Monroe hotellia

Plussat: The Hamilton House Inn is a lovely place in Monroe, LA. It sure beats a standard hotel. The rooms are very comfortable and cozy. They have more homey touches than commercial hotel rooms. And the breakfast is just great. Everything is always delicious. We love getting to stay here. Its such a nice break from the normal hotel chains. If you can stay here please do!

Miinukset: This hotel doesn't accept small children. Even babies. :( Also, parking is on the street. While there is usually ample parking if there is anything going on in downtown parking will be limited. Also, not good for people pulling trailers. There is a parking lot next door but again if an event is going on you won't be able to find parking.

Plussat: Location and cleanliness.

Miinukset: Beds weren’t very comfortable.

Plussat: Very quiet

Miinukset: No

Plussat: Great property! Desk was friendly and helpful. Rooms were very comfortable and clean.

Plussat: Had convenience of location and restaurants all around us. This hotel is near an awesome shopping mall. Loved the kitchenette portion of our room. Really enjoyed the free coffee!! Staff was very helpful and friendly. Great place to stay!!!!

Plussat: It was in a wonderful locations right next to the mall.my youth group and I had a wonderful time staying there and the staff was super helpful and friendly!

Plussat: The property was very nice, real clean room was amazing

Miinukset: Nothing everything was really nice

Plussat: I enjoyed my stay because it was clean and nice.

Plussat: Great room, very clean and comfortable. Breakfast was pretty good also.

Plussat: Very friendly staff, clean, convenient, comfortable

Plussat: Very clean. Good location. Staff was great.

Plussat: We loved the location, the hotel was clean, the staff was friendly. I would definitely stay again and recommend this hotel.

Plussat: Clean room. Kitchenette was handy.

Plussat: Bed was very comfortable

Plussat: I liked the style of the rooms and hotel. I loved that it had a workout room and pool. The breakfast was awesome and the staff incredibly warm and hospitable. It is in a great location off of the highway...the bed was sooooooo comfortable.

Miinukset: I like that it is green but I would still have staff clean the rooms with the rule begin changing out towels based on green rules.

Plussat: Clean and comfortable.

Miinukset: Nothing. I liked everything!

Plussat: Awesome experience, good breakfast and nice staff. one of the best hotels I have ever stayed in US

Miinukset: I firmly believe that there was nothing bad

Plussat: Easy access to freeway and local restaurants. Very spacious and comfortable. Pet friendly.

Plussat: Excellent customer service. The representative was knowledgeable and patient answering all my questions

Miinukset: Nothing!!

Miinukset: When we arrived late at the facility pass 9 pm no one was at the front desk to check us in. We waited for 5 or so minutes. It was late and we were tired. We have our two kids and two dogs waiting patiently. We didn't know where he went and left the front desk unattended.

Plussat: Very clean and modern room size exceeded our expectation

Plussat: Check in and check out were great! The staff was very accommodating! The room, location, environment were exceptional!

Plussat: Very clean and comfortable and the location was perfect!

Miinukset: People bumping around upstairs.

Plussat: Good location, comfortable bed

Plussat: Hampton Inn is never displeasing. We enjoyed our stay.

Plussat: Breakfast

Miinukset: No tub, refrigerator not working,

Plussat: Great breakfast.. very clean hotel and friendly staff .. room really spacious and clean.. bed so comfortable and pillows great.. Bathroom very clean also .. Enjoyed my overnight stay there ...quiet in our room ..

Miinukset: Outside traffic , near an frontage road.. did not bother me when i went to sleep.

Plussat: Everything was good !

Miinukset: The hour and a half wait to check in

Plussat: Great beds.

Plussat: everything was great

Miinukset: not greeted by the receptionist, val was not feeling at all.

Plussat: Staff was very friendly. Enjoyed their high energy and positivity.

Miinukset: No.

Plussat: Clean! Comfy bed!!! Location was perfect.

Miinukset: People bumping around upstairs.

Plussat: Cleanliness, staff, free parking and free breakfast. This is important.

Miinukset: I received an email stating that I could check in early but was told at the desk check in was not until 3pm. However, I presented the information that actually stated 1pm. I did not print off the 12 noon email from home. The staff, however, did their best to accommodate. It worked out well.

