Norcross hotellia

Plussat: Lean, comfortable room and great breakfast!

Miinukset: No

Plussat: The location is easy access to/from I-85. Modern and comfortable accommodations with a very complete breakfast offering. Staff are welcoming and friendly. Location is very near my companies office there and have stayed twice recently. I will return.

Plussat: Good free breakfast and good value for the price

Miinukset: Neighborhood seemed a bit run down

Plussat: This hotel was at a great price and updated. The staff was exceptional. I loved the facilities, pool, game room, 24-7 coffee in the lobby and cookie time!

Plussat: Location was great since it was right off of the freeway, highway 85, it was easy access which was good for us.

Miinukset: More protein options for breakfast

Plussat: The staff were exceptionally pleasant - really they were a highlight of the stay. The bed was super comfy and the room and bathroom spacious enough. Overall, really good value for money.

Miinukset: The air con was noisy. My colleague in another room had the same issue. The staff offered to change my room and also sent maintenance to look at it, so I cannot complain about the service at all. I think the problem was inherent in the style of air conditioner, it went quiet, revved up when it needed to adjust the temperature, then powered down again. The noise was more than background noise. It might be time to upgrade the air conditioners.

Plussat: Great hotel , very clean, friendly staff. Great location.

Miinukset: No complaints

Plussat: Love The Room and staff

Miinukset: Wish they had Bathtubs in the King Suite

Plussat: Clean rooms, secure parking.

Plussat: it was pretty good

Miinukset: the food could have been hot

Plussat: From the time we walked into the door and out the next morning our experience was nothing but great the room was clean the food was good the staff was excellent we really enjoyed ourselves the bed was great also we loved the decor.

Miinukset: Well you can't move the whole building but other than that we love it. The location was kind of a turn off but once in the building that all changed. You can't judge a book by its cover!

Plussat: The room was very nice. It was peaceful it wasn’t hard to get too. The staff was nice and the breakfast was amazing!!!

Miinukset: No dislike

Plussat: Staff very friendly and helpful.

Miinukset: It was fine.

Plussat: Very nice and clean

Plussat: Room was great. Extremely well maintained.

Miinukset: The ONLY negative I can say about my stay is the Discovery Channel didn't work on the TV.

Miinukset: The rug was damp to my bare feet. And the lamps were not reachable if you were in bed . Need more outlets especially one by the bed but there were outlets that were available not hidden behind furniture like in some places. No place to charge phone and have it in reach while your're in bed. Very clean and I prefer a sink outside the bathroom like they have it . For business the desk is nicely arranged.I would stay again its in a good location with gas and food close by.Staff was super friendly and security was added bonus.

Plussat: EVERYTHING! Rooms were clean. Bed was comfy, staff was very friendly and helpful

Miinukset: There was nothing I didn’t like.

Plussat: Older property in need of updating outside rooms are updated yet exterior outdated

Miinukset: Parking limited roads or in need paving parking

Plussat: good

Miinukset: nothing

Plussat: Location. Price.

Miinukset: There were a few shady characters hanging around by my room. I'm a large man, so they didn't mess with me, but may have with someone smaller.

Plussat: Customer service, the cleanliness, helpfulness

Plussat: I like that my room faced the pool

Miinukset: A front desk worker arguing with me, instead of understanding my position.

Plussat: Room was clean.

Plussat: Great place to stay. We have stayed here twice in the last two years. Great location near tons of food.

Miinukset: Regardless of which ethnicity a customer belongs to, any staff should be trained to treat the customer equally and pleasantly.

Plussat: Non

Miinukset: Very poor customer service and filthy carpet and rooms smells very bad coming from the bath room Was the worst experience and stay ever But after 12 hours driving you just need to sleep regardless Otherwise will never stay there

Plussat: Well we checked in kinda of late, but the room was supposed to be reserved, nothing was said about a change in accommodations. We get up to our room instead of 2 queen beds we have a king and a couch, 4 people. We discover the couch is a sleeper sofa. There are NO linens for it. So we call down they bring up A Sheet. So we go down for breakfast which we paid for through booking to find out that he didn’t give us the blue card for either day. So they gave us those but they were for only two people

Miinukset: The fact that this was a Hilton hotel and my son’s had to sleep on a 30 year old sleeper sofa.

Plussat: Nice area convenient to everything

Miinukset: Small pool

Plussat: Very clean room

Miinukset: No microwave in room

Plussat: The best were so comfortable. The rooms are very clean and housekeeping was the best. Overall this hotel excellent. Beautiful place to stay.

