Clouds Montville

Beautiful cottage, spa bath for very small people, definitely not for couples

Continental breakfast was an insult, 2 pieces of white bread in a zip lock bag, fruit pot and a tub of yogurt No courtesy bus as advertised, no manual in room to operate lighrs etc and no wifi password but advertised as wifi

The room was brand new squeaky clean. Exquisite view. Great location.

When we arrived for our overnight stay it was clear the property was still under construction. The staff were obviously new to the industry as they seemed to have no idea about hospitality. We were quickly advised that the facilities such as the pool and spa and restaurant were not completed so not available to use. The staff did not have any knowledge of the local town or restaurants and could not recommend anywhere for us to eat. Our room key did not work at first and the ‘complimentary continental breakfast’ which was in the bar fridge consisted of 2 slices of multigrain bread in a zip lock bag along with butter and jam. In the morning when we were showering we could hear the cleaning staff waiting outside our room for us to leave. They let themselves in without knocking while we were getting ready. The rooms also did not have any soundproofing so you could hear a pin drop outside. Overall a very disappointing stay considering we paid $350 for the privilege.

Its potential, although a shame that I won’t be back to see it. The view is fantastic. One of the staff members was really lovely and understanding.

The state of the property before achieving its potential - it’s a construction site and the pool is not operational. The rates are the equivalent of a 5 star hotel, yet the place is run as a hotel/motel complete with the 2 slices of Tip Top bread in the bar fridge for breakfast. And the sachets of old school Nespresso. Really?