Palacina The Residence & The Suites

I loved everything about this property!! The rooms were beautiful!! So spacious and nicely done. The staff is so courteous and helpful. The location is amazing!! The restaurant on site was very good as well!!

Nothing!!

This is a gem of a place. It's more like a quiet high-end resort than a hotel, but right in the middle of the excellent area of Kilimani in Nairobi. Everything in the hotel is well designed and thought out and gives a homey feeling: the interior design, the stylish, warm and local furnishings, the very large and comfortable beds, elegant rooms and bathrooms, beautifully furnished and laid out lobby, restaurant and bar areas (indoor and outdoor), the indoor heated swimming pool. and the suana. The lush and well-gardened forestry on the grounds of the hotel really add to the atmosphere too. The service was all-around top-notch and super friendly and courteous, really felt like being at home. We were especially warmly welcomed and dealt with by Gilbert at the reception. We stayed in another highly-rated place for one night when we extended our stay and the Palacina was full, but this only emphasized that the Palacina is in a league of its own.

Only thing I would mention, and I did mention to Tony, is that some of the rooms (not all) could use a bit stronger lighting for reading purposes. I understand that the Palacina has chosen its lighting in order to retain a warm dimmer design and atmosphere, but I believe that this can still be achieved while providing strong enough reading light in certain areas of the suites.

Fabulous hotel that is beautifully appointed with style and elegance. The staff were all fantastic.