Nautilus by Arlo

I've been a loyal customer of the Nautilus for years. I loved the relaxed vibe, the fact that it's in the heart of South Beach but not a total party hotel. The food and cocktails are always good, rooms are clean, gym is nice and up to date.

On a recent stay at the hotel I was shocked to learn they were hosting a party hosted by a local radio station and a beverage company that would last for both days of the weekend I was staying from 11-8 p.m. This is exactly what I was aiming to avoid. Nevertheless, my friends and I tried to go with the flow. However, We were haggled by hotel staff and security guards about having arm bands for the party (we didn't even want to be at the party we just wanted to lie by the pool we had paid for!) We had to escape to the beach as a stage had been set up and the music was so incredibly loud it was hard for us to even have a conversation with each other. Once at the beach we were informed we had to pay for extra chairs. I might have overlooked this if we hadn't been forced to escape the pool where all of our chairs were free. We were told due to the disruption they would comp our breakfast but they only comped two in the end so we ended up with a huge food bill that we were not expecting. I asked for an extension on our check out but that was also denied. I feel that the party guests received preference for the two days and hotel guests were left to fend for ourselves. This hotel has sadly lost my business forever due to the way this weekend was handled. I understand part of the "Miami lifestyle" is for hotels to host parties but I feel strongly that guests should be informed upon booking and not be treated as they are the second class guests at the hotel. We are bringing in more revenue than a party activation. To sum this up, I spent most of the days walking back and forth to the front desk asking them to help us get into the pool and past security guards and I wasn't able to enjoy my conversations with friends that I don't see very often. It was a completely stressful weekend and did not reflect well on me as I chose the hotel assuring my friends it was wonderful and relaxing.

Staff are good!!! The location id good if you want to be in the Miami beach, close to restaurants and many stores. The comum areas are good, swimming pool is really nive.

The room is small if you compare with hotels in the same category, not enough if you have a 4 people family in the same room! The hotel offer 2 chairs at the beach does not matter you are in 1 or for people in the room this is a really bad point, if you are in 4 you have to pay 2 extra chairs that are expensive, also the umbrella has to be paid. Usually the hotels have a fridge full, including things to sell and a empty one for guest use, but in this case there was only a full fridge, so it is not possible to use for our personal things.

Access to the beach was very convenient. Beds were comfortable. Polite valet and beach staff.

Ac was not working in Queen suite. Outdated furniture. Furniture actually fading and looks dirty. Shower uncomfortable. Hallway dark and gloomy. They need to update the facilities. I would not stay here again.

Nothing at all..

I didnt like the bathroom...They said breakfast is included free..They charge for everything... I was Disappointed..