Palm Cove hotellia

Plussat: Nice atmosphere,friendly

Miinukset: Noisy people upstairs to 4.30am. Had to go up and ask them to be quiet

Plussat: The location is close to a mall and a train station which makes it easy to find your way back to the hostel when you walk about, also for catching the bus around places is easy. The hostel itself is atmospheric and relaxed, easy to mix with other travellers. Good vibes, tropical setting makes you feel like you're on holiday. The staff were extremely helpful with booking tours etc. The $14 BBQ meal was great value and it's more than a meal, it's a night out of entertainment and socialising.. As well as being a highly sociable hostel it's definitely not an out of control party hostel

Miinukset: Limited reception hours but maybe this keeps costs down and is worth it. Also after 10pm there's quite often people still talking and laughing, but not a lot after 11pm, so it's not so bad. You have to let others enjoy themselves to a certain extent. If I had to offer any more advice for improving the hostel, I'd recommend more communal nights similar to the Aussie BBQ and Pizza Night,

Plussat: really nice and cosy place. we were there as a family just for one night for a early airport leaving. the staff is nice; the common places are really nice and there is a book exchange with lot of books.

Plussat: A lovely hostel with friendly staff, we had a really enjoyable stay. Lots of amenities so no problems washing, drying clothes or cooking food.

Plussat: Super cool place with a lot of commun space and shared area ! Very helpful staff

Plussat: warm welcoming ... very clean ... always on duty for the houseworke... very comfortable.... not central but the town is small

Plussat: The receptionist was so helpfull and friendly and also the facilities so clean

Miinukset: Almost none

Plussat: Offers more than the average hostel. Staff very helpful and you always see them busy cleaning.

Plussat: No breakfast, but the location is very convenient to the reef terminal and train station as well as Coles. Clean and quiet surrounding makes it a good choice.

Miinukset: Some guys smoke in the room so that the fire alarm makes me annoying in the early morning.

Plussat: Staff were great. Hostel comfortable, eclectic, fun, great fellow guests. Good location. Approx 15 min walk to Cairns Marina. After 10 pm rules mean’t that a good night’s sleep was achievable.

Miinukset: Shower could be slippery when lathering with soap.

Plussat: Everything

Miinukset: Nothing

Plussat: Very clean, comfortable bed and pillows and a great position. Friendly and helpful staff. Would definitely use again

Miinukset: The only thing we made comment about our room needing was a screen door onto the patio so we could have fresh air in the room without bugs being able to get into the room. Everything else was excellent and highly recommended!

Plussat: Great location. Clean. Great staff

Miinukset: Nothing

Plussat: Great location on the beach front, close to everything and nice friendly staff.

Plussat: Lovely room and facilities in a great location.

Plussat: He front desk ladies were always nice and helpful and the amenities they offer like beach towels, bikes etc were great!

Plussat: No food with our deal, but kitchen adequately set up, and surrounded by wonderful restaurants.

Plussat: The location was just perfect

Miinukset: Broken handles on the bed side tables were disappointing and no sink in the room.

Plussat: The room was nice and clean and we could see the water.

Miinukset: Don't be fooled by the name, this is not a resort ... there is no pool bar, no room service, not even an option to have breakfast at the hotel. The walls are thin, we were woken up EVERY morning of our 4 night stay. If it wasn't the noisy garage door, it was the trucks reversing down the adjacent street. Even on a Sunday morning, one of the staff was sweeping (one of those noisy straw brooms) the stairs all the way up to our room ... before 7:30am! It didn't help that the people in the room next to us left at 1am on our last night and because they left all their lights on, the light came straight under the adjoining door for families and lit up our bedroom. Also, the pool is completely in the shade so when you want to escape the arvo wind, you don't even feel like using a completely shaded pool area. Palm Cove is nice, but no way we'd stay here again (never usually write reviews)

Plussat: Great location & friendly staff.

Miinukset: Requires heated pool ... it was actually very cold (water). Spa, was great though.

Plussat: Fantastic location so close to the beach and cafes. The apartment was spacious, light and well set out, plenty of room for our family of 6 to spread out and relax. The grounds were gorgeous, lovely gardens, pool was great.

Miinukset: The apartment was not cleaned to the standard I would expect. The dishwasher was gross with a chocked up filter, other people’s food waste and a resident baby cockroach. The place hadn’t been dusted in a while with a big layer of dust between the headboard and wall in the main bedroom. There was dirty crockery and utensils in cupboards and draws.

Plussat: Beautiful big comfortable apartments in a great location.

Plussat: Apartment was large, spacious. Beds very comfortable. Great location. Beautiful setting.

Miinukset: Kettle was very temperamental, had to keep unplugging and replugging it in to get it to work. There was a coffee plunger but had to provide our own coffee beans. A few cheap teabags so bought our own. A coffee pod machine would have been a vast improvement, even if we had to pay for the pods. The apartment wasn't clean. We washed the vase of dust that had wooden dust covered balls in it. The fake plants are dust covered, the real ones half dead. Towels are old and worn, holes and stains on them. Not all lights worked. Toilet in main bathroom kept sticking and running constantly. TV remote batteries were flat. Dead bugs in the lights. Trees around pool were so tall that the pool was in total shade from 3.00 pm onwards, so definitely need to trim the trees. Being woken at 5.00 am by screaming children from apartment below was not the relaxing holiday I wanted. Fabulous folding doors around dining area allow breeze but also noise from all the other apartments.