Plussat: Everything seemed new and clean there.

Miinukset: Only down side, if any, was the hallways were warm//hot. But, the rooms were nice and cool.

Plussat: The location, free parking, friendly staff

Plussat: Everything

Plussat: Excellent customer service; clean room

Plussat: It was very clean, staff very helpful and friendly and it’s location.

Miinukset: Breakfast was average.

Plussat: The staff were ALL amazing & went above and beyond!!!

Miinukset: Nothing

Plussat: Best is that it was clean. The young lady who sets up the breakfast was delightful. The breakfast was much better than expected.

Miinukset: There was no Gideon bible in the room.

Plussat: the staff was very friendly the bed were fluffy and nice

Miinukset: The breakfast was not really good

Plussat: Close to son's residence

Miinukset: Thought exhaust fans in the bathroom would be nice

Plussat: It was clean - food was good - staff very friendly especially the ladies in the room that served breakfast.

Miinukset: It was a little hard to get to from I20 and there needs to be more places to eat around the hotel

Plussat: The breakfast is really good and the hotel is nice, updated and clean. The beds have soft, quality linens and are very comfortable.

Miinukset: Female staff member claiming to be manager was not helpful nor did she show concern or offer apology when access to pool was not available during pool hours. Also, we had to change rooms about 15 minutes in because tv did not work.

Plussat: Hot/cold breakfast was pretty good. They have a park in the back of the hotel where you can do your morning walk or meditation. We stayed for one night only and we liked it. Staff are friendly too.

Miinukset: None

Plussat: Breakfast was great, staff very friendly.

Miinukset: Air conditioner was set at 68 , but temperature stayed at 71, not a comfortable temperature for me, too hot and humid in room. Coffee maker not user friendly, prefer a bigger coffee maker, one cup doesn’t do it for me. Bathroom sink stopper didn’t work. Toilet unclean.

Plussat:  the front desk was most helpful

Miinukset: I used to stay in the hotel a few times a year and it has gone down hill and is very run down, I would never stay there again with all of the new hotels in the same area. I am thinking it has bed bugs but no way to prove it.

Plussat: Quiet room. Large room. Friendly helpful staff

Miinukset: All good

Plussat: The staff was very friendly and helpful. One of the staff members happened to be standing outside the front entrance showed me how to take the key out of my rental's ignition. I am simple, all I need is a clean room and a comfortable bed. Done deal.

Miinukset: We arrived to the hotel at about 2300. This hotel did not have a very well lit name board showing from the property to the 20 freeway. I passed it several times without notice.

Plussat: My pillow cover had dried blood stains on it. I removed the pillow case and left it for housekeeping so no one else would get the same pillow. The drain in the shower needs to be fixed. The adhesive that was put on it came unglued. The shower curtain had a broken loop on it. The freezer needs defrosting. There were 2 people and only 3 sets of towels and I'm assuming there was no service on Christmas.

Miinukset: Extra sets of towels; a pillow cover without dried blood stains; taking a shower without the drain plug coming loose.

Plussat: The staff was very nice and friendly, anything we needed they would give it to us but we didn't need anything cause everything thing was great and very clean place.

Miinukset: Their was nothing I didn't like every thing was great.

Plussat: The staff was great.

Miinukset: Our room smelled like it had flooded at one time, very musty. Found carpet is very wet under AC unit. Shower doesn’t work properly and neither does AC. Overall, the hotel doesn’t feel clean. Music was playing from somewhere all night long

Plussat: Everything, the staff very nice and the breakfast worth going down for...

Miinukset: Nothing

Plussat: Everything

Miinukset: Perfect

Plussat: Very helpful when I needed to extend my stay at the last minute

Miinukset: Should be on Forsythe Avenue or Hwy 165 by ULM. Why on earth is it in hicksville WMonroe? Yuck!

Miinukset: There was a very strong odor. Like sewer???

Plussat: This was as awesome as it always has been but even more since this was about my siblings and I honoring our parents who are in Heaven.

Miinukset: Nothing

Plussat: Breakfast was good but I thought it was included with the room and was not told it wasn't until I sat down to eat and then she wanted me to pay for my breakfast. Confusion!!

