Halvat lennot Bulgariaan

Plussat: "nothing"
Miinukset: "nothing"

Plussat: "Excellent service for affordable price"
Miinukset: "Flight was delayed"

Miinukset: "I had no vegetarian dinner"

Miinukset: "Free wifi"

Plussat: "The food was amazing and the crew was great from Chicago to Instanbul."
Miinukset: "Boarding seemed a bit unorganized and the crew from Instanbul to Zurich spoke very little English."

Plussat: "--"
Miinukset: "The seats are so narrow that I can't sit properly. I'm a normal sized person. and even the shorter person next to me was extremely stuck in their seat. This is unhealthy and awfully uncomfortable on an 11 hour flight."

Miinukset: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"

Plussat: "Staff & food were excellent."
Miinukset: "Seats need to be wider in coach!!!! NO I'm NOT a typical fat American but have an athletic build with wide shoulders. Thank god I had two small passengers seated on either side of me. The airlines know what they need to do but keep resisting in the name of greater profits."

Plussat: "Good crew. Clean"
Miinukset: "A little late"

Plussat: "Food"
Miinukset: "Narrow space between seats"

Plussat: "Friendly service."

Miinukset: "Shake all the time,vomited"

Miinukset: "Plane delayed Missed connection"

Miinukset: "passengers with seats in the back of the plane should be boarded first."

Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."

Plussat: "their services in the plain and they are very discipline as well"
Miinukset: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"

Plussat: "Courteous staff. Comfortable plane."
Miinukset: "My transfer flight was physically impossible to make. Though my flight from Zagreb to Istanbul was on time, by the time I got into the terminal they were already making a final boarding call to my flight to JFK."

Plussat: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."

Plussat: "Lots of in flight entertainment options. Good meals. Very nice and helpful attendants."

Plussat: "I upgraded to business class at a somewhat reasonable fare ($999.00) additional. Experience was much better than in Economy."

Plussat: "The food is great and so is the entertainment system."
Miinukset: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."

Plussat: "Friendly crew, on time, spacious seats, extra bus to gate for business travelers, outstanding lounge in Istanbul; overall great experience"

Plussat: "Service and people."
Miinukset: "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"

Plussat: "Staff were all amazing, meals pretty good for airline food, plenty of tv, movie and music options to stay occupied for the long trip."

Plussat: "For 11 hours trip - Crew for the THY was excellent They made the trip better and efficient Kudos to THY crew"
Miinukset: "Nothing everything was great"

Plussat: "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"

Plussat: "Nothing"
Miinukset: "The lateness of flights"

Plussat: "Flush attendant tried his best.n"
Miinukset: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."

Plussat: "Everything was great. Seats were comfortable, the Entertainement was great and the food was very good. Plus, sat next to great people."
Miinukset: "There was nothing I didn't like."

Plussat: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"

Plussat: "This is a government run airline with very poor customer service. I flew 6 flights in December, 2016 in business class - out of which 5 flights were late. There was no help at the transfer desk in Istanbul to get onto another flight as my connecting flight was missed because the original outbound flight was late. The customer service staff both at the lounge and the transfer desk were inept and rude and did not want to help. I shudder to think how economy passengers are treated."
Miinukset: "1) No organized boarding process - there is a general melee at the boarding gate with a lot of shoving and pushing. 2) Customer service staff are rude, incompetent and unhelpful 3) No recognition that customers are to be served 4) Food selection in business class was mediocre and poor 5) Old aircraft - on flight from Istanbul to London, business class was 3 abreast with the middle seat being used as a tray table. 6) Sleeper class is mediocre - seat width is poor and one cannot even turn on the side"

Miinukset: "Vegetarian meals were not good."

Plussat: "I liked food and service"
Miinukset: "Boarding"

Plussat: "I liked the friendly staff and regular drink, hot wash cloth, and food."
Miinukset: "Bringing a hot wash cloth around just before landing after flying all night would be refreshing. I think it would give people the next best thing to a hot shower. I should have picked an isle seat. I was on a 10 plus hour flight and felt trapped and my isle guy had his headphones in or slept all but one small break in that 11 hours. I felt abit claustrophobic."

