Baymont by Wyndham Newark at University of Delaware

Location

The facility is non-smoking, but as soon as you get in the smell of smoke is horrible

Clean and convenient to highway

Heat wouldn’t shut off had to turn off and on as needed, loud noise every 4 minutes from equipment room next to our roommate

Was able to get a great rate off of booking.com. It was cheaper on booking than what the hotel was offering.

The front desk clerk took forever. She initially couldn’t find the reservation. It seemed like she was new and didn’t know what she was doing. She went off and talked to her manager for a while before coming back and finding my reservation and fixing it. Another guy came down while waiting and was suppose to have another night in the motel room. And they had took everything out of his room. And he was missing several items. Found a condom by our bed. The floor was messed up by the bed and ceramic part going to bathroom. Stepped a couple of times me and my daughter on it and hurt our feet. Felt like nails or staples. Asked the manager how well her rooms were cleaned. And showed her the pictures. Even showed her my toe where something bit my toe in the room. She initially wanted to give us a king room for another night at the same rate as the night before. Not sure how this is helping the situation. As you obviously don’t clean your rooms it appears by the condom left in plain site by the top of the bed. She then asked me “What wouldn’t you like me to do” I’m not sure as a guest how to answer this. She said being you have so many complaints let me work on this. We finished packing our stuff came down stairs and she had took off $11 off our bill.