Plussat: Room was ready. Was offered the breakfast special at check in.

Plussat: The location and deal!

Miinukset: I didn’t find a thing wrong with this property!

Plussat: Atmosphere

Plussat: I loved how the man at the front desk told me that if I bought the breakfast at check in; it would be much cheaper! The breakfast buffet was awesome for the price!

Miinukset: I did not like that We had to call a maintenance guy to come fix our television upon arrival. It would have been nice if they would have checked to make sure everything was working ahead of time.

Plussat: The quietness of the hotel the staff was great the cleanliness

Miinukset: The bed I scratched all night got attacked by bed bugs bites on my back and arm informed management they told me they had to get it inspected in room 318

Plussat: Everything was great from check in and checking out. I have no complaints.

Miinukset: N/A

Plussat: Love it. Rooms are big enough for 4 people. Very clean.

Plussat: Nothing

Miinukset: Everything attitude from front counter clerk

Plussat: The staff was friendly and the room was clean.

Miinukset: There was NO ELEVATOR on the property. Going up and down stairs was inconvenient.

Miinukset: No elevator. ADA violation Had to carry luggage up the stairs. Unacceptable. I will in future call and confirm elevator access at any Marriott

Miinukset: My toilet did not work in rm 219. The room should have never been put in inventory as ready.Sent me another room to use bathroom, but the room was partially dirty. At first offered me a partial refund it should have been a full refund from the start. Offered full refund after I told her about dirty room 212. I was disappointed how the front desk handled my issue. Empower your employees Courtyard By Marriott.

Plussat: Clean room and nice staff

Plussat: convenient

Miinukset: little trash left in trash bin and body wash need to be replaced with new one was empty

Plussat: The hotel was clean everywhere I went.

Miinukset: No elevator was a let down. We were on the second floor and I had to go up stairs with a severely sprained ankle.

Plussat: Large spacious room. Comfortable beds.

Miinukset: Poor wi-for signal. No elevator to second floor. Ice machine not working on second floor.

Plussat: The bed was extremely comfortable

Plussat: Excellent room , excellent service

Miinukset: Everything is perfect

Plussat: No thank you!!

Miinukset: No thank you!!

Plussat: The room seemed clean and was good size...bed was comfortable.

Miinukset: The rooms are very musty smelling. Check in took a long time and couldn't get anyone to bring us towels.

Plussat: Room was clean and bed was comfy

Miinukset: No free breakfast

Plussat: Everything was ok

Plussat: The staff made me feel welcome & we are very friendly.

Miinukset: Little far out than I had like

Plussat: I loved everything about this hotel every time we travel to the area we stay in this hotel it’s very cozy beds are very comfortable and the staff are very attentive and knowledgeable and kind

Miinukset: Only thing I didn’t like is their are no microwaves in the room you have to go all the way to the lobby but other than that that’s it

Miinukset: Hallway hot and only one elevator on floor and that's all the way at the end of the Hall

Plussat: This is the second time staying there. Much quieter than other places we have stayed. My husband likes the balcony. Nice location close to everything. No complaints.

Plussat: Staff was courteous.

Miinukset: Bathroom rooms were not modern. The bathroom toilet constantly ran water.

Plussat: This hotel is everything!! Awesome all around especially the pool area

Plussat: Nothing.

Miinukset: Uncomfortable everything!!!

Plussat: Front desk staff.

Miinukset: Room could've been fresher and had better lighting.

Plussat: Location was perfect. Easy access to interstate and many food and shopping choices right there.

Plussat: Lots of room, very clean, front desk staff was very accommodating.

Plussat: Great breakfast. Nice pool.

Plussat: The rooms are spacious

Plussat: The friendliness of the staff. MDe us fill very welcomed. Toilette and Thuy were very helpful and informative.

Miinukset: Room could have been a little economical.

Plussat: Large room and pool

Miinukset: Room wasn’t cleaned properly and the breakfast was undercooked didn’t have good variety

Miinukset: Low toilets (hard for seniors) and no grab bars; badly stained carpet; loose sink faucet; no convenient electrical outlet near desk.

Miinukset: There is no microwave. Do not put enough shampoo on the family.

Plussat: I liked the located of the property. It wasn't to far from restaurants and activities. It was also really clean and the staff was nice.