Plussat: "Good overall service"
Miinukset: "The staff could've been more patient"

Plussat: "Pleasant crew, great quality service, good food."
Miinukset: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."

Miinukset: "One of our suitcases was lost. Well, fine, it happened. From Kyiv we went to Georgia for a week. In one or two days we received a text to come get it in the Batumi airport. We came there - nothing. Then next text - come get it in two days. When it finally arrived - it was torn. I don't know who to blame in the first wrong text, I don't know why and how the suitcase was lost, I don't know who torn it, but in general it was all very wrong and inefficient."

Plussat: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."

Plussat: "flight was comfortable and nice"
Miinukset: "the food offered ...disgusting ..........the airline knows this but continues to serve the customers horrible quality food ."

Miinukset: "First let me tell you that when I booked a flight to Istanbul from Brussels, I booked, so I thought, the airport called Istanbul Ataturk with the initials of IST. What I got was SAW after I paid for a booking that said IST. Sabina Gokcen is one hour away further on the Asian side of Turkey. I did not want this airport! There was nothing I could do about this but bite the bullet & accept what I got since I was not allowed to have any corrections made after paying for this ticket. I am highly disappointed with Kayak. The first time you have disappointed me greatly!"

Plussat: "You were fed."

Plussat: "Missed the flight for 5 minutes because of wrong information being given to us then tried to get help and no one is there to help for Turkish airlines . Called multiple times and was being hung up on multiple times and after finally getting through the custimer service representative was extreamly rude and was threatening to hang up the phone because I was asking her what I should do next . At the end of the day no Turkish airline associate was able to help us and had to buy another ticket with Emirats . Tar table customer service and just took our money regardless of us flying with you guys. Coming back my mother was sick and we tried to get our ticket dates increased but still wasn't able to and now my mother has to buy another ticket with another airline just because Turkish airline was the worse experience we have ever had and we always fly international ."
Miinukset: "Horrible customer service"

Plussat: "Nice hotel, meals, and transport, plus $$."
Miinukset: "Had to stay over two nights. Could not make original connection in Istanbul, stayed over at my expense. Flight overbooked, stayed over at Turkish Airlines expense."

Plussat: "Food, entertainment, crew"
Miinukset: "Once in Turkey (Istanbul ) I had to go to a Turkish Airlines customer service kiosk in order to ask some questions about by following flight. One of the ladies in the counter had to be the rudest customer service person I have seen in years. She talked and dealt with people as if they were an incredible annoyance on her life. She will even dismiss you without answering your questions."

Plussat: "Crew was fine; food fine."
Miinukset: "These were probably the most uncomfortable seats I've ever flown in. I'm only 6 ft 1 inch, so I'm not unusual. I could not sit with my knees facing front; I had to splay them out. The tray table would not come all the way down flat before it hit my knees. If there were a lower rating than poor, the seats would have won it; Movies were among the worst ever. where do you get them?"

Plussat: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."

Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"

Plussat: "Comfortable enough for a shortish flight"
Miinukset: "No entertainme nt system...older plane"

Plussat: "I liked the easy boarding and the food"
Miinukset: "The planes interiors could use some updating"

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Miinukset: "50 min. delay for absolutely nothing. No proper gate available. Only one bus had to serve all passengers from terminal to aircraft. Lufthansa should not operate as a budget airline."

Miinukset: "Boarding"

Plussat: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"

Plussat: "Nothing"
Miinukset: "Poor customer service, was booked off twice without being informed."

Miinukset: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Miinukset: "Nothing"

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "Friendly crew"
Miinukset: "The proximity of the arriving and departing gates"

Plussat: "Overall"
Miinukset: "Nothing to add?"

Plussat: "Efficiency"
Miinukset: "Na"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "The crew here was Much, much friendlier! They were smiling, joking, and happy. The stewardess even directed me to a free isle seat so I wouldn't have to sit in the middle where it was a bit more cramped. I wish my first experience with Lufthansa; they could have had a loyal customer since I will ve flying to Bulgaria 2 times a year in the next 6 years."
Miinukset: "The bus to get to the plane was very cramped."