Miinukset: 3 night stay cost $1200 and we were hoping to check out at 11-00am On our way to our room a large sign in the lift warned that guests needed to check out at 10-00 The guest information in our room advised that guests could check out at 11-00 by paying an additional 20% of the daily rate and 12-00 by paying an additional 40% A polite enquiry at reception made it clear that their would be no variation to 10-00 check out. Room was spacious and comfortable but we were provided with 2 well worn towels for our entire stay. Definitely not a 5 star experience!

Plussat: The beautiful lush setting and the spacious apartment.

Miinukset: Fountain was a little noisy. One lounge chair needed repair

Plussat: Great apartment, great pool, lovely staff

Miinukset: No blanket on the bed

Plussat: Excellent location, great pool facilities with BBQ. Tranquil & well maintained gardens/grounds. Kitchen was well equipped. Friendly staff on the reception, accommodating to our needs during check out. Thank you

Miinukset: Our en suite was damp & musty. No ventilation.

Plussat: The location and the comfort of beds well equipped kitchen

Miinukset: very noisy

Plussat: Well located, just off main beach front beach esplanade. Apartment was very comfortable and well equipped. Scenic gardens and forest setting. Large 25 metre pool. Property is very well maintained. We really enjoyed our 6 night stay and will be back.

Plussat: Stayed in Apartment 12, well equipped unit, spacious and clean. Amazing views and very quiet. Great value for money

Miinukset: Single beds uncomfortable and aircon blowing on my face while sleeping

Plussat: Great facilities Great location

Plussat: Apartment 3. Ground floor, straight in front of pool. Perfect location. Lovely property. Nice and clean. Everything you would need inside the property. Boutique collection staff were great to deal with.

Miinukset: Everything was good. Only minor gripe is a small hot water service for 6 people- it worked well, but ran out after the Large spa bath was filled, so no hot water for someone else’s shower immediately after. But that was the only issue, and it is a minor one. Everything else was great. Recommend.

Plussat: It was very spacious and clean, well decorated, and the large balcony was perfect for watching sunsets at dinner time.

Miinukset: I honestly can't complain about anything with this property.

Plussat: The whole apartment is particularly large

Miinukset: It is a little bit far from the reception to the apartment

Plussat: The view

Miinukset: No hot water from vanity tap Garage door slammed all night Carpet and furniture damaged Sqeaky front door

Plussat: The apartments were huge. Exactly as shown in the photos. Great views.

Plussat: The room was excellent, great views and an excellent kitchen.

Miinukset: The mid-week clean was a little disappointing with some basic jobs not completed.

Plussat: The apartment was in an excellent location and had great facilities. Well equipped with everything you and your family could want while on holidays. 5 star

Plussat: Beautiful and comfortable apartment...:very well appointed which made it easy. Great position as well - close to eateries.....

Plussat: The hotel exceeded my expectations. The staff were AMAZING. From the time I checked in, until I left I felt like a VIP. I had been travelling for work for 6 days and stayed in 4 different hotels from Brisbane to Cairns and couldn't have asked for a better finish to my trip. I then spent 3 days relaxing in your marvelous hotel. I have recommended you to my friends and colleagues.

Miinukset: The weather lol It was cloudy those 3 days, but on the bright side, I got to enjoy the hotel more.

Plussat: Excellent customer service , I awas always made to feel very welcome

Miinukset: I loved everything

Plussat: The casino hotel has a perfect location and needs eg shopping is close by. The breakfast was limited but the food was well prepared and the staff extremely courteous and very professional.

Miinukset: Nothing. Everything was as per expectation.

Plussat: Great location

Miinukset: Expensive compared to others. Showing its age.

Plussat: We had a huge room which was very comfortable. Perfect location, easy access to city, esplanade and boat wharf. The staff were very helpful with anything you needed. The hotel offers plenty dining options. There is an excellent brewery across the road.

Miinukset: Our room was noisy especially on the weekend, a lot of road noise with traffic and drunk people on the street. Disappointed with our view, we booked a room thinking we would have expansive water views, however we mainly saw trees and the road. We were on the third level.

Plussat: The lovely ambiance of the room and facilities. The pool was beautiful

Miinukset: The staff were just amazing. Everything was handled so efficiently. Our room was super quiet and just beautiful.

Plussat: Accommodation is absolutely superb. Staff are first class and parking arrangements perfect. As casino fanciers our few days in Cairns will stay with us very memorable and look forward to our next visit.

Miinukset: Vary little.

Plussat: Location in Cairns is good but the staff were exceptional, all of them were only too willing to help in any way they could.

Plussat: Very nice pool with a great view and great pool service.

Miinukset: The beds are hard but great room ! Each to their own.

Plussat: Awesome location right on the beach, with use of lounge chairs on the beach. Three great pools to chose from, one adult only for some quiet time. Lovely relaxing day spa on site. Gardens around the pool area and property are lush and well maintained for a great tropical ambience. NuNu Restaurant is an amazing dining experience, a must do if staying in Palm Cove. Otherwise, location of the hotel is perfect, at the start of the esplanade, near cafes, restaurants, shops and the main waterfront walking trail. Highly recommend to stay here!

