Midpointe Hotel By Rosen Hotels & Resorts

The hotel was okay for the price but what good is that when they can´t get their billing straight and charge you 3 times the correct amount and refuse to fix it. They charged our credit card twice for the amount due. We have been trying to get it straightened out and it is very clearly their mistake but they keep insisting they cant fix it and that our bank has to do it AND INCREDIBLY enough they charged us a third time and we are still fighting to get our chargebacks so that only the correct amount is taken from our card. SO WOULD YOU REALLY WANT TO STAY AT A HOTEL that behaves in this totally inept and unprofessional manner. In all my years of traveling and im 64, i have never met with such incompetence and lack of customer service!!!

The price.

I was awakened at night by a loud banging on my door while I was in bed. I called the desk for Security was later informed that it was the Manager and Security trying to force their way into my room because someone smelled Marijuana in the parking lot.