Plussat: "It’s always a pleasure, easy and organized to fly with you. I have been using Lufthansa for the last 3 years, every time I must fly because of the quality of service and of its crew."

Plussat: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"

Miinukset: "Boarding was a free for all. My seat was near the front of the plane but the crew directed me to enter at the back of the plane. There were people entering from both the front and the back, meaning people were stuck trying to get past each other in the tight aisle. It was difficult to find space in the overhead compartments for carryon luggage due to people bringing too much stuff - the crew should have stepped in and helped. The food was a bad chicken sandwich with condiments that I could not eat."

Miinukset: "I didn’t like selection on movies"

Miinukset: "Flight was delayed. There was not enough space for my carry-on luggage so they had to take it in the front."

Plussat: "crew hospitality. timely take off"
Miinukset: "Prolonged stop over in Frankfurt"

Miinukset: "They Changed the terminal last minute and i miss the flight ! horrible experience i needed to pay new tickets 300$ ! i will never going to book or recommend to anyone to fly with your company.."

Plussat: "Travel time was good and easy travel"
Miinukset: "Entertainment tv tapes"

Plussat: "Nothing!"

Miinukset: "The chicken was too spicy & hot for general public. You should take lessons from Swiss Air... food was delicious!"

Plussat: "Munich airport is very well organized."

Miinukset: "We had reserved our seats ahead of time but as we were boarding we were told that instead of sitting on row 4, we should seat at a row at the back of the plane. We were not notified ahead of time or or given an option. Flight attendants were refusing to help passengers and were actually rude to people who needed help to find a place for their luggage. Honestly, I didn’t expect this from Lufthansa and am very disappointed."

Miinukset: "Terrible food and atrocious crew staff -- impatient, rude, unhelpful and racist. Unacceptable to give kitkat and sweet offerings for kids meals both times. Zero nutrition and terrible for children. Adult meals were equally unpalatable. Aircraft was also older and not in the best condition."

Plussat: "Comfortable and clean plane. Flight was on time. Free drink!"
Miinukset: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."

Plussat: "Flight attendants we good"
Miinukset: "Business class seats were just regular seats without a 3rd person. Legroom bad and seats narrow. Not good value b"

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "the crew was kind and helpful"
Miinukset: "the head of the crew( the purser) was extremely rude, inppropriate and unprofessional. I had an upgrade to economy premium because of the disaster with the DC to Franlfurt flight but I still experienced pain because I could not lay flat. I feel that Lufthana should give me a free upgrade to business on my flight back to Miami in October. it's the only way they can repair the stress, and emotional and physical torture they put me through in DC"

Plussat: "Overall excellent experience."
Miinukset: "Flight sat at the gate for an hour due to take-off slot, reached 45 minutes late."

Plussat: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."
Miinukset: "United was operating the flight. They asked for 200 to assign me seat next to the path. I found out in the plane after i got to my middle seat that they gave a good front seat close to the path to somebody who was stand by..... They also stated that they can not check my nags to Sofia since they DO NOT FLY TO SOFIA..."

Plussat: "The crew was very polite!"
Miinukset: "It felt really tight."

Plussat: "Didn't try the food."
Miinukset: "Nothing out of the ordinary regarding the flight itself. The gate was changed twice, which was inconvenient. Not much leg room or no adjustable pillows on the seats."

Miinukset: "We never flew out !! We're still at the airport! Please help us! We have to be in Spain by Saturday"

Plussat: "The crew was friendly and provided constant updates while the flight was delayed multiple times."
Miinukset: "It is not a good idea to serve dinner at 1am in the evening when people are falling asleep. It would have been a better idea to serve lunch vs dinner"

Plussat: "0"
Miinukset: "No checjed in luggage allowed - i did not know that when i bought it!"

