St.elmo Hotel

The St. Elmo is a small, spectacularly well restored "old west" hotel. Beautiful wall coverings and furniture. It is located on the main street in Ouray, very near good restaurants and attractions such as the Box Canyon, vapor caves, and beautiful views. Breakfast was good, but not amazing - about the level of a good B&B.

We arrived around 6 , dropped our bags in the room, and immediately headed for dinner. By the time we had returned to the hotel, all staff had disappeared for the evening (which is reasonable in such a small hotel). At that point, we discovered that the room had not been cleaned since the previous guests. We made do, but it was kind of nasty. When I told the man at the desk in the morning, he immediately took me to confront the maid who does the rooms, which was awkward. Turns out that she had thought the previous guests were staying over, and she was apologetic. Unfortunately, the clerk was not apologetic at all, and seemed to think that this took care of everything. Although he had offered to "make good", I never heard an apology nor received consideration of any kind. For a "fancy" hotel, this seems quite subpar - perhaps it was just an unfortunate accident, but they should have at least taken responsibility. One other minor complaint: the materials for the hotel on booking.com refer to a sauna, which is one reason I selected the hotel, yet when we arrived there was none to be found. The materials should be updated.