Divi Aruba Phoenix Beach Resort

The breakfast was fine. I didn't know that I would have to leave my room to get it, but it was okay, it was something different for me and an opportunity to eat breakfast while enjoying the serenity of the ocean and the beach.

To begin with, the room in the link for this hotel wasn't the room that I was initially given. The money wasn't an issue, I thought I paid for one room type and ended up with something different. We eventually worked it out with the kind supervisor who shared with me what the problem was. My advice is to call the hotel in advance to make sure you are getting the room that you saw in the advertisement. My only issue was that the washer/dryer combination turned out to be a fluke. Once the washer was done cleaning, it was supposed to automatically dry your clothes. Well...it was 2:00AM in the morning and none of my clothes were dry, when I called the front desk, I was told to go over to the next building, and take 8 quarters with me to dry my clothes at 2:00AM in the morning. Needless to say, that was not the best option for me at that hour of the morning. Since we were leaving that day, we decided to place the clothes on the balcony since it was so hot anyway, in hopes they would dry by the time we awakened to prepare for check-out. They didn't dry completely, so I had to place the damp clothes in a plastic bag and bring them back home. At least they were clean. Other than that, the staff were really nice and very accommodating.

The beef tenderloin kabobs were fantastic at Pure Beach. The room was clean and spacious.

The property needs more restaurants, the property needs to have available an all-inclusive option and the drinks were priced higher than other places on the island

The location was amazing, all food services were great. The resorts owes me $113.00. They put a $300 hold (charged on my Amex) final room bill was $187...I have not seen the $113.00 credit yet. Please advise. Ana Menendez.

No Complaints at all...except my credit due.