Miinukset: I think you all need to go back to everyone being allowed to have breakfast even if they are not a Hyatt place member. I am a travel agent and some people don't like to sign up for hotel programs but they do want the free breakfast when traveling with their family. I wouldn't be able to recommend your property to those families for that reason. I am a Hyatt place member and the breakfast at this hotel is amazing. It's a shame only members are allowed to partake in breakfast after everyone has spent their money on a room.

Plussat: There was a manager who’s customer service skills needs work

Miinukset: No sitting area after pool closed at 10

Plussat: Place was clean and staff friendly

Plussat: Everything

Miinukset: No comforters on the bed.

Miinukset: The lights were not working in the room, the cleaning staff only left us 2 washcloths, or remove cleaned plates out of the room. The sinks were not sanitized. The toilet top was broken which was oval and replaced with a square toilet top. Being A Hyatt member expected much more. I also paid for breakfast but when I arrived at the allotted time breakfast was to be served I was told they ran out... Sorry. Oh my what a disappointment in this particular Hyatt.

Plussat: Location

Miinukset: Been to many Residence Inn and this one was the worst one.

Plussat: Free breakfast and cleanliness.

Miinukset: Noisy bathroom exhaust fan. Top dresser drawers would not fully close. Room temperature was hard to adjust and maintain.

Plussat: Jared was a huge help when our room had a problem before check in. Then checked on us in our new room to see if he could do more. Made our stay with our toddler twins so much better.

Plussat: NICE AND COMPLIMANTRY TRANSPORT WAS VERY HELPFULL NICE STAFF EXCELLNT LOCATION WOWWWWWWWWWWWWWWWWWWWWWWWWWWWW

Miinukset: COMPLIMANTERY TRANSPORT ALLOWED ACESSTO SUPERMARKET VERY COMFORTABLE

Plussat: Breakfast was amazing! We enjoyed the atmosphere!

Miinukset: The beds are just a hair too small for two adults and a baby seemed more like a full than queen. The price to do laundry is a bit much but thankful that there was a place to do our laundry instead of bringing two loads of laundry home to do.

Plussat: My stay was great..i slept like a champ!

Plussat: The room overall. The bed was comfortable.

Miinukset: The smell of the room. Whatever type of cloth they used to wipe down stunk. For the first 1/2 hr in the room I would have given anything to get an air freshener/deodorizer. I had only a carry on and you can't have aerosol in it. That's the only reason why I didn't have one.

Plussat: Easy checking in and out.

Miinukset: I always enjoy my stay. Wish it were cheaper but it was still worth the cost.

Miinukset: Breakfast schedule was scheduled to serve till 9 am. Starting from 8.30 breakfast items started to get over and the staff were not interested to refill. When few people asked for refill for Waffle dow, staff told its quarter to 9 so she is planning to wrap it up and not refilling. Many breakfast items were over. Not even basic utensils like spoons were not refilled. It was a very poor response even after complaining to Manager at reception. It was a busy day and should be expecting more visitors (July 4th vacation). Staff was busy refilling breakfast items for next day right after 9 am.

Plussat: The front desk staff were great.

Miinukset: Breafast was horrible. There was a napkin in one of the dishes. The items were over cooked and the oatmeat was too watery. There also was a can of unopened beer behind the sofa bed.

Plussat: Very clean and nice looking

Miinukset: Everything was good

Plussat: Overall the room, facility, and location met my expectation for enjoyable time at your hotel.

Miinukset: No dislike at all.

Plussat: Room was nice and new. I liked the setup.

Miinukset: The air didn't work in my room but the staff was great and moved us to a different room. Also didn't like the breakfast selection.

Plussat: Amazing staff. Clean facility. Great location. Everything was perfect. Will always come back!

Plussat: Good breakfast, great location. Very comfortable beds!

Plussat: This place was great it exceeded my expectations!

Plussat: The location was perfect for us - we had tickets for a show at the Fox theater. Close to the historic part of Norcross, with great restaurants and lots of places to walk.

Miinukset: We could hear EVERYTHING in the room adjacent to ours, late into the night. Sound insulation in this facility is very poor. Also, the breakfast on Saturday was poor - there was no yogurt and minimal fresh fruit, and the coffee ran out and was not replenished.

Plussat: The new renovation was absolutely amazing

Miinukset: I loved everything!!

Plussat: Staff is very friendly.

Miinukset: No

Plussat: Awesome

Miinukset: I think the breakfast could have been a little better, but over all it was ok.

