ibis Styles Palermo Cristal

The location was perfect with everything in walking distance!

The staff was not very interested and guest oriented. At check out, receptionist kept talking on the phone and did not bother to ask how our stay was. They also advised us where to park our car (Sicily rent a car) which was horrible. The man at the garage was very unkind and aggressive and we did not feel safe to leave our car there! The room interior was very old as was the entire interior of the hotel and the beds felt like they were made out of stone.

The location only.

Got to the hotel with my car. I Had to park in the middle of a busy road. Tried to ring hotel several times to ask about the car park but no answer. Ran to the reception desk to find out the staff playing with his phone. Room was not proper clean and toilet was a disgrace at the check in. Brocken window glass in my room. No iron in the hotel. No do not disturb sign available. Woke up twice in a row at 8am due to the loud chat that the housekeepers were having just outside my door. One of them even walked in without knocking at 9am. Definitely not up to Ibis Style standards. Stay away from this hotel