The Marquette Hotel, Curio Collection by Hilton

Would've been great if not for skewed expectations

The executive lounge we had access to was conveniently located on our floor and provided an excellent variety of upscale hors d'oeuvres. The location was ideal. Very clean all around.

I had called early in the day that we were scheduled to arrive asking if they could put a cute note in the room along with a couple wine glasses. The lady who helped me on the phone thought it was a great idea. She asked me if I wanted 17th or 18th floor: I said 18th. When we arrived we were put on the 19th floor, the top floor. This would've been a nice surprise if the note and glasses were in the room but they weren't. The room we received also did not have the amenities that were listed when we selected the room online. Features like "spa robe, spa room, kitchen area." It was also listed as the Presidential Suite. I asked the front desk about it, showing them the reservation description on my phone. She then informed me that 3rd party bookings don't have any real say in the amenities in the room, that she was sorry, and there wasn't much she could do. It sounds like a 1st world problem, and I feel like a whiner just typing this up, but it really put a damper on my romantic plans. Had I truly known the room wouldn't have the stuff it said it would I would've kept looking and even spent more on a room that did. I assumed everything would be as I planned and it wasn't until it was too late that I found out his was not the case. Also, kind of odd, the same page that I showed to the front desk to plead my case has now been changed: it doesn't have those features listed anymore. It will be very hard for me to trust the process moving forward.