Empire Hotel

location next to the Met Opera

Because I faced a courtyard there were apartments right across from my only window. Unfortunately a lot of those apartments had their window shades and curtains up and could look right into my room--within about 15 feet from me. That meant I had to keep this huge, heavy, thick dark curtain pulled across my window at all times, making the room as dark as a tomb. Very little lighting in the room in the first place...with this curtain closed in a room that was already painted in dark grays and blacks it was not a pleasant experience. There was no coffee making kit provided and no coffee available in the lobby at any time. The refrigerator in my room didn't work properly. There was no information about the hotel anywhere in the room. There was no complimentary map of New York, no access to newspapers, nothing even remotely friendly or welcoming in the place. Not the Empire I remember from all my trips to NY to go to the Met

Always love staying at the Empire. This time just wasn’t up to par

This is my 6th time to stay here. Our A/C didn’t work, so when they came to turn it on, it had to constantly run or it would completely shut off again.

location

there was literal brown water coming from both the sink and shower

Great design and feel, great location.

Design of the rooms ending on '06 on each floor means there is a small bar fridge sticking out from the wall in the most awkward place. I manged to smack my knee on it twice and get my luggae caught on it both times.

2 of us booked superior double room for 4 nights. The check-in was smooth, and the room was as small as expected but we didn't have any objection because we thought we would be out all day long. 2 hours later, we had happy unexpected change. The heater didn't work at all, so we asked to fix it but turned out they didn't have a part to fix that night ( It was really cold night without heater.) Generously the receptionist, Dan offered deluxe double room, which is much more spacious and have a nice view ! Thanks to him that we had such a relaxing stay. And when we checked-out, the concierge, Melba helped us well for on line check-in. All house keeping staff were greeting with small whenever we passed by. We had great stay overall !

Although the hotel has been stylishly renovated, there are some inconvenient parts, such as noise of AC /heater, shower that has no door that makes bathroom floor wet ( we leaned the skill not to make the floor wet in 2 days...), also we hit our head to the mirror every time we washed our face (some design mistakes). But it's New York, the great location and nice staff counts the most. So it was worth staying there.

The location was good.The restaurant next door had amazing burgers!

The concierge at the front desk was sarcastic and impatient.The first concierge in my experience to be like that .She was consistently unpleasant throughout our stay.The rest of the staff were pleasant. The rooms were nice but a little inconvenient as they were small.The lobby was attractive and very noisy ( I liked the loud music but others might not.)The heat was inconsistent and the blinds didn't work. We were on the second floor and you could hear the roof top nightclub pounding throughout the night.