Hotel Porta Felice

The hotel is very well situated to go to the museums, historical churches and many good restaurants around. The room is large, as the bathroom, with very confy beds. Breakfast is average and the room breakfast offers a nice view. Staff in the breakfast was very kind.

Before booking the hotel, I wrote to the hotel desk to confirm availability to choice tenperature in the room, as 19oC even in winter times, Palermo has warm days, as truly happened during my stay). They confirmed positively that I could do it. I booked the hotel and when I came... Surprise: the frontdesk lady told me that it is not possiblel! "I should do open the windows", she said. But in a first floor Room, It means all noise from the street invsding your room, and the good sleep says goodbye. (This property as announced a spa) I showed the mails changed with hotel. Their try to explain it became confused and contradictory. I showed the mails to deskfront lady at check out: the same story. They do not admit their error. Very sad situation, cause it let a bad impression of the hotel to their guests. By the way, the lady at the frontdesk in my arrival was a very stressed person, not more polited, always on the phone along the days I was lodged there. Or she needs a colleague to help her, or the hotel needs another professional concierge staff members.