Mombasa Lomakeskukset

Plussat: The staff are wonderful and the hotel is well maintained

Miinukset: I thought that the food was good but the delivery standard could be better

Plussat: The property was absolutely gorgeous with many facilities for all kinds of tastes. We LOVED our 1st floor room, balcony and sea views. The breakfast was delightful with food for every taste (local and international). On the morning of our departure Kavaca was exceptionally kind, welcoming, helpful, professional and by the book (with a particular request we had). She was overruled by Ann (who could do that as her supervisor) so we were granted our request. (Supervisor) Ann was also kind and professional. Patience, a trainee, also gave us a warm welcome the day of our arrival, which took the sting out of the other "welcome" we received (see below).

Miinukset: Our first experience in the hotel (which is why I have dropped the rating) was with a bank of four staff at Reception, who, basically, ignored us. Salma, Dorris and (another, the NON supervisor) Ann, as well as a fourth person, whose name I did not see, were plainly stern and made us feel like we were not only unwelcome, but consuming their time, even though we were quietly waiting for them to process (only) TWO other people ahead of us! Ann told us she would attend to us "in a minute", but, after she was attending at length to someone else and never came back to us before attending to someone else, we eventually approached Salma, who took an eternity to check us in. The paperwork was also a HUGE obstacle in this hotel! I have never before seen so much bureaucracy in a hotel. They gave me two massive pieces of text to sign on the bottom and then tried to hurry me when I was taking time to read it first!!! I was glad I did as one paper basically said that they would take NO responsibility for breaking our belongings even if their staff were to have an accident with it! I was horrified and refused to sign it. Salma said I could scratch out the offending paragraphs and then sign, which is what I finally did. This hotel needs to review their paperwork and check in process and they need to put more professional staff like the ones I mention in the (positive) section above. It was not a good first impression for us, but the nice room, lovely facilities and reception staff on duty as we left, helped us enjoy our stay overall. As a hotel claiming 5* status we need to see better reception staffing than this and an easier check in process. I cannot recommend this hotel until this is addressed.

Plussat: Good location Great breakfast

Miinukset: Have to pay for late checkout Very expensive considering that I travelled during low season

Plussat: The staff were really helpful, the looms were specious, the hotels decor is appealing and the beach

Miinukset: Non alcoholic drinks were few, there were no non alcoholic wines.

Plussat: pool, palms, baboons, cocao beach bar

Miinukset: constraction close to the restaurant we had lunch every day

Plussat: Everything was beautiful; a wonderful place to stay for couple, family, kids. It's great for a memorable getaway. The food was really nice with an array of options to choose from. The staff were nice and helpful. Beautiful ambiance, great pools with slide and waterfall. Cool bars and nice see food restaurant. Ecortic fish pond that surrounds the buildings. Many watersports/beach activities. Will visit again for sure

Miinukset: The watersports and beach activities are not complementary. You have to pay extra

Plussat: Great Breakfast

Miinukset: Room Lighting not bright enough for my liking, but plenty of controls and the room gets plenty of natural light during the day TV channels were getting scrambled

Plussat: The the meals

Miinukset: The nets did not fit the bed round

Miinukset: Small beds joined together to form one big bed. It was very uncomfortable.

Plussat: The location, clean beach with a wonderful atmosphere.

Miinukset: Lack of attention to detail, had to remind on items like toiletries and conveniences. In the dining facilities the staff mostly seemed overwhelmed.

Plussat: - The gym had all the facilities. You might want to take care of the equipment, service and maintain them as often as required lest they all get spoilt. - Opening time for residents who want to use the gym should be flexible. You can't tell me you are opening at 6am and be stuck with that yet I do my morning workouts very early in the morning given the fact that I have an early start. Doesn't make sense. Had to go back & forth with the front office guys about the gym opening till they agreed. It shouldn't be a repetitive request at all

Miinukset: - YOU SERVE YOUR BREAKFAST VERY VERY LATE. For those catching early flights, or need to take medication that early or for whatever reasons - the least you could do is make breakfast to start from 06:30am. I mean, I know Coast guys are laid back but you guys are the only ones serving breakfast that late. - YOU SERVE YOUR DINNER VERY VERY VERY LATE. 07:30pm, like really? Most of the kids were being dragged to the buffet area half asleep

Plussat: Swahili food was excellent. Kids’ staff Adasa, Sharon and Margaret. And also Juma (DJ Otiz) who let the kids sing and be DJs.

Miinukset: More seafood needed at meals. Also price was expensive, not great value for money.

Miinukset: Too much conference focus. No clear information on available activities

Plussat: Their swimming pool

Miinukset: Their food and they charge for drinks at dinner

Plussat: I enjoyed the variety of food

Miinukset: I was put on the third floor with with baby and it was extremely difficult going up and down with a baby without lifts. Very exhausting.

Plussat: the staff at restaurants and buffet were kind enough to accommodate my strict dietary requirements. the spa treatments were a great way to relax and get pampered after a long travel itinerary.

Miinukset: the mosquito nets in our room had holes and ends didn’t completely close so it was useless.

Plussat: everything was perfect. friendly staff, rooms spacious, food was satisfactory and the ambiance was perfect for relaxation