Hyatt Regency Grand Cypress

“We stayed here around 17 years ago after we were married. We used to live in the area and absolutely loved the hotel, this time things have definitely changed. The property was just re-opening after being closed due to Covid they were definitely trying to make things as nice as possible but we feel they definitely sold too many day passes to the pool. On the first day the pool was fine with mostly just guests at the hotel but by the second day it became very crowded with people paying $25 to get a guest pass. People were not social distancing and the bartender didn't wear gloves or wash his hands in between making drinks and taking money. Also there was no one monitoring guests around the pool. People were using and reusing the chairs without them being cleaned. Kids were running wild and not being monitored by parents which is very different from when we stayed many years back. In the past there were employees monitoring the pool area and they seemed to have kept it more managed. Also they were having extensive tree trimming around the pool area so for two days we sat there listening to the sound of trees being shredded in the big trucks. We specifically went here knowing they have been closed for a while because we wanted to put some money back into the local economy but unfortunately it was not a very peaceful stay. Also the rooms could definitely use an update the couch in our room was terribly stained as was the floor. We were told the restaurants were all closed but then we discovered that one was actually open not sure why they were telling people they were closed. Also it's absolutely ridiculous to be charged $25 a day to park your car yourself and have to walk a ridiculous amount to park it and then pick it up.”

“Room, amenities and location were great. Melysa was very pleasant and understanding made our check in process smooth and welcoming.”

“Location was great staff was friendly and helpful.”

“The lake house breakfast was delicious they did really well with social distances. And keeping the us safe. We loved would definitely return”