Hotel 10

The experience in ths beautiful hotel was ruined by the mean woman at the front desk.

My husband who is in his seventies drove to Montreal, arrived before I did, and the construction in Montreal considerably delayed my cab from the airport. He arrived In order to nap before an important family event, and his phone did not work in Canada. The reception person was very rude to him, and did not get him to our room for the he nap he needed before a festive evening. She said that because I made the reservation, he could not have the room when he arrived at 2:00...hotel policy! (Perhaps because it was a booking.com reservation, which she referred to.) She was smug and cruel in her demeanor when I arrived. My husband had been sitting in an uncomfortable chair near her counter for three hours. We travel to Montreal regularly and have come to expect people to be friendly and warm hearted as are we. (I am a social worker and he is a photographer.) The receptionist could have called my cell (or booking.com) for whatever verification she claimed to need, since I was in a cab. She should have gotten my husband to the room. He was confused and weary, and our weekend was robbed of its joy by such unexpected unkindness, from someone who clearly relished her stance. Was it ageism, or even anti-semitism?

Ok expérience...

Shower and some of the furniture damaged. Not particularly kid friendly... Mattress not particularly comfortable.