Miinukset: Not much really, being picky: Poolside as well as in-room dining, came delivered in a paper bag, in cardboard and plastic containers, like take-away food. This is not consummate with a luxury hotel and takes the shine off the experience. Bed and pillows a bit too soft for our liking, but that is just simply personal preference.

Plussat: The staff were exceptional and the location right on the beachfront was lovely. We had a room looking over the pool and gardens which was lovely and each day we’d wander down to a pool (there’s a few to choose from) or the beach or a mixture of all three. We’d go for daily walks along the beach for sunrise and often went for a short stroll up the street for an afternoon ice cream. A fab place for our ‘baby moon’ from New Zealand. Thoroughly enjoyed the beauty spa onsite too. Our apartment was huge and had two bathrooms. The T2 products and lovely bathroom soaps etc were nice touches.

Miinukset: Nothing to fault but be mindful there aren’t lifts. The kitchen utensils were a bit lacking ie no peeler etc but we made do. Internet was sometimes a bit patchy.

Miinukset: We had a beachfront property which was great in terms of views etc. However be aware that there are often weddings and functions downstairs so there is loud music until around 11 - we stayed 6 nights and 3 nights there were functions. Not so easy to relax and read a book at night with music and yelling.

Miinukset: The temperature of the water in the pools was pretty chilly...

Plussat: Very good location

Miinukset: Maintenance on footbridge took 2 noisey days. Aircon was noisy Generally the seating was uncomfortable

Miinukset: The heated pool could have been a bit warmer ...it was an unusually cold week but still lovely

Plussat: Loved the heated pool and the apartment was fabulous

Plussat: The comfy bed. Large open space. Beautiful beach view.

Miinukset: Warmer pools, too cold.

Plussat: Exceptional location, amazing view (beach view rooms), beautiful grounds

Plussat: Lovely service & staff & lots of room.

Miinukset: Lots of noisy kids & lots of stairs no lifts.

Plussat: Wonderful ambience, bungalows in tropical forest next to the beach, calmness exuding from the air, the main lodge similarly relaxed. The highlight eating in the restaurant, extradinary food in a room open to the paperback forest, notably no music except the night calls of birds and insects and the breeze in the trees. Wonderful.

Miinukset: Although the days in NQ in winter are perfect it can be a little fresh at night. The bedding would be much improved with a dyna for the colder nights (yes, have to admit there is a slight chill in the middle of winter)

Plussat: One of the best resorts I’ve ever stayed in! The grounds were incredible, like walking through a rainforest! The staff were excellent and super friendly. A little piece of paradise. Dinner on the beach was fantastic

Plussat: Awesome staff and greeting!

Plussat: The Location

Miinukset: Resembled an old Malaysian / Indonesian resort . One dining facility very limited menu . ( beach pizza bbq facility not open every day . Expensive experience , that won’t be repeated

Plussat: Tropical gardens, beach, sound of waves, open air restaurant, it felt 1000 miles away but you weren’t. Instantly relaxing from the moment I arrived. Recommend to anyone.

Plussat: Food was good

Miinukset: Musky swell and cobweb in room

Plussat: Bed and pillows were great, no doona but a blanket, amazing❗️

Miinukset: Dined at Kewarra resort restaurant for breakfast which was terrific. Dined also for dinner, good service and varied menu but tastes just weren’t there, particularly for the high costs.

Plussat: Great location with beach on edge of the property.

Miinukset: Staff ranged from friendly to unhelpful. Response to our requests (such as sitting next to fan at dinner so the mosquitos would bite us) were consistently rejected. Due to rainy weather conditions during our stay, there was nowhere to relax - only the one room cabin or reception area. There are no other facilities available under cover or free from mosquitos. Rainforest cabins were dated looking & really look onto a rainforest mangrove wetland type area which is (understandably) full of mosquitos. So it isn’t possible to relax on the patio area. Restaurant is limited & overpriced. Breakfast options very poor & very expensive. Room service extra $10 per order. You need a car. Not suitable for children. Overall a very disappointing experience.

Plussat: Everything,a unique resort

Miinukset: Nothing

Plussat: I loved everything...10/10

Miinukset: There was nothing I didn't like... the crocodile that was seen the day before..lol..

Plussat: The location was excellent, close to city centre and shops. Will and Lyn were very good hosts, friendly, excellent advice and made our stay very enjoyable. The apartment was very clean, quiet and spacious. I would stay again when next in Cairns.

Miinukset: A lift to upper floors would be good for less able travellers.

Plussat: Peaceful and quaint. Lovely balcony overlooking the pool. Perfect sized apartment for 2.

Miinukset: A bit of a distance to walk to Esplanade

Plussat: Hosts were very helpful, apartment had everything in it, a home from home.

Miinukset: WiFi not good.

Plussat: When I saw that it was on a main road I was worried it would be too noisey but the bedroom was at the back of the apartment and it was very quiet. I liked the fact that we could park underground so our car was safe.

Plussat: Quiet location, good facilities in the room and complex. Rooms provided lots of space and the staff were helpful with good suggestions of things to see and do.

Plussat: Easily accessible to everything you could want to do and The Mangers were amazingly helpful and anything you needed they just had there for you to use absolutely fantastic

Plussat: NIL

Miinukset: The room was fine but it was quite noisy and the spongers was made for a cubby house they were so small.

