Pamporovo hotellia

Plussat: Everything was perfect and we strongly recommend

Plussat: Location,staff,food.Very good family hotel,thank you for everything

Plussat: This is a splendid and great value hotel in the center of Pamporovo resort.

Plussat: We have nothing but positive things to say about this hotel. Firstly, we stayed in the 1 bedroom apartment which was incredible. Stunning modern design and a view that is incredible. The doorman / porter saw us taking the bags from our car, across the street and came over to greet us and assist. Excellent service sir! The spa may possibly be the best in all of our world travels and included with your stay. 3 types of saunas, salt room, 2 different steam rooms, baths and a lovely pool. We both also had a massage and this was very good and great value. All In all, an excellent stay.

Miinukset: The photos on hotel website do not capture how nice the apartment is that we stayed in. This should be updated and improved as you will garner more bookings.

Plussat: The room was clean and comfortable. Views are amazing. We tried the SPA - sparkling clean, lots of choices and the staff was really friendly. But there was one guy... His name is Alfonso. He is something special... When we arrived he was waiting for us at the reception, lying down belly up and legs stretched out. A fluffy, furry gentleman. We had to pet him. He is a cat by the way :)

Miinukset: It will be great to have a real espresso machine at breakfast.

Plussat: Great location and overall accommodation. Food is not very diverse but still tasty. Staff is very friendly and the facilities were excellent.

Miinukset: All was great, I only missed the bellboy service you generally expect in a 5* hotel.

Plussat: Very good place. Excellent breakfast and dinner. Very clean. The staff are very friendly and kind.

Miinukset: The swimming pool was small and cold. No second toilet paper. We had to ask for it. The jacuzzi price is extra 20 LV per person .

Plussat: Warm, clean and extremely nice personnel. The employees are flexible and can fulfill all the requests.

Miinukset: A hundred meters distant from the ski runs(but there is a shuttle) and the food in the restaurant was not so various.

Plussat: Great location and amazing massages! Restaurant offers good food on decent prices. Staff is very polite.

Miinukset: Rooms are not very clean, could have been vacuumed before we moved in

Plussat: Close to the slopes

Miinukset: Away from the center. Taxi required. Room nice

Plussat: The studio apartments are quite big and comfortable and very warm and cosy.

Miinukset: You need to take a short taxi ride into town and the slopes as the path ixx AS not well lit and slightly too long to walk

Plussat: The room was comfortable and warm.

Miinukset: There was a smell from the kitchen when you entry the hotel where the kichen was.And the parking was a bit tiny.

Miinukset: Overcharged, property didnt make any invoice and didnt givr mr any expliaction abkut charging me more, enen if i contacted them before to solve this and tryed to talk with them at the property. Unfriendly, unpolite.

Plussat: We couldn't wish a better stay in Pamporovo!!On arrival we were upgraded and the view from our lounge was magnificent looking towards Snejanka tower, one of the slopes and the beautiful pine trees. Pet friendly aparthotel, friendly and smiling reception and housekeeping staff with excellent local knowledge, nice & warm apartments, if you wish to be as close as possible to the main ski lift Students 2 (5 mins walk downhill and 10 mins uphill) this is the right choice! Students 2 it's the main ski lift to the most used ski slopes (green, blue, red & black) and where all the ski schools are located, we recommend Aspen ski school and Jivko for a ski teacher!! Also they will pick you up from the aparthotel. We highly recommend Green Life Family Apartments and we look forward to our next stay next year! Note: Bear in mind that if you wish to dine in more cozy restaurants you will need to walk 5-10 mins to Students 2 (excellent traditional restaurant on the first floor above Aspen ski school). The aparthotel restaurant is comfortable mainly for a quick breakfast. Thank you to everyone at the hotel who made our stay with our Labrador so memorable!

Miinukset: This is not something to put you off, but a suggestion for improvement: - Wifi internet in the apartment was a struggle and we read a few reviews having the same challenge. Living in 21 century for the current travellers a good free internet in hotels is one of the top criteria when choosing a place to stay. It would be a real benefit for the owners to invest some extra money in additional routers around the building or change the internet provider.

Plussat: Nice and welcome staff, clean and warm room, good breakfast:)

Miinukset: No internet in our apartment, only in reception

Plussat: I really enjoyed our stay in New Year period. Very good price/quality ratio. Stayed in 1 bedroom apartment, half board. Fully functional kitchen (water heater, coffee-maker, toaster, pans, refrigerator, microwave etc.). Fireplace in living-room. Wood is paid, 12 leva. Walking distance to the slopes, quite steep road, but can be walked in 10-15 minutes. Small supermarket next door. Staff was extraordinary. We forgot the key in the door, 3h later we realized what we did, the key was waiting for us at reception, nothing missing. Towels are changed every 3 days or so. Cleaning service is paid. Garbage is taken out daily. Food was decent, better than expected, buffet for breakfast and dinner. No drinks for dinner, not even water. Would be nice to have it. Drinks were provided, but paid. In the morning there was free water, milk, tea, instant coffee, juice from concentrate. Regular coffee was paid. Dinner offered a choice of 3-4 main dishes, soup and some salad. Desert was modest, but plenty and delicious. Restaurant can easily be found, the other building than reception, down the stairs. For the people saying they could not find it, they really need a GPS. Downstairs there are 3 doors plus elevator. Two are locked, the other is open. It's true there is no sign, but just listen to the person at reception, they explain clearly where it is. Or just ask, people are friendly :) We stayed in the building with the reception, so I cannot comment about the smell from kitchen. Beds are decent, could sleep well at night (especially after a full day of skying). Hot water can be scarce for about 1h, especially 5-6 pm. Hotel was full, and most likely the heater couldn't handle all the consumption after skiing. But generally water was very hot and with a lot of pressure. Parking is limited. But you can find parking in the street or main road. Looks pretty safe. Didn't have a lot of snow, so I cannot comment how it is when there is 1m of snow.

