Best Western Alba Hotel

The location was quite good.

The hotel is a really small hotel with no lobby almost. Just the entrance hole to the hotel is the lobby. The room was really small. It was looking inner area from where many food, or other smells was filling the room, when we opened the window.

The breakfast service on Friday was excellent. The woman who worked there was constantly on the lookout to see what the guests might need. Amodeo at Reception on Sunday really understands and demonstrates the concept of hospitality.

I booked a Superior room and was given a Standard Room (Room 404). Not only was it smaller than what I had asked and paid for, the ceiling and one end was lower (perhaps to accommodate a staircase above it). When I asked about the room on Saturday morning, I was told that Hotel Alba is an old hotel and so only has small rooms. By contrast, when I spoke with Amodeo about it on Sunday, he was immediately apologetic and agreed to speak to the Manager about me being compensated. The other problem was that the key card only worked once after having been programmed. So each time I used it, it had to be reprogrammed to get it to work again. I resented constantly having to go back to Reception to have this done.