Plussat: the hosts were very accommodating and the facilities were awesome, there was even a share kitchen for smaller items that were left by other guests upon their departure (very good idea). i would stay again

Miinukset: we had a bit of a hiccup to our stay when on the second night we had all our cash taken from our room while we slept as we did not lock the door to balcony (terrace as we were on the ground floor), our hosts were very apologetic and did what they could to help us deal with the police, we were lucky that we did not have much cash on us at the time so everything was ok, and no one was hurt.

Plussat: The staffs are very friendly and kindly give a lot of advises for sightseeing, who are really nice to talk with and my children also were very happy. One of the managers Lyn-san can speak Japanese well, which is advantagious for Japanese travellers. The room is kept clean and confortable. The kitchen is well prepared and everything looks ready, so you have to prepare nothing to cook by yourself. The residence offers secure car parking place inside the building. It is located very close to Cairns Central Shopping Centre, where you can buy everything. Spoons Cafe is located across the street and it is a nice place to have breakfast.

Miinukset: Nothing

Plussat: Spacious, bright, fully equipped apartment. Great staff, child friendly and super helpful (with tour booking etc.). Thanks for the great stay!

Plussat: Location, location, location. Spa room was a large pleasant room, good seating, bathroom and outdoor balcony. Air con worked well and was silent along with overhead fan. Afternoon get together with punch and nibbles a good idea. Parking I the underground parking lot.

Miinukset: Attention to detail could have been better. We had two cups, plates, cereal bowls, glasses but only one saucer, one bread, butter plate and no forks?

Plussat: Liked the atmosphere and location. Liked the complementary wine and snacks. Loved the mineral swimming pool

Miinukset: Didn't like the overhead shower, need to have one that you can use on your whole body without getting your hair wet. could have done with a microwave and more mugs, spoons etc.

Plussat: Great location, drinks and canapés every night at 5pm is a great way of meeting people!

Plussat: Great location, awesome facilities, very comfortable.

Plussat: Wonderful service, wonderful view, wonderful everything!

Plussat: Fantastic location meters from the beach and unbeatable views from the restaurant

Miinukset: Some fittings are showing their age

Plussat: the mini continental breakfast was poor nothing for a diabetic coffee terrible , a superb breakfast at the Expresso cafe a few doors up with excellent coffee and cheaper. the management should go and see how it is done

Miinukset: rooms are small for the money.

Plussat: Friendly efficient staff. Excellent reception staff. Our room very comfy bed & spacious. Peaceful, calm. & welcoming. In general great facilities.

Miinukset: Honestly one could not have asked for anything more at this facility. Very well managed, only as good as the top.

Plussat: Location was outstanding. Room was sufficient and outdoor kitchen facility very good. Larger coffee cups would have been ideal.

Miinukset: Tiny coffee cups, room facility particularly the bathroom was a little bit dated but it was sufficent.

Plussat: We stayed in a king verandah room which was very spacious and kept meticulously clean by the daily housekeeping service. The staff were extremely courteous and the GM, Wayne always on call to assist if needed. The location, looking straight across road to the beach, was perfect.

Plussat: The staff were very friendly and helpful Loved my room Good view and very private Bed very luxurious Balcony large Spa excellent Had a facial

Miinukset: Paying to use laundry

Plussat: The spaciousness and cleanliness of the apartment.

Miinukset: The blinds in the bedroom above the main bed did not block the outdoor security lighting on the building (which was left on all night) and so we woke up numerous times throughout the night because our bedroom was lit up. We paid extra for a view of the marina and most of our view was blocked by the roof of the brewery opposite.

Plussat: Size and location

Miinukset: Nil

Plussat: Big, clean and lovely apartment. Great showers!

Miinukset: The staff were quite unhelpful - the electricity in the whole building went down while we were in lift, so we were trapped in there for quite some time. By the time we got out and told people, we didn't even get an apology.

Plussat: Convenient to the centre of town

Plussat: Everything facilitates were good ,view Beautiful, it was lovely and quiete good location to everything.It was lovely and clean and plenty of room.

Plussat: Pretty much everything

Miinukset: I think the bathroom needs a little work, the bathtub spa did not work which was a let down and the shower wasn’t very strong.

Plussat: Location

Miinukset: Fitting falling off no remotes had batterys

Plussat: Beautiful spacious 2 bed room apartment, walking distance to restaurants and bars

Miinukset: Reception was closed when we arrived at 3pm so we had to go next door to check in, a bit of a nuisance with all our bags. Everything else was spot on.

Plussat: Fantastic location, views and very spacious. Loved it!

Plussat: Very big flat with good location. The kitchen is very big for cooking , and the facilities are sufficient in storage.

Miinukset: Don't have enough consumables such as napkins.

Plussat: friendly staff

Miinukset: shampoo& soap etc is not provided daily and was told only given on first night,that was very wired

Plussat: Location, clean, friendly, new, rooftop bar

Plussat: Very good location, clean room. And the staff is really nice, they helped us with the luggage in the early morning 3am to get downstairs. Really appreciated as we have three big suitcases.

Miinukset: It’s a bit noisy as you can hear every single door closing and all the music outside loud until midnight.