Plussat: "my favorite airline"

Plussat: "everything on time on the right place with the right numbers ... perfect ;)"
Miinukset: "seats on LH435 from ORD to MUC too small and tight"

Plussat: "Short flight, so food, comfort, entertainment not as important"
Miinukset: "All flights on Lufthansa, coming and going, were late in take off. We missed a connecting flight on the way to our vacation."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "The flight attendance were nice."
Miinukset: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Miinukset: "seats were old and uncofmortable. i asked for coffee which they totally forgot to bring me and the crew was just generally mean and very dismissive. no food at all - could have served a breakfast sandwich or something no entertainment or charging docks. ."

Plussat: "fast and friendly checkin, fast boarding, easy transmit"
Miinukset: "food"

Plussat: "Overall Austrian was fine. Smaller plane and people were professional."
Miinukset: "Certainly don’t expect the luxury of SE Asian or Middle Eastern airlines"

Plussat: "Seat was very comfortable. Crew was great."

Plussat: "Nothing"
Miinukset: "The service with an awful crew !!! Just plain spiteful and arogant even if we flew in Business class"

Plussat: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."

Plussat: "crew was great ,seats was better than good"
Miinukset: "nothing"

Miinukset: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Miinukset: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."

Plussat: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Miinukset: "The food. It was okay."

Plussat: "Seat ok typical. Non busy flight lots of room"
Miinukset: "Food was poor"

Plussat: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Miinukset: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."

Plussat: "Sits had more room then other plain"

Plussat: "Efficient timely."

Miinukset: "Austrian airlines did not even notified us about cancellation."

Plussat: "Flight was on time and we arrived on time Service was good and the crew was courteous and friendly"
Miinukset: "long layover before my next flight to Chicago"

Plussat: "Everything was awesome best flight i had in my life."
Miinukset: "Nothing"

Plussat: "All flights were on schedule"

Miinukset: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."

Miinukset: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"

Miinukset: "See red comment above."

Plussat: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Miinukset: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."

Miinukset: "Delay"

Plussat: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"

Plussat: "Boarding/deplaning quick Left on time"
Miinukset: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"

Plussat: "The flight was fast and conftable"
Miinukset: "I didn’t get my food"

Miinukset: "They cancel the flight without letting me know!"

Plussat: "Everything OK"
Miinukset: "Arrived 5’ later, lost train"

Miinukset: "Food part was missing."

Plussat: "That is was on time!"
Miinukset: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "Overall reasonable flight. Nothing to write home about"
Miinukset: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"

Plussat: "Ground crew was very kind"
Miinukset: "My ordered vegetarian meal was missing on the way back :("

Plussat: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."

Plussat: "Helpful service, decent food."

Miinukset: "We didnt get our kosher food so we didnt aet on this flight"

Plussat: "Professional and friendly staff"
Miinukset: "Outdated interior, media interface"

Plussat: "The aircraft was very clean. Very friendly crew."

Miinukset: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."

Plussat: "Attention during waiting time and inside cabin"
Miinukset: "Nothing"

Plussat: "just excellent!!!"

Plussat: "Nice crew"
Miinukset: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"

Miinukset: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"

Plussat: "bording, take off, landing were on time excellent service on board crew was professional, present, smiling, creating feeling of comfort would definitely fly again with Austrian and recommend the airline to my friends and family"
Miinukset: "On my way to Bulgaria, I flew to Varna and would have liked to have a return flight from Varna, that makes the connection for Chicago"

Miinukset: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."

Plussat: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Miinukset: "I have no negative comments about this flight. Everything went well."

Plussat: "Boarding was on time and the crew were great. The food was quite good too."

Plussat: "complimentary chocolates are excellent"
Miinukset: "my luggage was one day late"

Plussat: "Reasonably on time. Food and service were passable."
Miinukset: "Very old plane, the entertainment system was awful. Wifi did not work at all."

Plussat: "Clean, smooth and on time"
Miinukset: "Na"

Plussat: "Great flight, got to destination a little earlier too!"

Plussat: "Staff were polite"
Miinukset: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"

Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."

Plussat: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Miinukset: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"

Miinukset: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plussat: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plussat: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Miinukset: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Plussat: "It was all fine"
Miinukset: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"

Plussat: "Nice aircraft"
Miinukset: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Miinukset: "Flight cancelled"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Miinukset: "Long haul flight made pleasant by KLM"

Plussat: "The crew was amazing and the food was great."
Miinukset: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."