Plussat: Very nice facility and furnishings, especially for the price we got.

Miinukset: No

Plussat: The room was clean. The bed was extremely comfortable. The shower was convenient and clean.

Miinukset: Noise. Door slams are brutal in the morning.

Plussat: Friendly staff and very accommodating . Very nice breakfast.

Miinukset: Not enough time to enjoy all the amenities.

Miinukset: The pools heater was out making it not useful.

Miinukset: Room had dirty floors and rusty bathtub.

Plussat: Pet friendly, easy to park and unload gear, access to nearby restaurants & WalMart

Miinukset: No free breakfast provided

Plussat: Cleanliness of the hotel

Miinukset: Does not offer free breakfast

Plussat: Air cooled, hot water, clean room, and bed comfortable!

Miinukset: Staff working sick coughing and slow to address guest needs walked off without help. Guest don’t want your illness.

Plussat: Nothing

Plussat: Location Price Breakfast

Plussat: The room was excellent, comfortable, and spacious. The facility is beautiful and the first hotel I have been in that has updated larger televisions. The breakfast was fresh and not microwaved or precooked. The bathroom was so spacious and huge counter space. Price of the room was reasonable.

Miinukset: When I checked in the lady that checked me in could have been friendly.

Plussat: Location, close by mall and restaurants

Miinukset: There were ants in the room. Not bad, but they were on headboard and nightstand.

Plussat: Nothing but the bed.

Miinukset: Staff was very rude about the card used for payment. They did not want to accept my transaction because of the card discrepancy.

Plussat: Location

Miinukset: no instructions were given on checkin about breakfast. We called front desk and was told breakfast would be ready in 30 min. However, when we went down for breakfast the lady fussed at my husband when he got a plate saying it would be another hour!

Plussat: Very clean, convenient place to stop when passing through

Miinukset: One treadmill didn’t work and the scales were way off in the fitness room.

Plussat: Breakfast bar

Miinukset: Under renovation and kind of nasty

Plussat: The room was comfortable and clean. Nice and quiet as well.

Miinukset: There was no guide for the TV and the front desk didn’t have any either. It was supposed to be in the burgundy binder. Dining was limited to fast food and we were approached by a panhandler inside of Burger King.

Plussat: Price. Breakfast

Miinukset: The room was stuffy and stale smelling. The air flow did not keep the room comfortable. Warm at night and hard to sleep. Sheets on one bed had to be changed upon arrival.

Plussat: The stall was very friendly and the room stock with plenty of towels

Plussat: Location and staff.

Miinukset: Odor in room. Old coffee in room pot and microwave smelled and was not clean.

Miinukset: On my last day fire alarm went off at 5am

Plussat: breakfast was fabulous

Miinukset: everything was beyond my expectations

Plussat: Cleanliness of facility

Miinukset: Ice machine in refrigerator was out of order

Plussat: Nice

Miinukset: None

Plussat: The kitchen area.

Miinukset: I switched rooms 3 times because the air wasn't working in yall room. Yall took $160 off my card and said the room was $119. If you in a rush you're not going to read what yall have posted of what yall take off cards. I was in a full size bed instead of a queen or king. And my fiance is 6'8 and over 300 lbs. I will not be coming back.

Plussat: Location, great staff

Miinukset: Bath room not big enough

Plussat: That it was big enough had space

Miinukset: I'm still here but I couldn't get any room service my room stayed dirty the hold time I was der no towels no tissue no room service or anything

Plussat: I liked the fact that it was made like a home away from home.

Miinukset: The only minor problem that I ran into was when the lady that was cleaning my room did not want to give me any more towels to take a shower. She said that it was time for me to check out but I had 2 more hours before check out. I gave her my dirty towels.

Plussat: Door between us And the kids, and far enough out of town that we can move on and off quickly . Also feels fairly safe

Miinukset: Next to a train track but if you're in the right rooms you can barely hear it if at all

Miinukset: The 2 bedroom suite was advertised as having king beds, but the beds were full sized which was disappointing considering each bed was shared between two people.