Plussat: perfect !!!!

Miinukset: nothing

Plussat: A great place to stay, you’re welcomed as soon as you walk in. Staff know what they are doing and are super friendly. The location , facilities and the comfort of the rooms are everything you want in a hostel .I cannot fault this place . 10/10 guys

Plussat: Super clean Super friendly Most amazing view from the balcony in the common area Very nice free breakfast Kitchen very neat and tidy

Miinukset: Nothing.

Plussat: Excellent .. best backpackers I've seen/stayed! Hope it can be maintained as nice as it is now. Great central location. Awesome common areas with ocean view and shared facilities. Lovely helpful staff. Tour bookings very helpful.

Miinukset: Ocean view private front room with ensuite. Front room great view but bit street noisy in evenings Bed very basic. Could do with a better quality.. personally I'd be happy to pay extra for a better quality bed especially when already paying for a private room. Questionable alarm system- I was advised that bathroom/shower steam or even deoderant spray could set off the fire alarm! I don't agree it's fair to charge me a fire brigade call out fee of $1500 if the smoke detector alarm goes off from shower steam! (which is what I was advised). That's nonsense.

Plussat: New hostel with good facilities. Everything was new and clean, good size kitchen with everything you need. Basic breakfast included. Nice terrace overlooking the Esplanade. Great location, very close to the port, Railway station 15 min away.

Miinukset: it was all good

Plussat: We booked a private room in this hostel and were so pleasantly surprised - the rooms are better than most hotel rooms! The room was spacious, was super clean and the bed was so comfy! Shower was amazing and we had the best view of the sea from our balcony. Facilities were the best I’ve seen in a hostel, the kitchen and lounge look out over the sea which is so nice. Huge walk in fridge and free Netflix in lounge is a bonus. Would definitely stay again!

Miinukset: Nothing - Wish we could of stayed longer!

Plussat: From start to finish we were made to feel welcome by the friendly staff . We stayed in a Queen room with a balcony which enabled us to watch the Cairns festival Parade and Fireworks and the added bonus of watching people trying to park their cars which at times was hilarious. This was our 2nd stay here and we shall certainly be back. The top floor terrace is a fantastic place to chill out and watch the world go by and the walk in fridge is a great idea. Overall I would highly recommend Global Backpackers to anyone who wants a quality stay in Cairns without paying exorbitant hotel prices. Hats off to Cara on the front desk who always had a smile and a hello for us.

Plussat: Didn't have breakfast although it was available .

Plussat: Nice room, good location

Miinukset: Lack of secure parking

Plussat: Very comfortable and clean. It's located right in the middle of the city and it's close to all main attractions. Just at walking distance you'll find restaurants, shops, money changer, casino, etc.... Perfect for a short stay and long holiday to know Cairns.

Miinukset: It's difficult to say. I only stayed one night as I had a lay over.

Plussat: Brekky is not included, so I didn't try. The location is perfect. Convenient for shopping, restaurant, entertainment and going to wharf.

Plussat: Great location in centre of town. Modern and comfortable rooms. Continental breakfast a real bonus.

Miinukset: Parking became a problem as we had to move our car around city area.

Plussat: location

Miinukset: Our room had no windows with natural light

Plussat: Location is excellent and is very convenient to central cairns

Miinukset: The bed was hard and uncomfortable and it was noisy

Plussat: Modern stylish without being sterile or lazy copy of others. Low key, i.e lobby and reception is minimal but that suits me fine. One back back from waterfront but better for it.

Plussat: The location couldn't be better, right in the centre of the CBD and a stone's throw from the Art Gallery, Casino, Lagoon and Esplanade. Everything was clean and staff were friendly.

Miinukset: The free 'continental' breakfast was OK but not really worth getting up for.

Plussat: Location was great. Rooms clean and comfortable

Plussat: Proximity to Esplanade street and the boat terminal. The floor plan was also very spacious.

Plussat: Position and view

Miinukset: Noise from harbour & size of room

Plussat: Comfy bed, lovely pillows, clean and tidy plus staff were all so polite and helpful. We wouldn’t hesitate to return next time we’re in town.

Miinukset: Front desk was rude.

Plussat: Fabulous location with a nice view. Close to restaurants, casino, harbour and pier. The Esplanade only a short walk and close to public swimming pool. Spacious and clean apartment and a pool with a view.

Miinukset: Apartment had a musty smell.

Plussat: Everything

Miinukset: No toothpicks in the apartment

Miinukset: The check in was a bad. The booking.com reservation had increased price but they corrected it. On return to the hotel our separate reservation was lost? They did however correct it.

Plussat: Great location. World class resturants right on your door step. Service from Harbour lights staff was top draw. Lisa was an absolute breath of fresh air. Great to deal with someone who, still understands the value of customer service.

Miinukset: Nothing to complain about.

Plussat: Convenient location for all the boardwalk restaurants and a decent view to the water.

Plussat: Amazing location, the apartment was great.

Miinukset: The internet doesn’t work!

Plussat: Siisti ja moderni huoneisto hyvällä paikalla. Huoneisto sisälsi kaiken tarpeellisen jopa pesukoneen ja kuivaajan. Kaikki tarpeellinen oli lähellä.

Plussat: Good location, close to city and waterfront.

Miinukset: Sijaitsee ison tien varrella.

