Ocean Surf Hotel

Bad service

I booked a room and when I got there they told me they didn't have rooms available and besides that they don't want to refund me my money and I call them and they hang up on me

Great proximity to the ocean and restaurants

The power cut off in the hotel half way through the night making the whole place extremely hot and uncomfortable. The hotel is much further from South Beach than expected.

Nothing to like except walking distance to the beach

You have to pay for parking. They show you a picture of the hotel and actually you'll be staying in the building right next to it which is basically falling apart. The restroom are horrible. The sheets have stains.

Don't believe the pictures

The location was the only good part

The pictures of the room I booked online had two beds, but when I checked in the room only had one. Of course they were "fully booked" and couldn't give me another room, so they sent a cot (which had blood stains on it)

The location is great. Directly on North Beach and quiet. Very good restaurants around the corner.

The ladies at the front counter are very rude and not helpful. We booked a room for 4 but only got 2 pillows and 2 bath towels. We were told, that there are no spare pillows in the whole hotel after asking 4 times ... Only one employee that overheard our conversation with the lady on the front counter helped us and found 4 additional pillows! Hotel itself is OK, but old and run down. Would never stay here again!!!!

Just it...

Beach front location

The room service is inexistant. The facilities are in a very bad status.

Location, ocean terrace

Cleanliness of my room

Good staff. They are all really kind and friendly. Wonderful views. Quiet neigborhood..

Facilities. Rooms. Air conditoning bad function. Old inside. Elevator out of order.

The price was right, the facilities for just relaxing was fair, and you cross the street to the beach.

I dont like that I cant reserve a room with view to the beach from the beggining. I came in the night before the reservation to insure I had a room just like on your website. I was told I could have one the following day, however I needed to pay more. That upset me but I was willing to pay more. The following day I did not have that room. I had 319 instead. It was OK, but not what I wanted. I was not worried about the additional money, I wanted that room. So my romatic meeting with my girl was not as romantic as possible.

next to beach

group on front porch kept us awake until 3:30 am

This hotel is the worst i even seen in my life the breakfast is a joke the rooms are dirty poor equiped. The hole hotel is a nightmare

Everything

close to the beach and since it was a bit off season, parking was awesome. Just had to feed the meter in the morning while we were getting ready--couple of bucks. Not bad!

the TV only had HBO--no other channels.....................horrible. I believe I read this as I was looking for hotels to stay in.....should have been fixed. I think they lied when they said they were switching to a new system and it should be working tomorrow or in a few days............they weren't telling the truth. Luckily we werent' in the room much, but I do like to watch TV when I go to bed--only HBO, unacceptable!!!!!!!

almost nothing.

everything: the staff,services,comfort, and cleanliness of the room.

Problems with the power supply even when using the correct adapter.

That it was easy to walk to the beach.

That there were alot of rust stains in the bathrooms and it had a funny smell in the lobby.