Residence France Riviera

Location near public transport and beach.

Room was tiny and drab. Sofa bed was difficult to set up. I needed help from the staff.

Localization might be considered the good thing for some.

Staff works in limited time and very often is unavailable in hours when you would expected them to: eg after 18:00, or in the morning, eg 8:00. There are no breakfasts in this place. It is called 'residence' but this is misleading - the true name shall be 'block of flats'. This is not a hotel - this is place mainly for long term rentals for students, so the quality of the place is very low. During the year - students rent flats, while for the summer - it is rented to tourists. Obviously these two customers' groups have different standards of quality and various needs. Old toilets, smelly and not clean - they desire renovation and the staff is aware about it. AC is smelly. My room had a water boiler, which was noisy. Having it in the room, might not be a comfortable feeling. When I entered my room, the impression I had was that it must had been cleaned very quickly (quick and dirty style) and without paying attention to key aspects. For example: the bed sheets were changed, but pillows were forgotten. The floor underneath was not cleaned. Bread crumbs under the table. Carpet/floor towel in the toilet was dirty - not changed! The sink and tap were stained, the shower was greasy and unpleasant to go to. The lavatory/water closet was broken on the outside! Entering the room you received the protocol to assess the state of the room. My room was very worn out, which I pointed out in the protocol, and it was accepted by the staff. The staff realized that the place needs refurbishment and renovation. Last but not least - staff in unable to take decisions and needs to contact management. The management is not willing to cooperate and is not listening to clients' feedback. To sum up - my worst experience since many years of using booking.com.