Miinukset: no

Plussat: Location

Miinukset: Old

Plussat: The room was stylish

Miinukset: Tv went out so we had to switch room, but we went to room next door

Plussat: Beds clean and good

Miinukset: Bathroom way too small

Plussat: The overall process of checking in & getting to my room was easy enough. The check in guy was very nice.

Miinukset: The bed was very uncomfortable. Hard

Plussat: Clean , quite and a great breakfast

Plussat: Location

Miinukset: Not enough breakfast prepared to accommodate guests. Room was dirty with stained linen. We had a late arrival and our room reservation was cancelled although we called ahead of time to notify of the late arrival. Overall awful experience.

Plussat: Close to everything.

Miinukset: The beds weren’t the best.

Plussat: Friendly staff

Miinukset: Suite was oddly shaped and cramped.

Plussat: The suite like room

Miinukset: Outside doors

Plussat: Didn't utilize the breakfast facilities.

Miinukset: No complaints to voice. Would have been helpful to have a TV schedule in the room.

Plussat: Comfortable beds, quick staff response, decent breakfast

Miinukset: Bad acoustics; noisy. Had hot water go out multiple times. Manager was notified and was supposed to speak with us but never showed. sheets appeared unwashed and had hair all over them.

Miinukset: Men's underware left in the room

Plussat: Location was good and convenient.

Miinukset: Trouble with the tv and not enough towels and wash cloths

Plussat: I liked the friendly and helpful staff. Our television wouldn't work and the guy left the front desk and was there within a minute after I called to help us. A plug was loose behind it and it was working in seconds. Room was quiet and the a/c was cold. The location was convenient and close to ULM, Pecanland mall and lots of restaurants. I would stay again.

Miinukset: Beds are only double beds, too small for a couple. I was glad to have one to myself. Furniture was functional but worn. Room could have used a good cleaning. I would also like a do not disturb sign on my door, there wasn't one.

Plussat: It was quiet.

Plussat: Staff was nice.

Miinukset: Bathroom fixtures were old and cracked and lighting was very bad over sink.

Plussat: The room was big

Miinukset: refrigerator didn't work. one of the tv's didn't work. Couldn't get wifi because the only one that showed available was Hampton Inn next door.

Plussat: The breakfast was okay... Also, I was able to print some stuff from email on the computer in the lobby.

Miinukset: Too much chlorine in the pool. A/C leaked water onto carpet in room. No sheets for fold out sofa. Called FD and had to get them myself. Opened sofa, found old food in mattress. Bathroom floor was dirty. Sink was outside of bathroom.

Plussat: Location

Miinukset: No gym

Plussat: Great location! We always stay here when we come to Monroe.

Plussat: Location on I-20 is good, and a walking trail next door to the property was very nice to have. The room was clean and completely satisfactory, and the breakfast area was as well. The front desk and breakfast room staff were very nice.

Miinukset: The only working ice machine was on the fourth floor, which was not convenient, and the elevator and the entire fourth floor had a distinct and unpleasant odor.

Plussat: Very friendly helpful staff

Miinukset: The shower overflowed and flooded almost the entire bathroom./ Ripped up carpet patches in room.

Plussat: Beds were comfortable. Breakfast was good. Room was spacious.

Plussat: It was convenient.

Miinukset: The elevator smelled horrible.

Plussat: Location

Miinukset: It was filthy

Plussat: There was no way to choose a pet room or to even tell them I had a pet on the booking app, but they were able to change my room to a pet room. The pet room was a different set up and would have been more, but they honored the price for the first room I had booked from the app. My issue is with the app, I can't find a way to let it know when I am traveling with a pet, yet there is a way to let it know you are traveling with a disabled person?

Miinukset: The elevator had a completely rank smell. Some animal had obviously peed in it, and it needed cleaning. There was still dog hair all over in the room, and smelled a bit too wet-dog for me. I guess the first time I stayed at this location with my dog, we might not have been put in a pet-room because it wasn't at all like this one. I would expect a pet room to be a bit more smelly and have smells, (like my dog going around for hours smelling all the spots on the carpet) but it seemed like they hadn't spent enough attention cleaning this room, this time. As if their cleaning process was interrupted or something, also evident in the bathroom which had no TP and trash can was not where they usually keep it, and had no liner. But the most important thing to me being clean are the bed sheets, which they were. I have never run into that issue at a La Quinta and love that their sheets are white so you can easily tell if they are clean. So I took an allergy pill and got a much needed good night's sleep, because, in my experience, the dog owners that stay at La Quinta's have always been pretty good about keeping their pets quiet.

