The Westin Minneapolis

Excellent lobby. Good room service/bar food. The decor is stylish.

Small. No view. Don't like valet parking, but there is nothing they can do about that. Also, they put us on a preferred floor, but I think they put everybody there, because it was obvious people weren't travelers...talking loudly in hallways at 1am etc.

Staff were friendly and helpful. The front desk comped me the WIFI fee due to a mixup with the booking/reservation. Very nice. It's good that management gives them some leeway to act independently. Makes me more loyal; even though it wasn't really necessary.

Somehow booking.com and the Westin didn't connect on my reservation; so there was no record of it. The front desk called booking.com and they re-faxed the reservation details. Could there be a way to do these transactions electronically rather than relying on sending/receiving a fax? Thanks.

The limited late night menu for 24 hour room service and cost of food/service.

Location. Skyways and access to Nicollete Mall within steps. Ambiance is a good blend of old with the new architecture.

Bedside lamp not functional.

The hotel is conveniently located on the light rail line that runs directly downtown from the airport. Similarly, it is on Nicollet Mall where all the shopping and restaurants are located in downtown Minneapolis.

Caution - there are rooms that have windows into a pseudo courtyard-like space. I prefer a room with natural light, so you may want to specify your preference when booking.

the pool was nice, the food was excellent, the staff were helpfull and accomodating

check-in was difficult as they understaff the desk, no one was even there at one point