Plussat: "Amazing crew"

Plussat: "Lovely crew, very helpful"
Miinukset: "N/A"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "All good"

Miinukset: "Turn the lights on early making it hard to sleep"

Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Plussat: "Crew was in a festive mood, the meal was unexpectedly delicious"
Miinukset: "Seats ok, but could be more comfy"

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"

Plussat: "Good selection of movies."
Miinukset: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Plussat: "Great food"
Miinukset: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Plussat: "Left ontime and service was excellent."

Plussat: "Very friendly crew going out of way to assist in making trip comfortable"
Miinukset: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Plussat: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Miinukset: "there was no lounge close to our departure gate"

Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."

Plussat: "Great service"

Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."

Plussat: "Nothing"

Miinukset: "Bag was lost"

Miinukset: "Tiny old cramped plane."

Plussat: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"

Miinukset: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."

Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"

Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Plussat: "Everything. Staff incredible."

Plussat: "The crew were pleasant"

Plussat: "Great crew service. Among the best ever."

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Miinukset: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."

Plussat: "The cabin crew were fantastic and funny"
Miinukset: "Tiny seats"

Plussat: "Loads of leg room"
Miinukset: "Loved everything"

Plussat: "Wonderful"

Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"

Plussat: "Staff, service"
Miinukset: "Nothing"

Miinukset: "I slept didn't have snack offered and no entertainment"

Plussat: "Timely, clean, friendly efficient crew, food"
Miinukset: "Less pressure during boarding"

Plussat: "I just had a bad experience with the person seating next to me"

Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"

Miinukset: "Toooooo hot"

Plussat: "Snack was great and tasty. Legroom is spacious on Aeroflot flights. Flight attendants were nice and attentive. Aeroflot lady at check-in desk clearly went an extra mile to help (see more below)"
Miinukset: "Aeroflot and Finnair systems are not talking to each other good enough. Aeroflot system was not able to see my status and perks with AA, member of the same Oneworld alliance as Finnair. So, it took extra time at the check in to explain, convince and get my extra luggage free perk."

Plussat: "I love Aeroflot"
Miinukset: "Perfect"

Miinukset: "Can bend the seat, don’t have to walk and back on the airport"

Plussat: "Vegetarian options"
Miinukset: "Wi-fi"

Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Plussat: "service, crew , punctuality, food"
Miinukset: "wifi"

Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."

Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("

Plussat: "The flight was on time. The crew was friendly and helpful. The food was fine for such a short flight."
Miinukset: "Boarding process was not well-organized. Specifically, there was no announcement of the boarding starting or continuing. You just had to know when it's supposed to start and show up at the gate. Boarding is general, without any division by rows or groups, which means people in row 6 and in row 20 board at the same time, creating a long line. This slows down the boarding process and causes frustration in less patient people."

Miinukset: "Due to wrong time in the boarding pass and unclear calls for boarding I missed my connection flight and all subsequent legs of my trip"

Plussat: "that they have gifts to the kids that was very nice of them"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "I liked nothing.My Whats Up was not working since I did not have Russian Sim card...so not only I failed to call my family but to read news ..."
Miinukset: "Poor organized Moscow airoport with such long lines where you have to go different floors and different sides and you have just 60 min....plus the bus that delivered us fron the plane smells horrible."

Plussat: "I travel quite a lot, domestically and internationally. Compared with United Airlines, which I use often, Aeroflot is way way better and ahead. For example, food alone, I can give 9 (in the scale of 10 with 10 being perfect) to Aeroflot, while I honestly think United deserves 1. In terms of service, Aeroflot is also very good."

Plussat: "everything!!! Great service ."