Plussat: Good price good location

Plussat: The courtesy and friendliness of staff... both shifts.

Miinukset: The reaking smell of dog odor lingering inside of the elevator after getting off.

Plussat: Beds were comfortable but exceptionally high off the ground. Breakfast was good.

Miinukset: The elevator smelled like there was a sewage leak. We were told at check in that the crew had been cleaning the elevator with chemicals. It didn’t smell like any cleaning chemical; smelled like sewage. In fact the 3rd floor hallway had an odor too. Tile in entry to our room was very sticky and didn’t look clean.

Plussat: cleanliness

Miinukset: no

Plussat: Great service, friendly.

Plussat: Convenient. Continental breakfast included.

Miinukset: Toilet did not work in the first room. The walls had holes in both rooms and the cleanliness of both rooms was subpar -carpet needed vacuuming, the shower in the first room was rusted, and the towels didn't appear clean. There was no attention to detail

Plussat: Nice building, clean room, nice staff, and quiet.

Miinukset: The weekday breakfast was different and not as good of a selection than on the weekend. It should be as great as the weekend breakfast on every day. Also, they should CLEARLY state that there WILL BE a deposit when checking in.

Plussat: Because I was unable to get a room in Ruston, my next best option was to get a room in Monroe. The location was convenient to several places including the interstate. A little hard to get to but once I located it...it was no problem.

Plussat: Location

Miinukset: Breakfast could be a little more tastier , staff could be a lil less petty.

Plussat: Everything was great

Miinukset: Nothing

Plussat: Staff was on top of their game!

Plussat: Everything!

Miinukset: No

Plussat: Location

Miinukset: When I went to go switch rooms I got question because the air condition didn't work

Plussat: Price and hot breakfast included. USA today newspaper was included.

Miinukset: Unfortunately the hot breakfast has removed sausages for cost cutting. That's quite a disappointment.

Plussat: Staff was friendly and helpful.

Plussat: The beds in the double rooms are way too small!

Plussat: Staff was excellent.. room had dampness in the air which caused our sinuses to act up... great location...

Miinukset: Air quality in the room, water smell ( West Monroe water sucks )

Plussat: Room was clean and nicely set up

Miinukset: Need to have a designated pet area,with bags and thrash can.

Plussat: According to the manager, this hotel has only been operating as a Red Roof Inn since December 2019. There were only four reviews but the price was right. The room was clean and the mattress was very comfortable. Huge channel selection on the large TV. There was no personal coffee maker, but I called the front office and she made me a fresh pot in minutes and called me when it was ready. I was able to fill up my thermos and take it with me. Also, there was no extra pet fee which I really appreciated. It was a great value.

Miinukset: A designated pet area would have been nice.

Plussat: It was very comfortable

Miinukset: It had paint smell and should offer breakfast

Plussat: Location

Miinukset: Cleanliness

Plussat: It was clean

Miinukset: People outside room all night having a party, train is very close, traffic noise

Plussat: Nothing was good about it.

Miinukset: It was falsely advertised. I opened the door to the room and instantly was dissatisfied. I would have left if I didn’t get in so late.

Plussat: It was quiet, comfortable, safe and clean. I really enjoyed my stay.

Miinukset: N/A

Plussat: Very, very nice for the price.

Plussat: Very clean and comfortable. Staff was friendly and efficient.

Plussat: Tha comfortable bed clean room

Miinukset: They didn't sever breakfast

Plussat: The staff were very accommodating.

Plussat: Location, staff and cleanliness

Miinukset: We had a difficult time unlocking dead bolt which was a little frightening. Took 4-5 minutes which might not seem like a long time but if there had been an emergency it would have been an alarming amount of time.

Plussat: Fast check out

Miinukset: N/a

Plussat: The bed was very comfy . We walked to the mall and restaurants close to the hotel . The shuttle took us to the football game and picked us up which we very much appreciated.

