Hotel 48LEX New York

Underwhelmed!

When we checked in, we were informed of an additional "resort" charge of $40 which is tacked on after the room is booked. It is apparently stipulated in the email confirmation but felt like a bait and switch to add this charge after the room is booked and confirmed. I'd also booked a room w/ a sofa bed for my 14YO but our room only had one bed. When I called the front desk, they said I could upgrade for a charge -- which also felt like a bait & switch. And finally, the cordless receiver's battery was running low and started beeping at 2AM. I finally had to wrap it in towels and put it in the closet so I could sleep. In fairness, the manager the following morning was very sweet and apologetic but prior to talking with him, the rest of the staff seemed unsympathetic about the issues. As someone who owns/operates a business serving the public, I know from experience that staff should be trained to contact a manager if a guest is disgruntled rather than waiting and letting them complain to a manager 24 hours later. At that point, the damage is done. And finally, the hotel uses a strange artificial scent in the common areas which smells terrible and gave us both a headache.