Miinukset: "Narrow seats, packed plane, late departure, very late arrival. Very long lines at check in & not enough staff! Staff had trouble helping Israeli passengers, lack of language and flexibility"

Plussat: "The cre kindness and the way they take care the passengers"
Miinukset: "Almost all"

Plussat: "all"
Miinukset: "nothing"

Miinukset: "Not enough entertainment, no music or movies provided for a 5 hour flight"

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "4 hours delay"

Miinukset: "Excellent Service"

Miinukset: "Food was Ok"

Plussat: "Free wine in econom class Dinners and supper Free headphones included"
Miinukset: "The seats are still cramped"

Miinukset: "Service. Exelent food."

Plussat: "We were traveling from Moscow to Zurich and had just 1,5 hrs time gap between the flights. I know, this is very short, but still we were hoping to get our baggage on time. Unfortunately, it did not happen. We were told that our baggage is "still in Moscow" when we arrived to Zurich. This is second time it happens while traveling with Aeroflot from Moscow. ."
Miinukset: "Lost baggage"

Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."

Plussat: "Service is good."
Miinukset: "Food is ok, but inferior to Turkish or Uzbek airlines."

Plussat: "The crew did the best they could"
Miinukset: "The entertainment system was not working for a duration of 10 hour flight. Not even headphones were available. Food could be better relative to other airlines."

Miinukset: "How do they compensate me? It is so dense. no place for legs. impossible to take your trolley in the cross with accidents with the seats lines."

Plussat: "Very friendly and helpful staff"

Plussat: ",very good servis"
Miinukset: "Clode"

Miinukset: "45 min delay"

Miinukset: "Boarding not exactly separating business and others"

Plussat: "Crew was nice"
Miinukset: "Too late and too hot"

Plussat: "Service"
Miinukset: "No leg room and uncomfortable seats."

Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"

Plussat: "Love the idea of slippers"
Miinukset: "I prefer one meal but quality than 2 and not good quality"

Plussat: "Food much better than other airlines."
Miinukset: "Several passengers got up as the plane was landing. Even one opening the overhead storage area and no one of the staff said anything. I am sure they are tired of people on China bound flights breaking every rule possible， but I think it is dangerous for the person standing and other passengers. Thy should be more strict enforcing safety rules."

Miinukset: "Boarding was again delayed. The luggage didn't arrive, it was eventually delivered after 48h."

Miinukset: "In the airport They didn't see the tickets so I had to buy newtons..."

Plussat: "Aeroflot is outstanding. Great experience and great service."

Plussat: "The in flight service and check in were excellent."
Miinukset: "The flight was delayed and postponed no info was given."

Plussat: "My mom had the stomach flu and couldn't make it to the flight. I called both air companies (was on the phone for hours!) and they literally didn't care. Didn't refund anything. So if you're throwing up take the flight anyway, don't worry about infecting other passengers, they apparently don't care. Otherwise, say bye bye to your ticket."

Plussat: "Was the cheapest airline to my destination (Israel). Blanket was nicely comfy instead of the really thin ones I've had sometimes on other airlines."
Miinukset: "Never had a problem with any airline's in-flight entertainment system until Aeroflot. (1) Navigation not intuitive - couldn't tell when to use on-screen buttons vs physical buttons (2) Unresponsive navigation would have to press buttons multiple times (3) When rewinding, I could not stop it to get it to Play, resulting in a lot of wasted time trying to get back to where I was (4) No option of selecting subtitles. I'm a native English speaker but due to white noise of plane, would really help to have English subtitles. This was the main reason I needed to rewind so much - because I couldn't make out the dialog. These problems, plus poor food, would make me think twice about using Aeroflot again."

Plussat: "Entertainment and food"
Miinukset: "I checked in early among the first ten and they still left my luggage behind. I still don't have my bag. It arrives from Russia at 145 am tonight and I fly out to Orlando at 250 am. why wasn't my bag on my page?. I hope I get it. Out of the four flights I took, all but one were extremely late with no explanation as to why. I missed one connection and had to stay in airport hotel in Moscow. They gave me food and took care of the hotel, but when I kept asking about my connecting flight out of Moscow, no one would give me a straight answer. There's a definite language barrier and culture barrier. Customer service is curt and brash at best. When I asked about getting my delta skymiles Again in Moscow, the guy at the counter was annoyed with me, but eventually looked it up."