Hôtel Mercure Nice Centre Notre-Dame

We enjoyed the pool / bar area and views and with a 7 year old a perfect place on the hot days . Close proximity to main ration beach , old town , main shopping area . Staff were excellent - which makes all the difference anywhere. I’d return just based on the staff.

Paper and plastic cups in the rooms.

When we checked in, Octavian was very friendly and helpful. The sky lounge, terrace bar and rooftop swimming pool are superb with a good view of the Notre Dame. Love it! Bedroom a good size. Beds including the sofa bed was very comfortable. Nice rainshower. Very good quality shower gel/shampoo which was dispensed by pump in the shower stall, with a bar of Nuxe soap on the sink.

The aircon in the room is horrid! Not cold at all! WiFi signal in the room was very poor! The worst thing that happened to us was the room service breakfast that we ordered by putting the card on the door handle was not collected!!! My husband even called the Reception who reassured us that it would be collected at 3am! We had a flight to catch and we had to leave for the airport at 7am! I ordered breakfast to be delivered to our room for 6:30am but by 6:40am, there was no breakfast!! I checked and saw the order was still hanging on our door knob. So we went to the first floor for breakfast while my husband went to the reception to complain! And what made it even worse was the female staff tried to blame my husband for not putting the breakfast card out earlier!!! Excuse me??!!! We left the breakfast card at the door knob at 9pm!! And we called to double check at around midnight that we will get our breakfast in the room at 6:30am. We were reassured by the gentleman and he was there to confirm that my husband did indeed call the night before to check that our breakfast order will be collected when the lady tried to pin the blame on my husband!!! To be fair, after we complained, they didn’t charge us for our breakfasts! But the hassle and stress that we had rushing for breakfast then rushing to the airport was disappointingly unexpected of a 4-star establishment like yourself! Until the breakfast incident happened, we were planning to come back for another holiday in Nice and book a stay here. But after this incident, we will re-consider our options! It’s a shame! Because we really liked some of your staffs, especially Octavian and the 2 staffs at the rooftop bar, your sky lounge bar and the rooftop swimming pool, very central location. We can oversee the poor air-conditioning and poor WiFi! But when that one staff of yours tried to blame my husband over the breakfast blunder, when it was NOT our fault at all, it is totally unacceptable!

The location was absolutely brilliant, just off the main street and surrounded by places to eat / drink. Only a short walk to the beach, but also easy for the gardens which are great and we also went to a few galleries. Definitely recommend Chez Moi restaurant which is only 2 minutes away of you like traditional food in a quirky setting! Rooftop pool is great for keeping cool, especially with a drink from the bar. Staff were all really friendly. I told the hotel the trip was a joint celebration as my partners birthday is only 5 days after mine and when we arrived there were balloons which spelt 'Happy Birthday' and some chocolates which was a really amazing little touch.

Maybe a little more seating by the pool? We had an issue with one of the plug sockets in our room but it got sorted. I paid extra for a higher grade room and while it was fine, I honestly was expecting something a little bigger from the description . Overall though not much at all to complain about.