Le Méridien New Delhi

The bed is super small and totally unexpected !

- I had a EXCEPTIONAL experience at this property however. My first night I made a wake up call request for 04.45am before sleeping. As expected, the wake up call happened prompty. After about 5 minutes, I called again requesting a half a cup of hot milk to make tea. The request was taken and serviced. The next night I again requested wake up call at 04.45am. - Next morning, the wake up came in promptly. I thanked, hung up. After 5 minutes I called the room service number to request for the milk, as always. And that time, the person on the line, Ms. Jayashree told me that the milk is already on the way!! - For me that was a Moment Of Truth experience. I have experienced hotel services at 100s of properties, and this experience stood out as one of the best I really admire the professionalism, promptness in follow up and caring nature of Jayashree. - in general the face to face interactions with staff are generally nice. At the breakfast, food quality is good. I loved the masala dosa.

- the staff response on e-mail when I first made the booking was absolutely unprofessional. I had to to repeat my requests multiple times on mail and she still could not understand. This was informed to the duty manager and they did acknowledge this and apologise for such behaviour, so unexpected at a Le Meridien property. - the hotel itself an old property, renovated multiple times. Floors were creaking, and no I wont call the facilities here to be modern. - in my room, the shower wasnt getting hot. And I had to run it for about 10 minutes to get some heat. Imagine the amount of water that's getting wasted this way. - AC was noisy