Wyndham Garden Niagara Falls Fallsview

Great location

Didn’t tell me what building I would be on when I booked

The location of this hotel was great. The Maintenance Person (I didn't get his name!) was wonderful when we did have an issue he was quick to respond and was very kind and helpful. The room was pretty clean overall - passable.

Customer service (with the exception of the aforementioned maintenance person) was poor. Even before we got to the hotel, when I called a few days prior to confirm our booking, the person who answered the phone was unfriendly and was very abrupt in answering any questions I had - seemed annoyed by me calling. We had a few issues - the shower was dirty, one of our bath towels was covered in someone else's hair, multiple vending machines were not working (took our money, which was a huge ordeal to get addressed by hotel staff), and we had a significant leak in our room. We felt the hotel's response to the leak was inadequate. A steady leak began coming from the vent over our jacuzzi tub. The maintenance guy came quickly, and ended up addressing the issue with the guests staying above us. The water eventually stopped so we thought we were OK. Then it started leaking from the ceiling around the tub. We called the front desk to ask for a new room and were basically told it wasn't possible and that they'd give us a $30 credit. We were in the middle of getting ready to leave for a dinner reservation so didn't have time to argue. We left some towels under the leak and made sure none of our belongings were near the leak. It wasn't too bad when we returned later that night, thankfully! It was just disappointing to be treated this way. It was also disappointing to not have a view of the falls in our "fallsview" room. Apparently a window facing the general direction of the falls is enough to be able to call it "Fallsview".