemed dirty. The hotel needs to be updated. Would've like a coffee maker in the room.
Service The bed Location
The air conditioner was not functioning and they didn't have another room available. They claimed that all of the rooms were having the same issue with the air conditioner. We couldn't find another room anywhere else and it was already late. It was terrible and extremely hot all night.
Location. Walking distance to the beach.
I reserved (and pre-paid in full) for two nights through Kayak. The total was already withdrawn from my credit card before we got there. Something came up and my friend and I were unable to make it for our first night. When we checked in around noon on our second day, we were told we didn't have a room reserved and he didn't have anything available. I showed him my reservation and told him that I've already paid for two nights, but we were unable to make it the night before. He said since we didn't show up the day before, our reservations for BOTH nights, including my second night, were gone. I didn't understand this.. why were both nights not reserved after their payment was already received? There is one person working at the front desk. I think this man is the receptionist, manager, housekeeper, owner.. all of the above. He was completely unsympathetic and snotty about our whole situation, which obviously made matters worse. He cut me off every time I tried to say anything. He made us wait and said he'd "see what he could do". The worst thing for us was this lack of customer service and the attitude from this man. I'm not sure if that's normal to lose a room/reservation if you couldn't make it for your first night, even if it's prepaid. If that is a common practice, a little sympathy and care would have been nice, instead of attitude right off the bat. Finally, somehow a room is available and he said he'd let us stay as a "favor" to us. How is this a favor to us, when we have already paid for two nights? We are told our room number and head in. Our room is TINY and had one bed. When I made my reservation, I paid more to get a room with 2 beds. We were over it at this point and wanted to avoid this man at all costs, so we just let it go and didn't say a thing. The carpet, comforter and pillows/shams were filthy, spots of who knows what (one spot even looked like blood) were everywhere. We also felt unsafe being on the first floor with two windows next to a valet/parking lot, and a dark, creepy lot. The curtains are small and don't even cover the window, so my friend and I took turns changing in the bathroom to avoid being seen by any of the valet workers who were right outside. On another note, there's a phone, but no number to dial the front desk (or anyone). We went back down to the front to ask the man for hand soap, conditioner, and body wash because we only saw shampoo. He checked in the back and came back saying they don't have any of the above, only shampoo. (Not even hand soap?!) Parking is valet only, and it's $25 a day. I would never recommend this place. Bottom line, this place should absolutely cost no more than $80 a night, for location alone. I'd expect a place like this at that cost. Everything is very old, cracked, moldy, damaged, and dirty. There's only 1 outlet to plug anything in and it's in the bathroom. There's no counter in the bathroom either, and that made using a straightener/blowdryer difficult.
Location is the only plus
Location is great.
Super sloppy paint job, rusted sink fixtures, no blinds, stairs only, staff is meh. Too expensive for such a shabby "boutique" hotel.
Collins Avenuen ostosalue ja Ocean Drive sijaitsevat 5 minuutin ajomatkan päässä. Käytössäsi on business center, kuivapesula-/pesulapalvelut ja ympäri vuorokauden auki oleva vastaanotto.
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|Miami Seaplane Base||4 km|