Miinukset: Looks a little worn out. Could change/deep clean the carpet on the hallways. Pillows are awful. I had to double it using a spare one found in the closet. Windows were not well insulated. First night I could feel the temperature dropping a bit. It seemed to be a problem with our apartment, since the others in our group did not complain about this issue in their rooms. I reduced the effect by using towels and pillows. Central heating radiators were really small, but we were provided with extra electric heaters waiting for us in both rooms.

Plussat: Great view, rooms were always warm.

Miinukset: The hotel surely does not meet the requierements for 4 stars. The internet is not working at all. The facilities are old and need renovation. The Spa center is hardly spa - the steam bath is not working, one of the 2 saunas was not working, the water in the pool was cold and we could not reach the jacuzzi because it was crowded with people. There were not enough chairs, where you can leave your stuff by the pool.

Plussat: The location was perfect, right in the centre of Pamporovo. What I enjoyed was the hot tub and pool perfect for chill out. The restaurant in the hotel is nice and quite big, has a live band which plays in the weekends. The view from our balcony was looking to the ski slopes, quite beautiful.

Miinukset: Firstly, the hotel is very old and reminds of the communistic times. It hasn’t been renovated in a long time! Secondly, we booked a double room bed but received a double bed with separate blankets. In the room we had a non-working radio which was from Todor Zhivkov’s era. We had a whole in the wall and don’t let me explain about the tiles in the bathroom. Although we enjoyed the hot swimming pool the steam room was closed and we were able to use only the sauna apart from the pool. The hotel’s sky bar was also not working due to some reason. Lastly but not least the noise from the bars was all night long. For sure I wouldn’t rate it as 4 star hotel!

Plussat: Food. Lobby , reception, hospitality, music, rooms... Pool is great with clean and warm water . Jacuzzi as well. Massage was phenomenal. In lobby there are shops and hairdresser. Music was perfect, just feeling that you are in a real hotel , like once upon a time.

Miinukset: Maybe few more sockets in the room . Balcony could be better, bigger

Miinukset: The only disappointment was that despite the spa opening hours until 8pm, the saunas (Finnish and steam) were switched off in the early afternoon and the temperature inside was significantly lower than normal.

Plussat: Nice location. Very good spa facilities.

Miinukset: Food can be better.

Plussat: Food - very good quality and delicious meals, home made

Miinukset: Bathroom, only 1 chair in the living room, SPA is old

Plussat: Clean and tidy hotel, friendly staff, great location, beautiful nature around. And the breakfast was pretty good for the money we paid. Previous negative comments about breakfast are rather misleading.

Miinukset: It would be great if water in jacuzzi area was warmer.

Plussat: Staff was friendly.

Miinukset: The bed was not comfortable.

Plussat: Amazing view . We are happy to stay in Forest Nook ! Not so busy in the summer season

Plussat: Everything was perfect

Miinukset: Everything was perfect

Plussat: The location is good, a bit outside the center of Pamporovo, not overcrowded. The flat is well equipped, everything inside in proper condition. You may activate heating independently. It was rather cold at night, so we had to do it.

Miinukset: The place doesn't have enough parking place near the main entrance. The access road is in awful condition.

Plussat: Friendly staff, free shuttle to lifts, apartment had good basic kitchen and easily room for 5. Kids liked the pool.

Miinukset: Not all spa facilities were working. Too small parking lot. Rooms are adequate but austere.

Plussat: The room was specious enough, staff was very kind and friendly. The food was great. There is fun for kids in the hotel and it is near the shops, restourants and ski centres.

Miinukset: The rooms were overheated, the water in the swimming pool was too cold and the jacuzzi was not very clean. For 4 nights, we didn't get any clean towels.

Plussat: Staff was very warm and welcoming to us. They helped us out a lot and we were able to get a good experience that really exceptional. Especially, hotel manager had helped me about accommodation and my family felt like special.

Plussat: The breakfast was great, the stuff was very friendly

Miinukset: The pool was cold..

Plussat: Big room, pool, ok for a short holiday

Miinukset: The breakfast is very diverse but the quality of the products is very basic. Plus, all three of us had stomach problems after eating dinner at a la carte restaurant. I am quite sure that they served us altered food, which is very serious issue. We never ate in the hotel after this.

Plussat: Very old hotel far away from ski center

Plussat: Lobby

Miinukset: Tv, bathroom

Miinukset: Small TV and bad programs. Old bed .

Plussat: There was a fireplace in the apartment, which was very romantic and the whole totel was perfectly heated.

Plussat: in to the ski park

Miinukset: non