Plussat: Lovely huge bed, kitchen facilities, toiletries, guest lounge facilities, and guest toilet and shower (All part of the office.)

Miinukset: Offer breakfast instead of scones.

Plussat: Free scones and coffee each morning and the kitchen facilities

Miinukset: The cold water in the pool

Plussat: Clean room. Beds comfy

Miinukset: Little bit noisey , limited parking. Not a big fan of carpet in rooms.

Plussat: This find was a little gem. Could not fault anything. Staff were so so helpful.

Miinukset: Could not think of one thing that I did not like

Plussat: Washing machines, free scones and short walk to town.

Plussat: Great location and service. I was very tired after delayed flights. Nothing was too much trouble for the reception staff. The scones in the morning were a great bonus with this accommodation.

Miinukset: Nothing.

Plussat: Bed excellent. Facilities pretty good

Miinukset: Dining room table quite light and rickety. Our room wasn't ready twice and had to wait hours again even after going away and leaving plenty of time. Lots of apologies., but after travelling since 3am and to not be able to get into the room until after 4 was not a good start.

Miinukset: Toilet had the hygenicaly cleaned paper on it but when opened the lid there was skid marks in the toilet

Plussat: Fresh scones every morning and staff that are very knowledgeable about excursions available

Miinukset: This is the second time we have stayed t there the first time we were down the back this time we were at the front next time we will ask to be down the back less traffic noise

Plussat: Close to where we needed to be a very good price. Easy to get to friendly staff who go out of their way to help.

Miinukset: Tight parking area

Miinukset: Sijainti

Plussat: Great service from front desk through to restaurant and bar. Room was comfortable, clean and we'll equipped. Location makes it spot on to explore the CBD on foot. We'll be back!

Miinukset: Nothing! Everything was well above expectation.

Plussat: Great location handy to everything. Staff were polite and acted very efficiently.

Miinukset: Was very disappointed with restaurant. Was far too expensive for buffet meal was not worth the price of both food and Beverage. If we stay there again would eat elsewhere.

Plussat: Location location location...within walking distance of the lovely waterfront with all the restaurants. The Concierge, Junko, was excellent putting together tours for us. The view from the 14 level was spectacular.

Miinukset: The buffet breakfast that came with the room was more than a "little tired." It was fast asleep. The pancakes and waffles were mealy and inedible. The so-called sausages were mini-hot dogs. The "to order" section was grossly understaffed so lines were long waiting for eggs to order.

Plussat: Location was convenient

Miinukset: Smelt awful & found a large bug in my bed

Plussat: I always enjoy this hotel, breaky was great

Miinukset: The parking situation, I think free parking would be better

Plussat: Excellent location can walk to everything and straight over from the Casino

Miinukset: Loved everything

Plussat: Close proximity to everything and the view.

Plussat: I love the service and location

Miinukset: Having stayed here a number of times I have noticed a gradual decline in the facilities. The carpets are showing signs of wear and are wrinkled from constant cleaning. There were chips in the bath/shower. In addition the pillows were too soft and the bed tooled around because there was no lock on the wheels. In addition I had dinner in the restaurant which for $42 served up steak frits with the blandest steak I have ever eaten, soft kipfler chips and a tiny limp lettuce. Needless to say I ate elsewhere for the rest of my stay

Plussat: The hotel located in a unbeatable place, right in the city center and close to the sea.

Miinukset: Sometimes the water for shower is not hot enough (around 11pm), the two rooms we booked have the same problem.

Plussat: Taelilia checked us in. She made our stay. I mentioned it had been our first wedding anniversary, and mine and my husbands birthday a day apart. On my birthday she organised Champagne and cake to be in our room when we got back and got all the front of house staff to sign a Birthday card for me. One of the nicest things anyone has ever done for me just fantastic

Plussat: An excellent range of food arranged to provide convenient and easy access.

Plussat: breakfast was really delicious.many vegeterian options were there.

Miinukset: 1.The rooms were very dated didn felt like it was a 5star hotel.rooms were like a 3star hotel.run down. 2.there wasnt any exhaust fan in the bathroom/toilet . the toilet and bathroom both being together there should be an exhaust to flush out the air and steam . 3. my daughter spilled some chips on the floor and some on the side table(on day 1 or day 2 ).room service didn clean chips pieces from the side table the whole time we stayed the chips pieces were still lying on the side table(though the room was cleaned everyday i wonder how the room cleaner didn saw it). 4. we have stayed in a lot of 5 star hotels there was always toothpaste and brush (dental set) in the bathroom.we didn get ours coz we thought we would get one. big disappointment.

Plussat: Great location close to restaurants. Clean and comfy room.

Miinukset: Pool was a bit too chilly for the kids to swim for long which was a pity as it was beautiful! Layout of the second bedroom was a bit unusual - it was blocked off by sliding doors/windows so not quite as private as normal.

Plussat: Location was ideal, easy access to beach and restaurants. Very comfortable accommodation that was made for staying in.

Plussat: Great tropical setting with pools and boardwalks. Very close to the Esplanade, beach and cafes.

Plussat: Good instrument in the room, best location.