Miinukset: The pictures and descriptions had an indoor pool and spa/jacuzzi. They had removed those from the hotel . We were very disappointed because we had booked the hotel based on it having the pool and spa . There were 2 other Marriott properties right there by us that at least had an outdoor pool . Y’all need to update the hotel description and pictures . This is false advertising. I enjoyed being there for the game but was very disappointed there was no pool it was so hot the day of the game and we were really looking forward to the pool.

Plussat: The staff at was very nice.

Miinukset: The room was not as clean as it should have been. Hairs in the sheets, shower, and all over the bathroom floor.

Plussat: Location

Miinukset: Renovation of a meeting room was filled with fans which blew into lobby

Miinukset: Bathroom door was dragging the floor

Plussat: Loved the location and the staff was great shuttle to airport was excellent

Miinukset: The closing doors of the rooms would wake you up as they closed very loudly

Plussat: Location

Miinukset: No microwave in room.

Plussat: Prentiss was very welcoming and accommodating!! I absolutely loved him!! Will definitely be visiting again.

Miinukset: Mattress and bedding needs to be updated. Smelled strong like Mr Clean. This is more like a 2 or at most a 2 1/2 star! Very disappointed

Plussat: Next to freeway.

Miinukset: They tried to charge me a $40 cleaning fee for my service animal. That is against the law. They never said a word to me, I thought they were aware of the ADA, unfortunately, they are not. If my dog made a mess I would accept it but that did not occur.

Plussat: Location to John Ford Monument Valley and John Wayne’s wester film locations and Navajo’s Monument Valley sights

Miinukset: Priced way to high!

Plussat: the facility was very clean.

Miinukset: the rating of the facility was 3 star, the amenities of the facility were not 3 star

Plussat: Location is the ONLY thing I liked about the hotel!

Miinukset: The hotel smells like smoke, even though it’s a non-smoking hotel. The room was dirty as soon as I walked in. The toilet was dirty, the tub had a roach and hair in it. The fridge was also dirty. I called the front desk and they offered to send housekeeping to clean the room because they didn’t have another room available to move me to. After cleaning, I killed at least 5 roaches. There was also no iron in the room.

Miinukset: No hair dryer

Plussat: This hotel is right off the highway in safe location, easy to get to and lots of places to eat nearby.

Miinukset: I was frustrated when the clerk took my payment. I booked the two rooms, identical rooms, same date, all the same but there was a $6 difference in them. When I asked the clerk why, he shrugged his shoulders and did nothing to find out why. Also no pool.

Plussat: The hotel was around store and also in walking distance

Miinukset: I was given the wrong room twice. The noise level was so high to where every little peep was heard. No curtains so the room stayed lit during the day . No iron bed linen needed changing.

Plussat: The room has a fridge and microwave

Miinukset: None

Plussat: Air condition was rattling. We checked in at almost 11 pm, the unit started rattling when we layed in bed. I had video of the racket noise it was making. I was not getting myself and teen up at 12:30 pm to have a maintenance worker come in /change room.

Miinukset: Yes, I showed the front desk the video and expected a discount or comp room for a later date. No one called me back. Desk said I should have let them know at 1 in the morning and they didn't give discounts or comps.

Plussat: Location

Miinukset: They had roaches

Plussat: The man at the front desk was nice and accommodating.

Miinukset: The room had an odor. Just as I was beginning to get used to it, another food like odor came sneaking through. I couldn’t tell if it was the sheets/pillows or if it was the overall place. Also, the walls are paper thin. Couldn’t sleep through the night as I kept hearing doors open and furniture/people move above me. I could literally hear everything on every side of me.

Plussat: Location and quick check in

Miinukset: Everything was great

Miinukset: Hotel had roaches coming from under the bathtub staff would vacuum at random hours late at night or extremely early bumping doors as they passed. They over charged me after checkout $90 and tried to say it was for the last night I stayed but yet I paid in full up front. Room had a kitchen but no pots pans plates or utensils, also beds had the thinnest blankets had to request more. The lights in the parking lot were so bright it seemed as if it were day time 24/7 and no curtain had to cover with a blanket.