Miinukset: I was ok until I was doubled charged, and now Im getting the run around about getting my money back.

Plussat: It's cleanest around

Plussat: Very nice, clean, modern hotel in such convenient location. Hotel rooms are very comfortable, clean and cozy, well equipped and decorated. Amenites are great to use. Very good breakfast offered. Overall such a pleasant stay, enjoyed the time here.

Miinukset: No complaints.

Plussat: It was comfortable and clean ans the staff were friendly.

Miinukset: The pool and jacuzzi were closed. And the place was undergoing a renovation so it was a bit loud and dusty at times.

Plussat: The staff here were very friendly and accommodating. They were helpful and nice. I must admit, I was a little skeptical about coming to this location due to several bad reviews but we didn't experience anything remote to what people were saying. Will definitely return whenever in the area.

Miinukset: Not much to report.

Plussat: Easy checkin. Close to many attractions and restaurants.

Plussat: The staff was really great. I came during a shift change but both young ladies were really sweet and friendly.

Miinukset: Nothing

Plussat: Very clean! Staff was very friendly and accomodating.

Plussat: The hotel was very clean

Miinukset: Not enough towels

Plussat: Comfortable bed Quiet

Plussat: Was clean

Plussat: The office chair was broken.

Miinukset: Not enough amenities.

Plussat: Close to everything.

Plussat: The ommlette's were great. Waffles would have been nice. Bacon great

Miinukset: I would like waffles on the breakfast bar

Plussat: Desk clerk was amazing and very helpful. Room was clean! Amenities were clean (pool). Breakfast was awesome!

Miinukset: Grounds needed mowing.

Plussat: The comfortable bed

Miinukset: Nothing

Plussat: The hotel had a delightful smell as soon as I, hit the door opening. It smelled like someone was cleaning all day long. This will be my go to hotel whenever I'm in Atlanta.

Plussat: Convenient location for my specific needs.Free WiFiPlenty of free parking

Miinukset: Bathroom drain/stopper broken. Couldn't use the bath.Microwave from the 1970's was broken. Short in the wire/or wall outlet.Other hotel guests gathered loudly in hallway right outside my door on several occasions.

Plussat: Location was convenient on our way.

Miinukset: The lady at the front desk sighed and didnt greet us. Something seemed wrong but instead of telling us she just told us to sit, when asked what's wrong she just repeated to sit. Only room available had no light in bathroom. We had to go to other hotel.

Plussat: How clean and quiet it was and very soft beds

Miinukset: No

Plussat: Cleanliness and friendliness of staff.

Miinukset: The breakfast was horrid the eggs and Canadian bacon tasted like plastic. Make an effort to cook real food! The walls were like paper I could hear every noise in the adjacent rooms to the point that I could understand the words they were saying. When the people in the room above were walking it sounded like they were going to come through the ceiling.

Plussat: The bedroom was very spacious with a kitchen in. The comfort of the bed was excellent. The hotel was also very clean and the staff there were nice. The room service was also excellent.

Miinukset: Nothing.

Plussat: BREAKFAST IS NICE ONE

Miinukset: THE HOTEL TOOK ON CHECK IN 40 USD AS DEPOSIT WHICH SUPPOSED TO BE RETURNED ON CHECK OUT IN 2-3 DAYS , TILL THIS MOMENT ITS NOW 10 DAYS ITS NOT RETURNED , I GUESS THE PEOPLE RUNNING THIS HOTEL IS NOT DECENT AND MAKING ILLEGAL INCOME .

Plussat: The room was available immediately and clean when we checked in. The bed was really comfortable. The complimentary breakfast was really good. There were waffles, cold boiled eggs, hot oatmeal, cereal, bagels, cream cheese, muffins, yogurt,fruit, and really great coffee. The grounds overall were very clean. And the whole area was non-smoking. It was also great that the room we checked into had a sofa bed, a full size oven, a microwave, a full size fridge and dishwasher. They also provided a full set of silverware, some baking pans, plates, glasses, cups, and bowls. Also paper towels, dish soap, and dishwasher detergent. The bathrooms were fully stocked with fluffy white towels plus they included big containers of shampoo, conditioner,body wash, face wipes and bar soap. There was a huge clean pool in the front but we didn't have time to enjoy it.

Miinukset: The decor in the rooms were really dated and didn't really match the price but I guess we paid for convenient location. The walls were also kind of thin and we could hear our neighbors pretty much all night. Thankfully we were on the third floor so nobody was above us and our room was by the stairwell so we only had one person to the right of us but still it was a little disturbing to hear them going at it in the middle of the night.

