Pension Tillo

We are 8 people in two rooms of 4. Very nice rooms, clean, good service, 5 minutes from wiesn and from hauptbahnhof. The breakfast war very good, much choice and good quality. The price was a little bit high, 100 eur per person/night but this is the oktoberfest's period!!!

Nothing.

The suite was very nice and proximity to Octoberfest parade / festival. The young lady that checked us in on Thursday 17 Sept was very helpful and friendly - excellent customer service.

There was an error in the pre-arrangment for airport pickup. I received a confirmation via email, however, Pension Tillo did not confirm transport. I later noted that in fact there where two people responding to my emails and the confirmation was not copied to the other. I will provide the email for reference. However, the big issue was that when calling the hotel to inquire they could not locate the reservation - when in fact two of the four parties in the room had checked in the night before. This created quite alot of anxiety for my elderly parents. The Gentleman at the reception was not very helpful and quite unconcerned with the situation. No apology - no concession. Clearly a mix-up but poorly handled

Great location, ~300m from central train station and near the shops. Friendly and helpful staff. Rooms quite clean. Excellent free wi-fi.

Very noisy hotel - kids (and adults) running, screaming and slamming doors all day & all night long. Room had a funny (cigarette?) smell. Breakfast rather expensive (14e/person). Hotel was difficult to find since the sign outside refers to a completely different hotel name. Although we didn't find daily room cleaning necessary, the cleaners didn't come until 5pm when we were having a rest.