Royal Tulip Canaan Nairobi

The staff need to check details before calling with irrelevant information on extra payment. No tv in the restaurant.

The breakfast had variety and was excellent

The manager (Indian man) was very rude when I spoke up about the way the tuna that I ate for dinner gave me food poisoning and he kept on defending himself by saying that there was an audit.. Even though there was an audit, why did I get food poisoning at your hotel! And if so the hotel management should have compensated me by paying my KSH10,000 bill to the hotel resident doctor! Apparently 8,000 for consultation and 2000 for drugs that could barely add up to KSH 300 if I was to buy from any pharmacy.The doctor and the male Indian manager kept on saying that other people pay 20,000 for consultation, excuse me! That is them and I am ME do not give me BULLSH*T examples! That is conning people!! I was in need that night I could barely fall asleep because I was in pain I was in because of that Tuna and mashed potatoes I ate for dinner at your hotel! Shame on you to exploit me! I was told maybe it is what I ate earlier that might have caused it.. and I could clearly remember I had eaten lunch there and i hadn't had anything else apart from the hotel's food that day. So blaming me instead of taking my grievances to action is a poor fail! And it is very shady of you!!! The hotel did not meet to my expectations! Why ask how my stay was and you cannot take your mistakes to accountability!