Excelsior Hotel

A great trip to NYC

Breakfast included would have been nice.

Right by Central Park!

Love the location, staff helpful & friendly.

Windows did not close properly, drafty & noisy.

Great New York hotel

Great service and close to many destinations

The staff was friendly and helpful providing subway directions and breakfast suggestions. They had umbrellas available when we had rain.

Fabulous

From the location to the helpful, friendly staff, I loved this hotel. It was clean, comfortable and beautiful. The on-site restaurant was very good as well.

I didn't like leaving to go home!

Bathtub

Drained very slowly

Pre Thanksgiving stay

The location was great. Half block to Central Park, subway and bus. Bed comfy. Bathroom small but clean and plush. Restaurant had great food.

Scaffolding obscures view and workers during daytime decrease privacy. Friday am, noisy road work started 4:30. No doorman to help when leaving and needing a cab. Pay for in room WiFi. Room cost increased by ~25% various taxes.

Homestyle

The Excelsior is a classic hotel that is the absolute opposite of an impersonal chain hotel. From management to front desk to housekeeping the Excelsior staff is welcoming and extremely accommodating. We have stayed at the Excelsior several times during the prior couple of years and our rooms are consistently clean, comfortable and quiet. Rates will vary based upon the season and supply and demand factors but typically we have found the Excelsior to be the best hotel value in the upper west side.

Fee for WI-fi but as a workaround we used our smartphone as a hot spot for our tablets so really no problem.