Miinukset: We are four people, me, my girlfriend, my friend(male) and her friend(female). We booking a three rooms hotel to avoid embarrassing. But there are two rooms which are connected with only a glassy window!!!! It can easily saw what the other guy do in his room! Excuse me？ What is this designing for？you don't know how uncomfortable i have spend during living in such ‘fantastic‘ designing room.

Plussat: Spacious apartments with cooking facilities, lift on premises easy for luggage. Beautiful looking resort.

Miinukset: Pool to cold but it is huge and if we went in the summer would probably be fine

Plussat: Breakfast was not included. Everything was excellent though.

Miinukset: Everything was excellent except the spa heater was broken down and the pool was freezing as it was mostly in the shade all day. Still very lovely but I was really looking forward to sitting in the spa and relaxing.

Plussat: Good location very close to the beach Room clean and comfortable

Miinukset: 10 am check out completely unreasonable particularly on a weekend when you cannot check in till 2 pm Staff inflexible. This is completely unreasonable and needs to change before I would ever think about staying again

Plussat: The resort is well positioned, had excellent facilities and beautifully landscaped. I was impressed with the level of security needed to access the buildings and the room had more facilities then I expected. Wished we could have stayed longer!!

Miinukset: Having to leave!!

Plussat: Very nice apartment with stunning ocean view. Staff very nice and helpfull. Lots of Restaurants around.

Miinukset: The bathroom is in urgent need of an update. If you are older, it is complicated to have your shower as you have to get in a bath. The tapware is very hard to move in any direction. The fan is not working and the bathroom is totally foged up.

Plussat: The position is great and very happy with the size of the appartment

Miinukset: We didn't know until we got there that if you stay for 1 week as we did, they clean your apartment just once and if you neew extra towel you have to pay for that.

Miinukset: The room was well equipped and laid out. The furnishings and fittings felt a little dated given the contemporary vibe of the hotel.

Plussat: Great studio apartment. Excellent choice of restaurants attached to the units. Pool superb though a bit chilly in winter but kids didn't seem to mind that. Lovely gardens and surroundings. Very tropical. Would recommend.

Miinukset: Nothing

Plussat: Private screen on bunk beds

Miinukset: Very small room and only 1 toilet on the floor

Plussat: very good breakfast, perfect location (right next door) for taking the early prodive liveaboard scuba boat

Miinukset: VERY loud late into the night, which is not ideal for those having to get up at 5am, but I guess to be expected at hostel style accommodation

Plussat: Hyvä sijainti lähellä kaikkea, rauhallinen hostelli, perus siisti.

Plussat: It is very clean, it does look good and the breakfast is really nice. Also if you like big party hostels this is probably a good place for you.

Miinukset: Not a welcoming atmosphere, not really nice spots available to relax and also not very easy to meet people as a solo traveler compared to other hostels I've been.

Plussat: I have been in Bounce for eight days and the breakfast was amazing. Also, each roommate has an individual locker. On average, the atmosphere is cool and there are plenty of activities.

Miinukset: I have a bad experience the day before leaving the hostel. One staff ex-member was having sex in a mixed dorm with ten roommates. It was a nightmare because they were very noisy and disrespectful. Another drawback was the cleanliness but is difficult to keep a hostel perfect all the time. The microwave has never been cleaned.

Plussat: Loved the room and the beds were very, very comfy.

Miinukset: Didn't expect the noise but we accepted as we're there on a weekend.

Plussat: just think about a hostel which provides free airport transportation as well as free breakfast with massive budget friend daily fee, in addition the facility and staff are extremely good

Miinukset: absolutely nothing

Plussat: Beds were comfy, rooms had lockers, your own reading like and plugs which were ideal! the communal bathrooms were always very clean and plenty of fridge space in the kitchen! Good free bbq too!

Miinukset: Nothing in particular, I wasn’t a massive fan of the en suites are ours smelt like Dettol which made the whole room smell if I was going to be fussy!

Plussat: Nice big kitchen with lots of condiments in the free food box Good social atmosphere and very easy to meet people thanks to the bar

Plussat: Everything was good. The pancakes, the fruit, how clean it was, comfortable beds, the location, the kitchen and his space.

Miinukset: But there was something missing. It was more party then I taught, so I think it was more the people in my room that didn’t made my stay perfect. And most of the staff was acting popular. I think I had one normal conversation with a staff member (the guy from reception), but the rest didn’t even smile.

Plussat: The location of this Hostel is great especially if you know the area to walk around. They offer some great extras like a good breakfast and also Free Gym access to local gym which is top for me being a Fitness Instructor. The breakfast offered Cereal and also Fruit and Wholegrain bread. The rooms themselves had a large bathroom which felt very homely and all staff seemed friendly and happy to be working.

Miinukset: On the first day i asked about activities and dinner and the staff member told me there is nothing on however I later foudn out there was a entire activitiy boardand also that night was a FREE Guest bbq so product knowledge is def a key here.

Miinukset: No easy internet

Plussat: Excellent location, only minutes to marina and wide range of eateries close by. Good size apartments, very clean and comfortable with king size bed and nice sheets. Manager very efficient and helpful

Miinukset: Exhaust fan in bathroom maybe.

Plussat: Proximity to restaurants, parkland and shops

Plussat: Our stay was lovely, great location & close to many nice restaurants. The apartment was cozy & furnished nicely.