Plussat: Check out was at noon, which was nice, later then most hotels.

Miinukset: Our room smelled musty/moldy. It was slightly outdated and I wouldn't call this a 3 star hotel.

Plussat: Bed was comfortable. Room was spacious.

Miinukset: Hallways were pretty dirty. A few items of trash on the floor.

Plussat: Spacious Room

Miinukset: Needs to be updated a little.

Plussat: The room was perfect

Plussat: I really enjoyed the fact that I came this time and stayed in the exact room when I came for my birthday in October, I really thought that was neat.

Plussat: Everything, loved the kitchen and how the room was set up. Great breakfast selection.

Miinukset: Nothing to not like

Plussat: Nothing really the breakfast was okay

Miinukset: The guy at the front desk who work the evening night he acted like he was on drugs..the Indian guy he kept following me and husband when we came to leave and returned. The silverwares was not stock and the spoons to pick up food was not whip down and broken waffle cooker.

Plussat: Comfortable, clean room. Good breakfast.

Plussat: The location was nice.

Miinukset: The TV never came on the two nights I stayed. the receptionist said someone would come to fix it but they never showed.

Plussat: Breakfast was good. I would suggest adding Bacon or Sausage to the Breakfast Menu with Toast !

Miinukset: Only Item # 3 suggestion.

Plussat: My room was clean and comfortable. I enjoyed the complimentary breakfast.

Miinukset: No one at the front desk when you need them. After ringing the bell 4 times then someone appeared and moving with no sense of urgency.

Plussat: Very friendly staff

Plussat: The room was clean.

Miinukset: The beds were not comfortable and room was missing a few amenities. The breakfast area had a very bad set up that did not accommodate me and my family. There was only one table that had more than 2 seats and it was already taken when we got there.

Plussat: Staff is great

Miinukset: The place is not clean enough. The pictures you can see in booking are better than the reality.

Plussat: The staff was great from beginning to end of stay! Manager upgraded our room from regular King size to a suite, which was real nice. Also, my husbands business ended early and he wanted to get me home, because I am about to go into labor, so the manager allowed us to cancel the last night stay. Again, staff was amazing! The breakfast was an average hotel breakfast, but clean and good. For the location, the hotel was impressive!

Plussat: Enjoyed our stay here. All was great; beds, shower, breakfast, staff, area is quiet, A/C quiet. Even had time to get a book from their selection and enjoyed reading in their lounge with a cup of coffee.

Miinukset: Other customers were very loud in hallway at all times of day and night. Maybe should put signs in hallways to make people aware that sound travels and to be courteous of other customers trying to rest.

Miinukset: There was no shower curtain in our room. The window covering had holes all through it so when the sun was coming up it was shining through the holes. Only one ice machine working which was on the first floor and we was on the top floor. Heard all the traffic going up and down the road.

Plussat: Clean, friendly staff

Miinukset: Nothing

Miinukset: The plumbing in my room was the worse. Went down to the front desk for a plunger and was told they couldn't find one. Couldn't use the restroom in the room until the next morning. Water pressure in the shower and toilet was horrible. I asked to be moved to another room but was told they couldn't do that.

Plussat: Comfy beds!!! SUPER COMFY

Miinukset: The halls are not completed

Miinukset: Complimentary breakfast no meat served on the second day. Was told they only have meat twice a week on complimentary breakfast

Plussat: I made it through the weekend will not return and am shocked this place was like this as I have frequented several Baymont Inns and was satisfied, What Happened???

Miinukset: My room was in the middle of reconstruction, holes in the wall, floor board missing, stains throughout the room it was nothing that should have been presented to myself or any guest the hallway was hot, wet, and smelly

Plussat: Everything was wonderful I really enjoy the outdoor pool. I enjoy the breakfast and the friendliness of the staff and housecleaning

Miinukset: My stay was too short

Plussat: The breakfast was great and hot. The pool was very nice, the kids had a blast.

Miinukset: The halls were kind of warm when you left your room but that may have been from the renovating they’re doing

Plussat: I loved the floor that was in the room the layout of the rooms and the pool area I also loved the staff they were very friendly

Miinukset: The smell in the hallways other than that this place was perfect

Plussat: We liked the pool! The rooms were big but a little out dated. Staff was friendly

Miinukset: The room were a bit outdated, you can tell they painted the walls but didn’t tape off very well.

