Avanti International Resort

The resort was in the center of everything which made it very easy to make our decisions on our next moves or where to go. The pillows looked new and the sofa and dressers were well maintained. The room was very comfortable.

I did not like being charged a resort fee for nothing that I did not use. I never went to the bar, game room, pool or the fitness room. The vending machine on the fourth floor and both ice machines did not work in building one the entire day on Saturday the 27th. The sheets and pillow cases were clean but most of the bathroom linens were permanently stained and should be discarded.

Initially upon check in, I was impressed with the lobby as it was sharp, clean and modern. I liked the location, the cleanliness in the room and the flooring in the room.

I was truly expecting the rest of the property to meet the same standards as the Lobby, but unfortunately, it did not. I honestly should have known, since the rate was so low. The common areas are deteriorated: floors are unpainted and peeling, the halls are the same with chips on the walls and floors, some of the ice machines were not functional and we had to go around to see which one worked. The AC is way too far from main bed, to the point that I had to drop AC to 60 degrees to feel a decent cool temperature where I was sleeping, which is typically not the case at other properties I’ve stayed or worked at. I usually have to increase the temperature to 72 to avoid feeling extremely cold. The main bed has a torn base cover in 1243 and the sheets didn’t properly fit the mattress and were slipping out. I didn’t feel cleanliness in the room was an issue, but I felt it lacked presence and attention to detail. The seating area in the room only had one chair, which is odd and at the least should have two chairs for a couple to sit and eat together. I definitely feel the property needs updating to at least meet the same standards as it’s Lobby. The Lobby is the vision or face of the property and I think it is very misleading to those arriving on the property for the first time. It leaves a lot to expect and desire. I’ve worked on hospitality and for the most part, what you see upon your welcome, is usually what you get or can expect for the rest of the property. I would highly recommend giving the rest of the property the same care you give your lobby.

We as a family liked the hotel with it's facilities and cleanliness. We liked how quick and easy it was to go out for parks and food/shopping. Overall a lovely place to be.