Miinukset: The pool was not suitable due to not being shaded. Coming from Victoria we were hoping to sit at the pool reading & relaxing but this was not possible, so we used the facilities at the lagoon.

Miinukset: We have not received a tax invoice for our accommodation from booking .com and require one

Plussat: Perfect Location , close to everything

Miinukset: Nothing

Plussat: Nice sized comfortable rooms. Friendly, helpful staff. Great location.

Miinukset: There was a little mold/mildew on the shower curtain, possibly due to the hot/humid climate but the hotel should change those more often. Wifi is good quality but relatively expensive at $25/day. The front desk hours are only 8am - 6pm so that's a consideration as well.

Plussat: All the staff were extremely friendly & courteous.

Miinukset: There was nothing that we didn’t like.

Plussat: Location is excellent. Staff friendly and helpful. Second time there, will do so again.

Miinukset: Nothing to dislike

Plussat: Cyril, the front office staff member, was great from start to finish. The location and proximity to everything I needed The view of the ocean The view of the ferris wheel at night Ease of access

Miinukset: For privacy reasons, the bathroom curtain over the shower/spa needs to be a full circle not half There was insufficient blankets The cot bed was very uncomfortable so we tried the sofa, which was not much better so I got a decent sleep in the king but my friend did not sleep well. The view of the ferris wheel at night The car parking would have been a nightmare, very tight parks and not enough however Admin staff were very helpful in this regard The table on the balcony was rickety and I spilled a few cups of tea and coffee as a result Insufficient detergent and laundry powder given that the service is done only if you stay after 8 days The concertina doors in the bedroom did not work well and would not close up to allow full privacy of a room - remember I was staying with a friend not a partner so privacy is very important The room felt a little grubby but most likely because it is a bit dated.

Plussat: Location, everything on the doorstep

Miinukset: Smoke detector right outside bathroom door and no extractor in bathroom

Plussat: Lovely small hostel and the staff are so wonderful. Helped my friend and I with anything we needed and went above and beyond in different ways to help us. Very homey feel to this hostel.

Miinukset: Little bit far from the city but they do have a shuttle bus that goes a couple of times a day.

Plussat: Staff was super helpful (thanks Jana for helping out with our tour booking!!!!)

Miinukset: A bit far away from everything but there is the free shuttle and Uber is only 8 dollars from the city center. No small light in the room

Plussat: I did not eat breakfast because of food allergies, but the coffee was nice! I also enjoyed the seating area. It was lovely to sit among the beautiful landscaping!

Plussat: The woman who checked us in and helped us with breakfast, Jana, is lovely. Definitely the best part of our experience there.

Miinukset: Nothing to improve, keep up the good work!

Plussat: Self cooking and makes feel at home.

Miinukset: No trees makes it really hot during summers which are almost year around

Plussat: Within walking diastance of the CBD, shopping, restaurants & beach area. Place was very clean, staff friendly & informative.

Miinukset: Could have used more bathrooms & toilets. Sometimes it was a long wait & the hostel wasn't even full.

Plussat: Friendly and helpful staff, clean facilities on a very good price

Miinukset: I missed an additional Plug socket for the power Only one bed had one (out of three)

Plussat: Kevin at Reception is professional and courteous and is always one step ahead. He makes the moniker “Your home away from home” real. I had a great time at this backpackers. Highly recommended.

Plussat: inexpensive, i was the only person in my room, laid back

Miinukset: room was so hot! next time i'll book one with A/C

Plussat: Pillows and bed were AMAZING! Balcony onto pool area was nice. No need to use air-conditioning.

Miinukset: Stupid music playing over the PA system was annoying.

Plussat: Breakfast was very nice lots of choices. Beautiful setting sitting looking over the marina.Very central walking distance to all restaurants. Will make sure I stay here again.

Miinukset: Nothing

Plussat: Great, accommodating, friendly service with a smile. So nice to have someone else take care of luggage after a long, early morning flight from NZ winter to tropical heat & make checking in painless! Comfy, cool rooms. Great location, plus big swimming pools. Loved it & we shall definitely return

Plussat: Great Location, very comfortable bed, spacious room. Overly helpful staff, all facilities were excellent.

Miinukset: Nothing

Plussat: It was a nice place to stay if you are doing a lot of tours from the Cairns marina as it is right out the door and it is also close to the airport

Miinukset: Food was not that great and the layout of the hotel is a bit confusing. The hotel is very understaffed as was made clear at every restaurant and bar, as well as, during checkin when they couldn’t get people’s bags to their rooms fast enough.

Plussat: Strategic location

Plussat: The restaurant staff in the restaurant next to the lobby are ignorant and arrogant

Plussat: Location great, staff fantastic, so friendly, can honestly say, never been to a hotel where staff have been nicer and more accommodating. Room was great.

Miinukset: Not applicable, loved everything, not one thing I didn't like

Plussat: breakfast was ok but much better value at the shop next to the art gallery

Miinukset: pool was very cold

Plussat: We found the staff helpful and the food great! Must have their breakfast and dinner menu!

Miinukset: We found huge cockroach at the hotel crawling within our luggage on day 1. Later was told by staff due to tropical weather close the balcony door. As though we should know better. Bad experience

Plussat: We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again.

Miinukset: pool furniture showed some signs of wear.

Plussat: Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious.

Miinukset: Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.