Miinukset: The lack of order in the common areas such as pool and breakfast area. People were extremely loud and rambunctious. This made it very hard to share the hotel amenities.

Plussat: The staff member was so great very very accommodating, he was so empathetic to us traveling so long. We Thank him for his services.

Miinukset: It looked as if they were still remodeling but other than that it was very nice.

Plussat: Great price and good location

Plussat: Everything about this hotel was amazing! Friendly staff. If I needed something they were quick!! Awesome experience!!

Miinukset: Nothing

Plussat: I loved the location!!!

Miinukset: The breakfast was ok....the omlet was somewhat tough! Need a choice of bacon or sausage!!!

Plussat: The location was good

Miinukset: Property was undergoing renovation and everywhere was untidy

Plussat: Nothing

Miinukset: The room was terribly outdated. The furniture looked dusty and the wood pieces looked as if they would fall apart. The room looked like a scene from an 80's movie. I did not feel secure, someone kept propping the outside building door open all night.

Plussat: Everything was awesome all the way down to the staff

Miinukset: -

Plussat: Amazing staff, comfortable beds, updated fixtures and furniture, also breakfast was amazing! We were in Atlanta celebrating my man's birthday and not only did they allow us to have a few family members over to grill and hang out in the courtyard, but later that evening they also brought a birthday basket for his birthday.

Miinukset: I didn't like having to drive on the freeway everywhere because everything is so far apart but that has nothing to do with the property and other than that everything was fine.

Plussat: Close to shopping areas

Miinukset: the room smelled stale

Plussat: The room was great but the hall and pool were not clean.

Miinukset: The room was great but the hall and pool were not clean.

Plussat: I loved the staff they were all so very pleasant, when I got to the room it felt like I was right at home. When it was time to leave I took lots of pictures of the room so I could return. Thank you so much for an awesome experience.

Miinukset: The renovations when we first pulled up,, and the systems were down for a little bit.

Plussat: Everything else

Miinukset: No phone in room

Plussat: Beds were very comfy.

Plussat: Friendly staff

Miinukset: It was not very clean. Broken handle on door to outside. Part of the parking lot was not adequately lit. They charged me $25 to check in 30 minutes early.

Plussat: It was nice but looking for better prices

Miinukset: Price could be lower

Plussat: The site is a whole in the wall and the some of the staff don't like to do shit if there told there's a problem.its not worth the money.its a drug place and not safe.

Miinukset: Everything

Plussat: There is no positives about this property

Miinukset: The carpet was filthy and sticky the door does not lock on room 121 there was a bloody hand print on the door next to ours there was feces on our bathroom door bugs of some sort cause we were covered in bites after 20 min of laying down as we left once this happened a lady went running from the back of a vehical and she jumped in a van full of people that had already circled 3 times told by an off duty officer we were being set up to be robbed very unsafe do not recommend this place at all

Plussat: The swimming pool.

Miinukset: The staff are unfriendly

Plussat: Breafast was good, room was clean, pool was open durinv our stay. Cleaning lady was very nice. Great people at front desk. Good overall stay.

Miinukset: Last day waffle iron was down, other than that nothing

Plussat: easy access to i85, free breakfast.

Miinukset: I got 3 non smoking rooms. All three of them smelled like someone dropped a bottle of cologne in there. Instead of getting a good nights sleep, I was tired and had a headache. Relatives wound up sleeping in car.

Plussat: Nothing

Plussat: At least they had a room on a Saturday night but the motel was 17 miles from downtown Atlanta. All hotel rooms were booked out due to a convention and a concert the same Saturday night. Needed a hotel at the last minute due to an Airbnb host being a "no show" for a confirmed reservation. This is the first time this has happened in four years' experience with Airbnb but it left me in the lurch at midnight on a weekend night.

Miinukset: The only room available was a room with a king bed and a spa. I didn't pay much attention to the "spa", but the spa turned out to be a whirlpool tub the same size as the king bed sitting next to it in the middle of the bedroom. The antiseptic smell that permeated everything in the room made it difficult to sleep. I left as soon as possible the next morning and dared not use the shower.

Plussat: Nothing

Miinukset: Everything. People in parking lot all night playing loud music. Smell of marijuana all around. Prostitution. Bathroom nasty. Staff not helpful!

