Excelsior Hotel

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Erinomainen

elokuuta 2017

8,8

A great trip to NYC

Breakfast included would have been nice.

Right by Central Park!
Erinomainen

huhtikuuta 2017

8,8

Love the location, staff helpful & friendly.

Windows did not close properly, drafty & noisy.
Erinomainen

marraskuuta 2016

9,4

Great New York hotel

Great service and close to many destinations
Erinomainen

elokuuta 2016

9,7

The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.
Erinomainen

heinäkuuta 2016

9,7

Fabulous

From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well.

I didn't like leaving to go home!
Hyvä

kesäkuuta 2016

7,7

Excellent Location

The hotel was nice, but it is really the location that sells the place. Can't beat it. A block from Central Park, across from the Museum of Natural History.

Bathrooms were a bit dated, and the plumbing seemed temperamental, but it was more than adequate.
Erinomainen

huhtikuuta 2016

10,0

Bathtub

Drained very slowly
Erinomainen

marraskuuta 2015

8,5

Pre Thanksgiving stay

The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food.

Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.
Hyvä

kesäkuuta 2015

6,2

I loved the location.
OK

toukokuuta 2015

4,2

Outdated property and thinking

Great location, pretty, away from the hustle and bustle of Times Square/Midtown

Not a business hotel. Need to pay for WIFI. No room service. No coffee machine. Only coffee available is at the breakfast room and they charge you $2.50 just to get a cup in the morning. Not the expense but the nuisance and inconvenience. No shops on site. Just vending machine. They try to pretend to be upscale here but nothing about it is upscale - from the property to amenities to service. Hugely disappointing.
Erinomainen

maaliskuuta 2015

9,4

Homestyle

The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side.

Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.
Erinomainen

helmikuuta 2015

8,2

Great location, great accommodations

I love the Excelsior, the staff, the location, the cleanliness, just so easy, so accommodating.

Always the desk personnel are lovely, the last day, the 29th, the desk man was a bit condescending. I've never had that experience before, but upon asking him about leaving my bags after check-out, asking about a taxi to the airport, he almost dismissed me, as if I were an annoyance. Unfortunate, but true. The desk man when I arrived on the 2nd, was lovely, very patient, very accommodating. I've stayed here before, never had that experience, so it must've been a bad day for him.

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