Miinukset: Couldn't sleep every few minutes someone knocking on the door as if it was a night convenient store

Plussat: Location was perfect for my needs. I had to be in the area and there were options for dinner, breakfast, and lunch near by.

Miinukset: carpets were rather dinghy.

Plussat: Price was fair.

Miinukset: Not the nicest side of town. It did not feel safe. The hotel needs a facelift...old. I should have spent $20 more and stayed at a newer hotel.

Plussat: After driving about 10 hours to attend a conference later that morning, I checked in and was greeted by Zaire who was pleasant given the time of night. The room had a kitchenette that would have been great if I was staying longer than one night. When the reserved room was not usable, Zaire did her best to provide an alternate. After discussing the unfortunate room situation with the manager, Ms. Solis, she also provided excellent customer service to address my concerns. The staff really made the difference in a strange and unfortunate circumstance.

Miinukset: The room I had reserved had an unmade bed and trash in the bathroom as if someone had recently been in there. I was told it was the last room and I could get a refund. However, I wasn't driving around Atlanta at 3:00 am trying to find another place to stay. I was given an alternate room that only had one bed. One son volunteered to arrange two chairs together and that's where he slept while the rest of us shared the bed. Thankfully, we were only there for a few hours.

Miinukset: Room wasn't that clean.

Plussat: The pool and the staff

Miinukset: No everything was perfect

Plussat: I really appreciate the fact that hotel employee was so welcoming. Also because of such AMAZING service from hotel employee made my decision to extend my stay from literally 2 days to now 8days.

Miinukset: There were 2 employees who did NOT give quality customer service but I don't believe in letting 1 or 2 bad apples spoil the whole bunch.

Plussat: I loved how clean it was

Miinukset: That the keys didn’t work

Plussat: It’s nice

Miinukset: It’s expensive

Plussat: The front desk lady was the ONLY positive.

Miinukset: Well, when I first checked in and went to our room the first thing that hit you as you opened your room door was cigarette smoke.. it was strong. We was moved to another room. The smell was much better. We only have 2 pillows, the mattress was HORRIBLE. The worse night sleep ever. The fold out sofa mattress was stained and there was no extra sheets or pillows for it. The elevators was down so we had to carry luggage and kids up and down the stairs. We was on 3rd floor which wasn't to bad but the stairs to go down was at the very end of the halls. It says breakfast was included, we go down to the "breakfast area" only to find coffee. We will NEVER stay here again. Definitely don't reccomend.

Plussat: I love that it was in a nice area and the price was reasonable

Miinukset: I didn't like the fact that I had to request for clean linen Because whoever cleaned the room left dirty linen on the bed. It had pizza sauce on it and trash was also left in the trash can. Also they didn't clean the tub but other than that the stay was ok. They just need to check behind their workers

Plussat: Full kitchen

Plussat: Quiet area.

Miinukset: Should have another trash can in the bathroom. The shower curtain should be change because the water from the overhead leaking out everywhere causing wet toilet seat, floor, & towel.

Plussat: Comfortable bed and pillows. Great Television and wifi

Plussat: It was great

Miinukset: No

Miinukset: Everything

Plussat: Nice location. Quiet. Friendly staff.

Plussat: Room was OK, very comfy bed, quiet. Room had fridge, micro, table. Coffee in Lobby.

Miinukset: A/C very noisy but worked OK, No breakfast. Traffic is terrible in Atlanta area. Not a very good value.

Plussat: Nice but dangerous when it rains

Miinukset: Concrette needs to pressure washes to avoid slipping when rainy

Plussat: Nothing

Miinukset: Just about everything. Room needs to be checked for bed bugs. I saw some small bugs but didn't know what they were.

Miinukset: The bugs in the sink. The mold on the ac unit

Plussat: The guy at the front desk was very nice. The room was clean and smelled nice. Great for the price. And right off 85!

Plussat: Pappaduex.

Miinukset: The area didnt have much for food offerings with a rating above 2.9.

Plussat: nothing

Miinukset: everythingg

Plussat: The room was nasty the bed had burns and a big hope it in the dresser draw had no handle barely a draw to pull out the room looked nothing like the photo the room had a wierd smell to it and the bath towels and cloths were not clean as they should be nor were the pillow cases

Miinukset: EVERYTHING

Plussat: Nothing!!

Miinukset: Was very disappointed I had five grandchildren with me and the pool was closed for repairs. There breakfast was mini doughnuts and mini muffin and nothing else.. Returned from Stone mountain the second night and everyone's keys would not work to there rooms. Will not stay there again!!

Plussat: Didn’t likes thing but checking out

Miinukset: No amenities no clean anything toilet ran entire night no room service no nothing but rude staff and bugs

Plussat: Quiet

Miinukset: Staff did not want to provide extra towels during our stay. Pool was not open during stay--no water in pool. Pill found behind door to room. Food in microwave from previous stay. Room had not been swept from previous stay, crumbs on floor.

Plussat: It not what they say.

Miinukset: Not clean

Plussat: Good bed and quiet

Miinukset: Just need few updates but bed is comfy

Plussat: Convenient location

Miinukset: Breakfast was inadequate and carpets need to be cleaned

Plussat: Everything

Miinukset: Everything

Plussat: The location of the o

Miinukset: The un cleanliness of the room and smellier was

Plussat: Polite staff. Housekeeping actually uses bleach♡. Will highly recommend this anyone to stay.

Plussat: Unruly personnel walking around property all times of night.. staff unavailable also staff only knows one word NO or cal booking.com I didn’t stay the second night due to insecure feeling of personnel walking around in and out of facilitynorice

Miinukset: Noticeable lack of staff personnel ON the property unsecure front area and facility Only know one word NO

Plussat: It was very quiet

Miinukset: The swimming pool we couldn't go swimming

Plussat: I enjoyed the location. It was close to where we were visiting & alot of resturants.

Miinukset: The pool had no water. 1 household size waterhose to fill the pool. The room was musky (like dirty mop water), grocery cart in the hallway on our way to our room right after we checked in. Small 20in t.v. mounted on the wall in a queen room with 2 queen beds. We also asked for a non-smoking room which we could smell the marijuana in & in the hallways all the way to the front desk. Noise all through the night in the hallways & from upstairs.

Plussat: This place has the nicest rooms for the price by far of any other place I've stayed at. I booked through booking.com for an extremely fair price for the rooms.

Miinukset: The lobby is a little uninviting with bullet proof glass and it could use some cleaning.

Plussat: I liked the housekeeping staff. They were very helpful.

Miinukset: They could've had the pool open.

Plussat: Lied about the free breakfast it was only coffee and tea. The front desk laughed about it in people's face when asked about contential breakfast. Non smoking rooms smelled like smoking rooms.

Miinukset: Didn't like anything

Plussat: As always it was great. Great staff. Great place

Miinukset: Nothing

Plussat: All hotel like a broken toilet. Totally is soaked by weed and smoking. I booked non smoking room.

Miinukset: "welcome to hell!" Whole building so dirty. The residents also looks dangerous.

Plussat: Very nice manager. Clean rooms. I stay regularly when I am in town even before days inn because this hotel is much cleaner and more friendly to their customers

Miinukset: I liked everything

Plussat: The staff was very nice.

Miinukset: Nothing, it was great.

Plussat: Staff was helpful and nice

Miinukset: The fact that it was clean

Plussat: Everything ... small issues, like they had to fix the remote a couple times. But they are always so friendly and ready to help with no grumpy face.

Miinukset: Nothing

Plussat: Nothing

Miinukset: If you like cheap and nasty this is the place for you I would never stay here again

Plussat: Definately not luxury, however it was not terrible. It was what I expected for the money spent. You get what you pay for.

Miinukset: The customer service was severely lacking.

Plussat: No breakfast available

Miinukset: That they did not have a continental Breakfast available.

Plussat: I liked everything.

Miinukset: There werent any complaints from me or my family.

Plussat: Everything was alright

Miinukset: Didn't like the smell of the room

Plussat: Room prices location clean good condition

Miinukset: No food or little food

Plussat: Nothing.

Miinukset: Carpets dirty, room musty and service staff indifferent. Non smoking room smelled of smoke.

Plussat: Location

Miinukset: No waiting area or access to hotel lobby until check in.

Plussat: Conveniently located great price

Miinukset: The fact that you cannot Lounge in the lobby area until check in. you don't even have access with out the room key and my party arrived at the hotel 2 hours prior to check in from their flight.

Plussat: Very little. Doesn't speak English well. It is a dump.

Miinukset: Location. Cleanliness. Clientele.

Miinukset: Everything. Prostitutes everywhere. Mold infested room, and the managers took advantage of my colleague because he doesn’t speak great English.

Plussat: Nothing

Plussat: The bed was very comfortable

Miinukset: Did like where TV was located